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We are seeking a Conversational Designer to conceptualise and design engaging conversational experiences across multiple channels. This role involves working within a cross-functional team of analysts and developers to apply automation and AI technologies, primarily conversational AI (chatbots), to deliver seamless end-to-end service experiences. You will transform user needs into actionable solutions using conversational AI frameworks and ensure ethical and responsible AI principles are applied throughout.
Job Responsibility:
Craft high-level and detailed conversational scripts, task flows, and mock-ups for chat and voice interactions
Collaborate with IT development, testing teams, analysts, and vendor partners to implement intents, training phrases, entities, and business rules
Develop and execute user testing scenarios for new and existing conversational experiences
Integrate feedback from users and stakeholders to optimise virtual agent interactions
Apply NLP, sentiment analysis, intent classification, dialogue flows, and speech technologies to design processes
Requirements:
4+ years of experience in scripting and testing conversational UX using chatbot frameworks (e.g., Watson, LUIS, DialogFlow, Amazon Lex)
Proven experience as a UX writer or content developer within product-focused UX organisations
Hands-on experience in storyboarding UX flows and using design tools (Voiceflow, Botsociety, BotMock, etc.)
Strong understanding of multimodal design (voice + visual) and user-centric innovation
Technical proficiency in NLP, Node.js, JSON, and Agile practices
Degree in Computer Science or related discipline
specialisation in HCI, Linguistics, or Information Sciences preferred
What we offer:
Opportunity to work on cutting-edge conversational AI technologies
Exposure to global markets and cross-functional collaboration
A chance to shape the future of digital customer experiences