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The Senior Manager, Product Management is responsible for delivering the vision, design, product roadmap of a key product or limited product portfolio in an Agile driven environment. Most often leading teams of 20+ FTE or contractors who help run roaming products. The Senior Manager, Product Management will support P& L goals by building & maintaining relationships with vendors and ensuring our contracts align with technology evolution and latest GSMA standards. This role will ensure our vendor products, systems and processes comply with T-Mobile Cybersecurity policies in our effort to modernize and secure our technology ecosystems; and it will define product vision and strategy with the vendors to ensure products conform to T-Mobile's needs and growth. Senior Manager is also responsible for hiring and retaining a high performing team of Product Managers / Owners, and Managers to support products and platforms. This role is also directly accountable for developing strong and productive relationships outside with cross functional teams with Engineering, Finance, Accounting and other partner organizations, and supporting vendors.
Job Responsibility:
Works in collaboration with Director to develop strategy, plan, goals (outcomes) for their scope of business
Drive cross-functional alignments with various teams including Engineering, Business Assurance, Financial Operations and Accounting teams to understand current product experiences, identifies areas of opportunity and prioritize feature development
Maintains current understanding of the GSMA & Wireless Industry trends for Retail & IoT Roaming
Sr. Manager may also own lifecycle management of multiple Roaming Products
Develops change management and regularly cascades Vision, Strategy to share goals with corporate priorities from executives to direct reports
Regularly provides review and guidance to Product Management team & Vendor on execution related responsibilities
Drives accountability, from both T-Mobile and vendors regarding implementation, service levels and adherence to T-Mobile’s contractual terms
Ensures Product Team follows enterprise process to secure and maintain product funding
Coordinates activities/communication between internal teams and vendors
Represent T-Mobile as a primary contact with the Vendor for performance, quarterly business reviews, concerns, and issue resolution
Assists direct reports with ongoing prioritization and resource allocation to ensure scope and outcomes are delivered
Collaborates on the creation of development plans for each direct report and creates leadership opportunities for direct reports
Creates, communicates, and monitors formal performance improvement plan (PIP) when necessary and appropriate
Provides regular, timely coaching lateral (peer) and upward feedback
Requirements:
Bachelor's Degree in Computer Science, Engineering, IT or equivalent experience
Master's/Advanced Degree In Business Administration
10+ years of relevant Product Management experience in an agile product development environment
4 – 7 years’ experience leading teams of 5 or more resources in direct reporting relationship in Product Management organization
Product Lifecycle Management Experience in delivering large and complex business/technology initiatives
Proven track record communicating effectively with Leadership effectively, while employing a high degree of collaboration and influence
Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders
Strong analytical skills with proven ability to identify/analyze/synthesize product use data
Experience with Agile backlog/project management tools