Senior Manager, D+TT Payments Specialist

• Assess current payment solution by property: document the existing model (integrated payments, hybrid payments, or standalone), interfaces, hardware footprint, payment server configuration, and operational process impacts
• Define future-state payment solution options aligned to Opera Cloud integration and tokenization requirements
• identify country/property-specific constraints (legal, acquiring, local payment methods, vendor availability, connectivity)
• Create end-to-end transition plans for each hotel (or wave), including prerequisites, environment readiness, cutover approach, backout plan, and hypercare support model
• Produce and maintain detailed implementation documentation: step-by-step runbooks, checklists, configuration standards, and country-specific variations
• ensure documents are fit-for-purpose, version-controlled, and reusable for scale
• Own purchasing guidance and bill of materials: define what needs to be purchased, from whom (approved vendors/resellers), lead times, licensing/subscriptions, and property responsibilities
• coordinate approvals and procurement handoffs as required
• Coordinate vendors and escalate when required: manage vendor engagement for integration, tokenization enablement, certification/testing (if applicable), and issue resolution
• escalate defects and blockers with clear evidence, logs, and impact statements
• Monitor rollout progress across the portfolio: maintain a consolidated transition tracker (status, risks, dependencies, readiness, key dates), provide regular reporting, and drive timely mitigation actions
• Manage payment hardware delivery and installation coordination: coordinate shipment to properties, confirm receipt and inventory, and align installation timing with go-live plans and on-site resources
• Coordinate local installation of payment server software: work with property IT/local support to install and validate software on the payments server, including connectivity, certificates/keys (as applicable), and integration validation with Opera Cloud
• Ensure operational readiness: partner with hotel teams to confirm SOPs, user training, and support escalation paths are in place prior to cutover
• support hypercare until stable operations are achieved

• Bachelor's degree in Information Technology, Business, Finance, Hospitality Systems, or equivalent practical experience
• 5+ years of experience delivering payment solutions within hospitality (PMS/POS/payments), retail, or a similarly complex multi-site environment
• Demonstrated experience supporting or implementing payment integrations, payment gateways/processors, and payment hardware (e.g., pin pads/terminals) including rollout coordination
• Working knowledge of tokenization and payment security concepts (e.g., PCI DSS principles), with experience operating in controlled/security-governed environments
• Experience coordinating vendors and internal teams through testing, cutover, and hypercare
• comfortable escalating issues with clear evidence and structured troubleshooting

Exposure to Opera/Opera Cloud (or equivalent PMS) integrations and hotel operational workflows (Front Office, Reservations, Finance interfaces) preferred