Senior Manager, Digital & Technology Transformation – CALA

• DTT Stakeholder Engagement Plan and Execution: Partners across disciplines and develop a comprehensive stakeholder engagement plan for CALA and drives the execution of the plan with key stakeholders to migrate to OCPMS
• DTT Deployment Plan (OCPMS and Integrations to OCPMS) + Execution: Partners with Director and the Global DTT team to develop OCPMS deployment plan for CALA properties. Drives engagement of continent subject matter experts during change impact assessments. Partners with the Global DTT team, Global Technology and Global Operations to execute the plan and related deliverables to drive the completion of milestone tasks and overall requirements. Partners closely with the Business Process, Deployment and L+D teams
• DTT Technology Measurement + Analytics: Directs the day-to-day Technology readiness and Technology adoption activities for OCPMS, including scorecards and appropriate forums. Partners closely with the deployment team to develop reports for key MI leaders on readiness pre-cutover and the progress of adoption and highlighting Technology challenges after cutover (e.g., fatigue, confusion, lack of alignment, etc.)
• DTT Stakeholder Engagement and Communication: Partners with Director and the Global DTT team to develop and execute comprehensive stakeholder engagement. Manage and maintain deployment plans and coordinate deliverables through a formal review process while adhering to tight timelines. Executes deployment plans working closely with Global DTT team, Continent teams, and other discipline teams to meet defined success measures. Prepares timely status updates for leaders and senior executives
• DTT Deployment Plan (OCPMS and Integrations to OCPMS) and Execution: Plans and executes the stakeholder and change impact analysis for on-property associates. Partners with the Director and colleagues from the Global DTT Team to create and execute a comprehensive deployment plan and related deliverables for properties in CALA. Partners closely with the Director and Continent teams to create a deployment strategy for CALA to maximize adoption. Executes the deployment plans working closely with Continent, Global Deployment teams, Global Technology and continent counterparts to meet defined success measures. Develops and distributes required deployment deliverables (e.g., presentations, job aids, communications, etc.). Identifies, proposes solutions for and manages resolution of issues and risks to OCPMS deployment plan
• DTT Technology Measurement and Analytics: Monitors, detects, and manages deployment readiness (OCPMS) and adoption through the change journey. Executes change readiness survey for deployment community
• compiles results and applies learnings to OCPMS deployment plans iteratively. Creates a deployment scorecard in partnership to help identify wins and challenges with change adoption. Shares insight and impacts from analytics with senior leaders as well as recommendations to help steer program in the right direction

• Bachelor’s degree or an equivalent combination of education and experience
• 8+ years of relevant professional experience (Hotel Operations, Project Management, Technology Implementation & Training, Stakeholder Engagement, or Account Management strongly preferred)
• Previous experience with Oracle’s Property Management system and Central Reservation systems a clear advantage
• Experience on-property or above property in the Caribbean and Latin America Region, strongly preferred
• Experience with working with international properties required
• Strong personal leadership, organizational, relationship-building, and negotiation skills
• Outstanding formal and informal presentation skills
• Strong customer service orientation strongly preferred
• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
• Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred
• Excellent written and oral communication skills
• Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
• Ability to work effectively in a complex, service-intensive, deadline-driven environment
• Ability to work with and influence cross-functional teams in a matrixed organization
• Ability to build strong relationships to leverage information and insights across key groups
• Ability to inspire confidence in senior management and to be recognized for stakeholder engagement and deployment leadership
• Ability to be detailed oriented, while maintaining alignment with broader organization objectives
• Ability to juggle multiple projects and many stakeholders
• Basic project management skills
• Ability to complete deliverables with high quality and up to established standards
• Proficiency with Microsoft Word, Excel and PowerPoint applications
• Fluent English and Spanish speaker required, Portuguese an advantage

Portuguese an advantage