Senior Manager, Development Strategy and Operations Job at Alfasigma (Milano)

Strategy & Operations - Senior Manager (Customer Operations)

We are seeking a strategic and results-oriented Senior Manager to lead our Strat...

Location

United States , New York City

Salary:

150000.00 - 300000.00 USD / Year

Traba

Expiration Date

Until further notice

Requirements

7+ years in operations, strategy, account management, or customer success
At least 3+ years in a leadership role
Previous experience in tech, marketplace, or startup environment
Demonstrated ability to build and lead high-performing teams
Strong understanding of customer success methodologies
Ability to develop data-driven strategies
Proficiency in tools like Excel and SQL is a plus
Excellent communication skills
A passion for scaling businesses, building teams, and improving operational processes

Job Responsibility

Define and implement the strategy for Customer Strategy & Operations teams
Own the optimization of customer related processes
Work closely with Product, Growth, Engineering, and Operations teams
Lead and mentor a growing team of individual contributors and people managers
Leverage analytics to measure customer success KPIs
Ensure that customer feedback is captured and acted upon
Lead high-impact projects aimed at improving team efficiency
Oversee the seamless onboarding process for new clients

What we offer

Start-up equity
Competitive salary
100% paid health, dental, and vision coverage
Free meals and snacks in the office
Commuter benefits
Gympass benefit
One Medical membership
Gympass
HSA via Optum
Talkspace

Fulltime

Senior Strategy & Operations Manager, Merchant Selection Strategy & Pricing

As a Merchant Selection and Pricing Sr Manager at Uber Eats Canada, you will pla...

Location

Canada , Toronto

Salary:

123000.00 - 137000.00 CAD / Year

Uber

Expiration Date

Until further notice

Requirements

4+ years of professional experience in Strategy & Ops, Commercial, Finance, or Consulting roles
Proficiency in SQL, Excel, and data visualization tools like Tableau, along with modeling scenario impacts
Undergraduate degree in Business, Finance, or Engineering

Job Responsibility

Develop Selection Strategy: Create the strategic framework for merchant acquisition and retention
identify "must-have" selection gaps in specific geographic groups and design the commercial terms needed to win them
Lead the Deal Desk: Manage all new and renewing merchant deals, ensuring they adhere to internal guardrails for pricing, legal compliance, and profitability
Optimize Marketplace Mix: Analyze market dynamics to determine the optimal balance of merchant categories and develop pricing models that reflect the value each merchant brings to the platform
Data-Driven Insights: Analyze performance trends, including merchant churn, price sensitivity, and selection gaps, to surface actionable insights for the Commercial and Operations teams
Cross-Functional Leadership: Collaborate with Commercial, Operations, Finance, and Legal to operationalize pricing and selection decisions, ensuring our "Value Proposition" remains competitive
Governance & Reporting: Build and maintain dashboards that track selection health (e.g., selection parity vs. competitors) and pricing performance to guide executive-level conversations
Strategic Initiatives: Lead projects that improve merchant economics and engagement.

What we offer

Bonus program
Equity award
Other types of compensation

Fulltime

Strategy & Operations Senior Manager - Mobility Membership & Loyalty

Japan is one of Uber's most dynamic and fastest-growing membership markets — hom...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Extensive experience in operations, strategy, growth, or product management — ideally in a consumer tech, subscription, or e-commerce context
Strong analytical skills — you're comfortable working in SQL, Looker, or Tableau to pull your own data, build models, and tell a compelling story
Proven track record of owning programs end-to-end with measurable business outcomes
Excellent communicator — able to translate complex analysis into clear recommendations for both local teams and global executives
Business-level English — essential for global collaboration and reporting
Japanese language proficiency — business-level Japanese highly preferred given scope for external partner engagement
Experience with membership, subscription, loyalty, or CRM programs at a consumer-facing company is a plus
Familiarity with Japan's consumer landscape — including local payment behaviours, transport habits, and digital loyalty ecosystems (e.g. point programs, IC card integrations) is a plus
Experience with experimentation design (A/B testing) and incrementality measurement is a plus
Prior experience working in a global company navigating local/global matrix dynamics is a plus

Job Responsibility

Define and own the Japan Mobility membership growth roadmap — from subscriber acquisition and conversion to retention and win-back
Develop and execute quarterly and annual plans for Uber One penetration within Japan Mobility, aligned to global membership OKRs
Identify and size opportunities in the Japan market, including local partnerships (e.g. Rakuten, transit operators, corporate accounts) that can drive incremental member acquisition and value
Design and run membership campaigns, loyalty promotions, and bonanza programs (e.g. member bonanzas, referral-to-try initiatives) tailored to Japan rider behavior
Partner with the global Membership Product team to localise features, benefits, and onboarding flows for the Japan market
Manage experiment pipelines — design, analyse, and iterate on A/B tests to continuously improve member conversion, engagement, and retention
Own and track Japan Mobility membership KPIs: active members, gross bookings coverage (GB%), trips-per-user (TpU), churn rate, and CLV
Build dashboards and produce weekly/monthly performance reports for senior stakeholders in Japan and global leadership
Conduct deep-dive analyses on member behaviour, cohort performance, and promo incrementality to surface actionable insights
Serve as the primary point of contact between Japan Mobility and global Membership & Loyalty teams

Fulltime

Strategy & Operations Senior Manager – Life Sciences Sector

We are a growing international consulting firm that supports multinational compa...

Location

Spain , Barcelona

Salary:

Not provided

Business Integration Partners

Expiration Date

Until further notice

Requirements

Professional experience of between 7 and 8 years, at least 5 years in business consulting or position with similar functions, including project and team management
General knowledge of the Life Sciences sector
University education and a high level of English. Other languages are an asset
Analytical and problem-solving skills
Ability to communicate and interact with high-level clients
Proactivity and concern for continuous improvement

Job Responsibility

Structuring and supervision in the execution of consulting projects
Preparation and presentation of project results
Team & Client Management
Identification of business opportunities
Knowledge development

What we offer

Flexible work model (schedule, teleworking, career speed, parenthood, etc.)
Professional development (training plans, coaching, individualized career plan)
Personal development (sports, social and volunteer activities)
Accelerated career paths

Fulltime

Senior Strategy & Operations Manager

POSITION OVERVIEW At Mews, Customer Experience & Delivery (CXD) owns the full p...

Location

Salary:

Not provided

Mews

Expiration Date

Until further notice

Requirements

7+ years of experience in management consulting, strategy, or business operations roles, combined with experience in a high-growth startup or scale-up environment
Strong strategic and structured thinking, with the ability to break down complex problems and identify practical solutions
Proven ability to operate in both structured and unstructured environments, navigating ambiguity and driving clarity
Experience working across multiple functions and influencing senior stakeholders without direct authority
Highly analytical, with the ability to move from data to insight to decision
Comfortable switching between strategic work and hands-on execution, depending on what is needed
Proactive and anticipatory in approach, with a bias toward action and ownership
Strong communication skills, both written and verbal, with the ability to synthesise information clearly
Interest in operations, organisational design, and how to build scalable systems in a growing company
Motivated by building strong teams and culture, with an appreciation for how effective organisations operate day to day

Job Responsibility

Partner directly with the SVP of Customer Experience & Delivery on strategic priorities, planning, and decision-making, translating direction into clear actions and outcomes
Drive cross-functional initiatives that span Customer Success, Onboarding, Support, Product, and Commercial teams, ensuring alignment and execution
Anticipate risks, gaps, and misalignment across the organisation, stepping in to resolve issues before they escalate
Bring structure to ambiguous or complex problems, developing clear frameworks, recommendations, and execution plans
Act as connective tissue across teams, ensuring work is coordinated, priorities are clear, and efforts are not duplicated or working at cross purposes
Help design and run the operating rhythm of the organisation, including planning cycles, business reviews, leadership meetings, and offsites
Improve the quality of decision-making by combining data, customer insight, and operational context into clear and actionable views
Track progress against key initiatives and priorities, ensuring accountability and follow-through without introducing unnecessary process
Lead high-priority projects that do not sit neatly within a single team, adapting quickly as business needs evolve
Support leadership communication and alignment, helping ensure clarity across managers and teams during periods of change

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly EDGE time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)
Regional healthcare coverage

Fulltime

Strategy and Operations Manager

We’re looking for a collaborative and results-oriented Earner & Marketplace Oper...

Location

Chile , Santiago

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

At least 3 years of professional experience in operations, strategy, consulting, analytics, technology, or a related field
Strong analytical skills and experience using data to inform decisions and solve complex business challenges
Advanced proficiency in Excel and/or Google Sheets
Experience with SQL(MUST) or other data querying tools is strongly preferred
Demonstrated ability to break down ambiguous problems, prioritize effectively, and develop practical, data-driven solutions
Strong project management skills with the ability to manage multiple priorities and deliver results in a detail-oriented manner
Experience communicating complex analyses and recommendations to diverse stakeholder groups
Ability to collaborate effectively across functions and build strong working relationships
Comfortable operating in a fast-paced, evolving environment and adapting to changing priorities
Professional proficiency in both Spanish and English

Job Responsibility

Marketplace Strategy & Operations: Own the Eats marketplace strategy for Chile, including courier engagement, retention, incentive programs, and other initiatives that support marketplace growth and reliability
Data Analysis & Insights: Analyze complex datasets to identify trends, uncover opportunities, and support key business decisions
Strategic Planning & Advisory: Partner with senior leadership to shape long-term marketplace strategy through data-driven recommendations
Define critical performance metrics, build reporting frameworks, and develop dashboards that support strategic decision-making
Cross-Functional Collaboration: Collaborate closely with Product, Regional Operations, Data Science, Partner Management, Finance, and Customer Support teams to drive marketplace improvements and support broader business initiatives
Performance Management: Establish, monitor, and evaluate key performance indicators (KPIs) for marketplace initiatives and incentive programs

Regional Strategy and Operations Manager, Airports Growth (North Asia)

This role offers a unique opportunity to accelerate Uber’s presence at airports ...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

3–5 years of professional experience, ideally in strategy, operations, consulting, partnerships, or a fast-moving tech environment
Bonus if you have worked in travel or at an airport
Stakeholder management: Experience managing internal and external stakeholders and engaging with cross-functional teams at all levels across the business and senior leadership at external partners
Ability to speak Japanese or Mandarin is preferred but this is not a mandatory requirement
Ability to design and execute initiatives that deliver measurable business outcomes, including external partnerships
Strong analytical capability, adept at combining business, strategy, finance, and legal concepts to lead intricate, multi-faceted partnerships
Deep intuition for what makes a great traveller experience and the drive to continuously raise the bar
A self-starter with strong prioritization, execution, and problem-solving skills
A high standard of performance and a proactive bias toward action
You are resourceful in gathering necessary context and information through organizational relationships, you champion clarity and delivery, and you hold both your own contributions and those of your collaborators to an exceptionally high standard

Job Responsibility

Develop strategy to win the airport pickup experience: partner with local team stakeholders to devise a strategy to uplevel the airport pick up experience at some of the largest airports in the world and lead execution
Project management and execution - Plan and project manage multiple projects and have the ability to execute in a constantly changing, complex environment
Drive innovation & product excellence: Partner with product and operations teams to scope, test, and launch new features, services, or promotions that enhance the airport traveller experience
Turn insights into impact: Analyze traveller and marketplace data to identify growth opportunities, evaluate new initiatives, and translate findings into actionable strategies
Operational execution: Ensure smooth delivery and continuous optimization of airport operations, working cross-functionally to troubleshoot and improve processes at scale
Contribute to regional priorities: Collaborate with country teams and global partners to align airport initiatives with broader APAC consumer growth strategies

Fulltime

Sales Strategy and Operations Manager

AI has the potential to transform the way the world’s largest enterprises operat...

Location

United Kingdom , London

Salary:

Not provided

Ema

Expiration Date

Until further notice

Requirements

3–5 years in management consulting, enterprise sales strategy, or similar roles requiring analytical rigor and client-facing skills
MBA from top tier business school
BS/MS in Computer Science and/or related field
Proven ability to develop business cases, ROI models, and value-based proposals
Experience managing complex engagements that combine products and services
Exceptional communication skills, with the ability to engage senior executives and technical stakeholders alike
Creative problem solver able to design pricing and contractual structures based on client value
Strong writing skills for proposals, SOWs, and executive-level communications
Comfortable in fast-paced, ambiguous environments where each deal requires a tailored approach
Technical curiosity and ability to translate AI capabilities into business outcomes

Job Responsibility

Nurture, advance, and close complex enterprise opportunities
Lead a highly consultative process with multiple stakeholders, from C-suite executives to technical evaluators
Develop ROI models, business cases, and value frameworks that quantify the impact of AI adoption
Design creative pricing structures tied to measurable business outcomes
Guide prospects through the consultative sales journey, balancing strategic storytelling with detailed execution
Draft and negotiate sophisticated SOWs that integrate products and services
Coordinate input across internal teams (product, delivery, engineering, finance, marketing) to deliver coherent and compelling proposals
Contribute to the development of value propositions, sales decks, and GTM strategy for verticals and geographies
Provide structured feedback to cross-functional teams to improve offerings, pricing models, and market approach

Fulltime

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Senior Manager, Development Strategy and Operations

Job Description

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