Senior Manager-Digital Product Management Job at Amex (London)

Senior Manager-Digital Product Management

Amex

Location:
United Kingdom , London

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

You will be joining the Enterprise Digital Experiences team (EDX). EDX seeks to embed customer centricity in digital experiences by delivering personal, integrated and intuitive products & solutions. The team is responsible for the product management of American Express’ proprietary digital products – the Amex Mobile App, Americanexpress.com, Amex Offers, Customer Personalization, Push Notifications and Enterprise Identity. As a Senior Product Manager for the Mobile Native Acquisition team in EDX, you will be responsible for creating persistent, streamlined and simplified native mobile app experiences where users can discover, consider, and get an American Express product that meets their financial, spending and lifestyle needs.

Job Responsibility:

Define the product vision, strategy, roadmap and growth opportunities to grow and scale native acquisition in the Amex app
Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy
Work closely with your partners (engineering, marketing, design, analytics) and colleagues to create and maintain a feature backlog and support and grow native acquisition experiences in the app
Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals
Develop a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas
Keep up to date with industry, competitor, Agile methodologies, and new trends for building software experiences
Define, collect and report on metrics that are clear and concise and able to articulate the impact of decisions
Ability to shape product programs and their KPIs
Managing the product life cycle from ideation to tactical execution
Directly manage an associate product manager on their own deliverables and professional development

Requirements:

3+ years’ experience as a product manager within a user-centric, digital product development team
Qualitative and quantitative customer research experience
Technical fluency - an ability to clearly describe tradeoffs with users and engineers about certain decisions
Highly organized - you are great at research and documenting your learnings
Loves dealing with fast pace and changing needs
The ability to set a high bar for your team and empower them to achieve great results
A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration
User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problems
In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos
Excellent written and verbal communication skills
Able to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (marketing, engineering, legal, compliance, risk)
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

What we offer:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Additional Information:

Job Posted:
February 18, 2026

Work Type:

Hybrid work

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