Senior Manager, D+TT PMS Specialist Job at Marriott Bonvoy (Singapore)

Job Description

As Senior Manager of Property Management Systems (PMS), you will lead the end-to-end deployment lifecycle for Opera Cloud across the hotel portfolio, ensuring application readiness, hotel readiness, configuration quality, and stable cutovers. This role spans both core Opera Cloud functional areas—Hotel Reservations/Front Office and Sales & Catering—and partners closely with the Data Center Readiness function to validate new data center locations, test readiness, and enable scalable rollout waves.

Job Responsibility

Own all stages of Opera Cloud deployment from discovery and planning through build, test, cutover, hypercare, and transition to steady-state support.
Application readiness and certification: define prerequisites, validate configurations and integrations, coordinate certification activities (as required), and ensure evidence-based sign-off for each deployment wave.
Data center deployment readiness testing: plan and execute testing in new Opera Cloud data center locations (performance, connectivity, resilience, integration validation), working closely with the Data Center Readiness lead to resolve dependencies and secure go/no-go approvals.
Hotel readiness (new and existing): assess and drive site readiness across network/connectivity, devices/peripherals (as applicable), user access, operating procedures, training enablement, and cutover planning.
Configuration management: lead hotel setup, tenant/environment configuration, and module configuration for both Reservations/Front Office and Sales & Catering
ensure standard templates, governance, and controlled deviations.
Troubleshooting and issue resolution: triage and resolve hotel setup issues across environments and integrations
coordinate with vendors/partners and internal teams using structured incident/problem management.
Testing leadership: oversee test strategy and execution (SIT/UAT/regression), define acceptance criteria, coordinate defect management, and ensure readiness for cutover.
Cutover and hypercare: lead deployment command-center activities, coordinate cutover runbooks and backout plans, and ensure rapid stabilization post-go-live.
Stakeholder management: act as the primary PMS deployment leader across IT, hotel operations, commercial teams, vendors, and program leadership
communicate status, risks, and mitigation plans.
Continuous improvement: capture lessons learned, improve configuration standards, readiness checklists, and repeatable deployment tooling for scale.

Requirements

Bachelor's degree in Information Technology, Hospitality Systems, Business, or equivalent practical experience.
5+ years of experience in hospitality technology, PMS platforms, and/or large-scale hotel application deployments (multi-hotel and/or multi-region preferred)
Demonstrated experience delivering end-to-end implementations of Opera Cloud (or comparable PMS) including configuration, integrations, testing, and go-live support.
Strong functional understanding of hotel operations and systems, including Reservations/Front Office workflows and Sales & Catering (inventory, event management, catering packages, blocks, group business)
Experience coordinating testing cycles (SIT/UAT/regression), managing defects, and driving issue resolution to closure.
Comfort working with environment readiness, networking/connectivity concepts, identity/access, certificates/allowlists, and integration dependencies
able to partner effectively with Data Center Readiness and infrastructure/security teams.
Excellent troubleshooting skills with a structured approach to root cause analysis and documentation.
Strong program execution, stakeholder management, and communication skills
able to present risks, options, and recommendations to leadership.
Experience with ITSM and change governance (incident/problem/change) and working in command-center cutover/hypercare environments.
Experience with related hospitality systems and integrations (e.g., channel manager, CRS, POS, payment, identity/SSO, BI/reporting, interfaces to finance/HR).
Familiarity with Oracle Hospitality implementation methodologies, or equivalent enterprise deployment frameworks.
Experience in global/regional rollouts and operating across time zones.

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Senior Manager, D+TT PMS Specialist

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