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The Network Readiness Lead is accountable for preparing each hotel’s network environment for the upcoming The Power of M Transformation. This role partners directly with property teams and internal technology workstreams to ensure network prerequisites are understood, completed, validated, and documented prior to deployment waves. The Network Readiness Lead drives completion through clear instructional documentation, structured follow-up, hands-on support where required, and timely escalation of hotel-level risks or blockers.
Job Responsibility
Own the end-to-end Network Readiness workstream for assigned hotels, from initial outreach through final readiness confirmation for The Power of M deployment
Develop, maintain, and publish clear instructional documentation (playbooks, step-by-step guides, checklists, FAQs) that enable hotels to complete required network readiness activities
Communicate readiness requirements, timelines, and dependencies to hotel leadership, on-property IT, and vendor partners using consistent messaging and templates
Track task completion status for each hotel
execute a structured follow-up cadence (email/meetings/calls) to drive on-time completion and confirm evidence of completion
Validate readiness outputs (as defined by program standards) and ensure required artifacts are captured and stored (e.g., configuration confirmations, test results, sign-offs)
Identify, document, and escalate hotel-level challenges/risks (technical, vendor, access, timing) to the appropriate deployment/support owners
drive resolution through to closure
Provide hands-on execution support by completing readiness tasks with and/or for hotels when required (including coordinating with vendors and internal engineering teams), while ensuring the hotel understands what was done and how to sustain it
Coordinate scheduling and change windows with hotels to minimize operational impact and align readiness work to deployment cutover timelines
Maintain accurate reporting and dashboards for readiness health, blockers, and forecasted completion
highlight trends and systemic issues to improve future waves
Participate in deployment readiness reviews and command center activities as needed, providing status updates and real-time support during critical windows
Performs other duties as needed
Requirements
4-year degree preferred in Information Technology, Networking, Telecommunications, or related field (or equivalent practical experience)
5+ years of experience in enterprise network operations, network deployment, or field technology support, preferably across multi-site environments
Demonstrated experience creating instructional documentation and enabling non-technical stakeholders to complete technical tasks
Proven ability to manage a high-volume task portfolio, drive follow-ups, and deliver on deadlines across multiple properties in parallel