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Amex Logo Amex · IT - Software Development

Senior Manager Digital Product Management

Mexico, Mexico City · Job Posted March 26, 2026
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Job Description

The Global Merchant & Network Services (GMNS) Product team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide. We are driving a strategic, multi-year transformation to modernize our Acquirer solutions to build innovative products, services, and capabilities that will anticipate our merchant and acquiring partner needs. Reporting to the Director, Digital Product Management (Acquirer Integration & Onboarding) the role of Senior Manager, Digital Product Management will focus on building robust, transformational and scalable products which accelerate and enhance the onboarding, verification and integration experience of AXP Merchants and Third-Party Partners.

Job Responsibility

  • Use an end-to-end product management lens to find opportunities which will automate, simplify and standardise the onboarding, verification and integration experience for AXP Merchants and Third Party Partners
  • Deliver both in-year and multiyear projects by governing to a strategic roadmap, creating the vision and direction for transformational investments in GMNS Acquiring modernisation
  • Create and lead cross functional teams to coordinate the design, delivery and implementation of technical solutions focused on delivering transformational benefits for both GMNS and our customers
  • Serve as a subject matter expert for the Payments Industry, with in-depth knowledge of industry practices and trends, conducting extensive, strategic analysis to provide consistent and competitive recommendations across international market regulatory environments
  • Facilitate resolution of complex risks, issues, and changes tied to initiatives and processes with broad impact to Merchants and Third Party recruitment partners
  • Manage and coordinate updates on risks, issues, and changes to ensure alignment with adjacent groups
  • Consider economics and identify opportunities to improve business value of acquiring products
  • Develop Senior Leader updates and present materials for product governance meetings
  • Develop a close partnership with multiple global business partners (e.g., GAPP, Risk, Pricing, GMS International, GCO, Policy, Technologies, Envisioning, etc.)

Requirements

  • Product management and development skills, with strong technical acumen
  • Creative thinker willing to question traditional ways of doing things
  • Must be able to drive results through influence management and collaboration across multiple stakeholders
  • Exceptional relationship management skillset, with the demonstrated ability to organise and bring colleagues together across multiple lines of business in pursuit of a common goal
  • proven expertise at indirectly influencing at all band levels
  • Proven ability to work autonomously and adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid changes
  • Strong communication and presentation skills, both written and oral
  • Exceptional project manager with the ability to build a project plan and manage it through a complex matrix of stakeholders to execution
  • Experience working in the acquiring space is essential, with a deep understanding of the roles played by Merchants, Intermediaries, Third Party Partners, Payment Networks and the challenges they face
  • Working hours flexibility given the international nature of the role
  • Able to thrive in undefined, complex project spaces
  • Proven success in creating structure in ambiguous environments
  • High attention to detail with an eye for accuracy and controls
  • Strong results-orientation, resourcefulness, and flexibility to overcome significant obstacles to goal achievement in a fast-paced environment
  • Quick learner and great teammate

What we offer

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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