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The Senior Manager Delivery is a disciplined agile delivery leader accountable for enterprise-critical outcomes. Reporting to the VP, Delivery Management, this role leads cross-functional delivery teams to achieve strategic business and technology objectives, owns core Disciplined Agile Delivery processes that enable high-performing teams, and teaches delivery values and skills across the enterprise. You create the conditions for success, translate strategy into executable plans, and model delivery excellence for the organization.
Job Responsibility:
Lead mission-critical delivery teams
Own Disciplined Agile Delivery processes and practices
Teach Disciplined Agile delivery values, patterns, and skills
Strategic Program Delivery (60%): Own end-to-end delivery of Tier-1 strategic initiatives
Establish and maintain the integrated delivery plan
Coordinate stakeholder interactions and ceremonies
Develop and implement program delivery dashboards
Manage risks to value and quality
Apply SDLC/PDLC controls and Change Management practices
Executive Communication (20%): Prepare and present updates for senior leaders
Maintain executive-ready status reports
Partner with Finance and business sponsors
Delivery Excellence & Flow Metrics (20%): Identify and implement agile process improvements
Develop and report on agile health and maturity
Mentor and coach delivery managers and team members
Requirements:
Bachelor's degree in a related field (Business, Information Systems, Engineering) or equivalent experience
10+ years of program/ delivery management experience leading complex, cross-functional initiatives
6+ years of leading delivery managers, scrum teams, or cross-functional squads
Proven record of executive-level communication and stakeholder management
Demonstrated experience with Agile, Lean and/or Continuous Delivery methodologies and tools
adherence to SDLC, Change Management, and Risk/Security frameworks
Strongly Preferred: Healthcare, insurance, or other regulated-industry experience
Agile certifications (PgMP, DASSM, SAFe, SPC, or equivalent)
Experience building or transforming agile program management/ delivery management capability
Care coordination or claims management domain knowledge
Essential Knowledge, Skills & Abilities: Leader of the delivery team- facilitation communication, tailoring processes, empowering the team, removing impediments
Laser-focus on delivering results and honoring commitments
Critical thinking to decompose complex problems
Ability to mobilize, guide, influence and motivate teams
Sound judgement and effective risk-value decision-making
Insatiable appetite for learning and improving
Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
Ability to work both independently and in a team environment
Demonstrate core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply
Nice to have:
Healthcare, insurance, or other regulated-industry experience
Agile certifications (PgMP, DASSM, SAFe, SPC, or equivalent)
Experience building or transforming agile program management/ delivery management capability
Care coordination or claims management domain knowledge