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Senior Manager Digital Consultant Conversation Design

India, Pune · Job Posted March 04, 2026
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Job Description

We are seeking a Conversational Designer to conceptualise and design engaging conversational experiences across multiple channels. This role involves working within a cross-functional team of analysts and developers to apply automation and AI technologies, primarily conversational AI (chatbots), to deliver seamless end-to-end service experiences. You will transform user needs into actionable solutions using conversational AI frameworks and ensure ethical and responsible AI principles are applied throughout.

Job Responsibility

  • Craft high-level and detailed conversational scripts, task flows, and mock-ups for chat and voice interactions
  • Collaborate with IT development, testing teams, analysts, and vendor partners to implement intents, training phrases, entities, and business rules
  • Develop and execute user testing scenarios for new and existing conversational experiences
  • Integrate feedback from users and stakeholders to optimise virtual agent interactions
  • Apply NLP, sentiment analysis, intent classification, dialogue flows, and speech technologies to design processes

Requirements

  • 4+ years of experience in scripting and testing conversational UX using chatbot frameworks (e.g., Watson, LUIS, DialogFlow, Amazon Lex)
  • Proven experience as a UX writer or content developer within product-focused UX organisations
  • Hands-on experience in storyboarding UX flows and using design tools (Voiceflow, Botsociety, BotMock, etc.)
  • Strong understanding of multimodal design (voice + visual) and user-centric innovation
  • Technical proficiency in NLP, Node.js, JSON, and Agile practices
  • Degree in Computer Science or related discipline
  • specialisation in HCI, Linguistics, or Information Sciences preferred

What we offer

  • Opportunity to work on cutting-edge conversational AI technologies
  • Exposure to global markets and cross-functional collaboration
  • A chance to shape the future of digital customer experiences

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