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Senior Manager-Digital Product Management

americanexpress.com Logo

Amex

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

You will be joining the Enterprise Digital Experiences team (EDX). EDX seeks to embed customer centricity in digital experiences by delivering personal, integrated and intuitive products & solutions. The team is responsible for the product management of American Express’ proprietary digital products – the Amex Mobile App, Americanexpress.com, Amex Offers, Customer Personalization, Push Notifications and Enterprise Identity. As a Senior Product Manager for the Mobile Native Acquisition team in EDX, you will be responsible for creating persistent, streamlined and simplified native mobile app experiences where users can discover, consider, and get an American Express product that meets their financial, spending and lifestyle needs.

Job Responsibility:

  • Define the product vision, strategy, roadmap and growth opportunities to grow and scale native acquisition in the Amex app
  • Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy
  • Work closely with your partners (engineering, marketing, design, analytics) and colleagues to create and maintain a feature backlog and support and grow native acquisition experiences in the app
  • Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals
  • Develop a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas
  • Keep up to date with industry, competitor, Agile methodologies, and new trends for building software experiences
  • Define, collect and report on metrics that are clear and concise and able to articulate the impact of decisions
  • Ability to shape product programs and their KPIs
  • Managing the product life cycle from ideation to tactical execution
  • Directly manage an associate product manager on their own deliverables and professional development

Requirements:

  • 3+ years’ experience as a product manager within a user-centric, digital product development team
  • Qualitative and quantitative customer research experience
  • Technical fluency - an ability to clearly describe tradeoffs with users and engineers about certain decisions
  • Highly organized - you are great at research and documenting your learnings
  • Loves dealing with fast pace and changing needs
  • The ability to set a high bar for your team and empower them to achieve great results
  • A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration
  • User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problems
  • In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos
  • Excellent written and verbal communication skills
  • Able to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (marketing, engineering, legal, compliance, risk)
  • Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
What we offer:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Additional Information:

Job Posted:
February 18, 2026

Work Type:
Hybrid work
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