Senior Manager Defence Operations

• Running several secure customer networks, including their Network Operations Centre and Security Operations Centre
• Ensuring all incidents are handled within agreed service levels
• Managing major incidents quickly and communicating clearly
• Working closely with customers to keep services running smoothly, improve performance, and promote continuous improvement
• Meeting key operational targets, such as incident resolution times and repair times
• Applying best practices across the operations teams
• Delivering the operational SLAs and KPIs for the Converged Network
• Ensuring Best Practices for NOC and SOC are implemented across all technologies while meeting all required regulatory and audit standards (SOX/ISO)
• Shaping and driving NOC and SOC strategic decisions
• Ensuring VodafoneThree’s operational requirements are clearly understood through effective stakeholder management
• Keeping the Senior Management of VBSE informed of the Major Incidents and their regular updates
• Leading and motivating the team by setting clear objectives, priorities, strategies, and policies
• Managing the team’s financial performance to support delivery of the operational business plan
• Proactively identifying methods to deliver services more cost effectively

• Proven ability to lead, build, and develop high performing teams
• Experience in building and maintaining strong relationships with key partners, suppliers, and customers
• Extensive telecoms experience in operational or delivery management
• Strong experience in fixed and mobile core networks, covering call centre technologies, enterprise fixed solutions, mobile data services, prepay/online charging, and voice/VPN services
• Experience in working in a high security area required
• Defence sector experience would be an advantage
• Ability to obtain and hold UK Developed Vetting (DV) clearance

Defence sector experience

• Excellent basic salary plus bonus
• Up to 28 days holiday entitlement
• Bank holidays
• Paid leave for charity projects
• Employee discounts
• Retail vouchers
• Pension plan
• Share schemes
• Top of the range learning and development tools
• Market leading parental leave policies