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Join Vodafone Business Security Enhanced and strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations. The Senior Operations Manager will be responsible for running several secure customer networks, including their Network Operations Centre and Security Operations Centre.
Job Responsibility:
Running several secure customer networks, including their Network Operations Centre and Security Operations Centre
Ensuring all incidents are handled within agreed service levels
Managing major incidents quickly and communicating clearly
Working closely with customers to keep services running smoothly, improve performance, and promote continuous improvement
Meeting key operational targets, such as incident resolution times and repair times
Applying best practices across the operations teams
Delivering the operational SLAs and KPIs for the Converged Network
Ensuring Best Practices for NOC and SOC are implemented across all technologies while meeting all required regulatory and audit standards (SOX/ISO)
Shaping and driving NOC and SOC strategic decisions
Ensuring VodafoneThree’s operational requirements are clearly understood through effective stakeholder management
Keeping the Senior Management of VBSE informed of the Major Incidents and their regular updates
Leading and motivating the team by setting clear objectives, priorities, strategies, and policies
Managing the team’s financial performance to support delivery of the operational business plan
Proactively identifying methods to deliver services more cost effectively
Requirements:
Proven ability to lead, build, and develop high performing teams
Experience in building and maintaining strong relationships with key partners, suppliers, and customers
Extensive telecoms experience in operational or delivery management
Strong experience in fixed and mobile core networks, covering call centre technologies, enterprise fixed solutions, mobile data services, prepay/online charging, and voice/VPN services
Experience in working in a high security area required
Defence sector experience would be an advantage
Ability to obtain and hold UK Developed Vetting (DV) clearance