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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Responsibility
Leading and Managing Teams: Supervise and guide technical staff, develop project plans, and ensure team accountability
Problem Solving and Incident Management: Address production issues, troubleshoot problems, and resolve incidents efficiently
Process Improvement: Identify and implement process improvements to enhance production support efficiency and effectiveness
Collaboration and Communication: Work effectively with developers, testers, project managers, business subject matter experts and other stakeholders to ensure seamless collaboration and clear communication
Performance Monitoring and Reporting: Track key performance indicators (KPIs) and report on production support performance
Strategic Planning: Contribute to the development and implementation of program strategy that aligns with business needs
Vendor Management: Work with internal and external IT hardware and software vendors to ensure that organization needs are met effectively
Leadership and Supervision: Guide and support team members, provide mentorship and development opportunities
Documentation and Knowledge Sharing: Document procedures, processes, and solutions to ensure effective knowledge transfer within the team
Policy and Procedure Development: Develop and implement production support policies and procedures to ensure consistency and compliance
Requirements
7-10 years or more of healthcare experience
At least 5 years in data science and data analytics. Must be able to function in Tableau, GCP, Excel, QuickBase, and other data bases
At least 3 years of experience as a Project Manager and/or Program Manager with a proven track record of managing complex projects
Experience Electronic Health Records, and Clinical Data Structure / Data Exchange
Executive presentation skills and knowledge of PowerPoint
Ability to effectively coordinate multiple projects simultaneously with competing priorities
Demonstrated ability to manage complex data sets
Demonstrated critical thinking and problem-solving skills
Excellent oral and written communication skills
Working knowledge of SQL
Bachelor's degree from an accredited college or equivalent work experience is required
Nice to have
Ability to query using SQL
Experience with database, BigQuery
Medicare, Medicaid or Individual Health Plan experience
Familiarity with Revenue Integrity and HEDIS/STARS business functions
Knowledge of federal regulations and compliance requirements for government business
Process mapping and discovery experience
Certification in SAFe Agile methodology or Project Management Professional