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Senior Manager Defence Operations

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Vodafone

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Location:
United Kingdom , Farnborough

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join Vodafone Business Security Enhanced and strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations. The Senior Operations Manager will be responsible for running several secure customer networks, including their Network Operations Centre and Security Operations Centre.

Job Responsibility:

  • Running several secure customer networks, including their Network Operations Centre and Security Operations Centre
  • Ensuring all incidents are handled within agreed service levels
  • Managing major incidents quickly and communicating clearly
  • Working closely with customers to keep services running smoothly, improve performance, and promote continuous improvement
  • Meeting key operational targets, such as incident resolution times and repair times
  • Applying best practices across the operations teams
  • Delivering the operational SLAs and KPIs for the Converged Network
  • Ensuring Best Practices for NOC and SOC are implemented across all technologies while meeting all required regulatory and audit standards (SOX/ISO)
  • Shaping and driving NOC and SOC strategic decisions
  • Ensuring VodafoneThree’s operational requirements are clearly understood through effective stakeholder management
  • Keeping the Senior Management of VBSE informed of the Major Incidents and their regular updates
  • Leading and motivating the team by setting clear objectives, priorities, strategies, and policies
  • Managing the team’s financial performance to support delivery of the operational business plan
  • Proactively identifying methods to deliver services more cost effectively

Requirements:

  • Proven ability to lead, build, and develop high performing teams
  • Experience in building and maintaining strong relationships with key partners, suppliers, and customers
  • Extensive telecoms experience in operational or delivery management
  • Strong experience in fixed and mobile core networks, covering call centre technologies, enterprise fixed solutions, mobile data services, prepay/online charging, and voice/VPN services
  • Experience in working in a high security area required
  • Defence sector experience would be an advantage
  • Ability to obtain and hold UK Developed Vetting (DV) clearance

Nice to have:

Defence sector experience

What we offer:
  • Excellent basic salary plus bonus
  • Up to 28 days holiday entitlement
  • Bank holidays
  • Paid leave for charity projects
  • Employee discounts
  • Retail vouchers
  • Pension plan
  • Share schemes
  • Top of the range learning and development tools
  • Market leading parental leave policies

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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