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We are seeking an experienced professional to ensure seamless operations across global data centres by managing network-related incidents, supporting 24x7 environments, and maintaining high service continuity. The individual will troubleshoot complex issues, collaborate with diverse teams, and contribute to operational improvements within a highly visible and technically advanced environment.
Job Responsibility:
Provide 24x7 network operations support, managing incidents raised through monitoring systems or customer channels, ensuring timely resolution
escalate issues to second-line or vendor teams when required and ensure coordinated resolution
reduce recurring incidents by identifying patterns and contributing to process improvements
review and enhance operational documentation, including runbooks, procedures, and knowledge repositories
communicate incident progress clearly to stakeholders and participate in major incident management calls
identify automation opportunities for operational activities and collaborate on solutions
contribute to operational excellence by refining processes, managing data collection, and maintaining quality assurance protocols
support strategic and operational objectives by managing complex outages and participating in decision-making activities
Requirements:
Hold a degree in Telecommunication, Information Technology, or Electrical Engineering
8–10+ years of experience in large data centre environments with a strong focus on resolving network issues
strong analytical skills, adaptability, and the ability to work independently
hands-on expertise in routing, switching, Cisco Nexus, Cisco ACI, firewalls (Juniper/ASA), load balancers (F5/Cisco ACE), and VMware environments
understanding of public/private cloud platforms (Azure/GCP/OCI) or NSX/SD-WAN
relevant certifications such as NSX, CCNP, JNCIA, JNCIS, or AWS (desirable)
basic understanding of Agile methodologies and DevOps ways of working
What we offer:
Opportunity to work in a high-impact, high-visibility environment managing global data centre operations
exposure to advanced networking technologies, cloud platforms, and security solutions
a collaborative environment offering potential growth into senior network operations leadership roles
ability to influence process enhancements, stability improvements, and automation initiatives