Senior Manager, D+TT Data Center Readiness

• Own the end-to-end Network Readiness workstream for assigned hotels, from initial outreach through final readiness confirmation for The Power of M deployment
• Develop, maintain, and publish clear instructional documentation (playbooks, step-by-step guides, checklists, FAQs) that enable hotels to complete required network readiness activities
• Communicate readiness requirements, timelines, and dependencies to hotel leadership, on-property IT, and vendor partners using consistent messaging and templates
• Track task completion status for each hotel
• execute a structured follow-up cadence (email/meetings/calls) to drive on-time completion and confirm evidence of completion
• Validate readiness outputs (as defined by program standards) and ensure required artifacts are captured and stored (e.g., configuration confirmations, test results, sign-offs)
• Identify, document, and escalate hotel-level challenges/risks (technical, vendor, access, timing) to the appropriate deployment/support owners
• drive resolution through to closure
• Provide hands-on execution support by completing readiness tasks with and/or for hotels when required (including coordinating with vendors and internal engineering teams), while ensuring the hotel understands what was done and how to sustain it
• Coordinate scheduling and change windows with hotels to minimize operational impact and align readiness work to deployment cutover timelines
• Maintain accurate reporting and dashboards for readiness health, blockers, and forecasted completion
• highlight trends and systemic issues to improve future waves
• Participate in deployment readiness reviews and command center activities as needed, providing status updates and real-time support during critical windows
• Performs other duties as needed

• 4-year degree preferred in Information Technology, Networking, Telecommunications, or related field (or equivalent practical experience)
• 5+ years of experience in enterprise network operations, network deployment, or field technology support, preferably across multi-site environments
• Demonstrated experience creating instructional documentation and enabling non-technical stakeholders to complete technical tasks
• Proven ability to manage a high-volume task portfolio, drive follow-ups, and deliver on deadlines across multiple properties in parallel
• Network fundamentals: routing/switching, LAN/WAN, Wi-Fi, DHCP/DNS, firewall concepts, and basic troubleshooting methodology
• Strong written communication skills with the ability to translate technical steps into clear, hotel-friendly instructions
• Stakeholder management across property leadership, on-property IT, vendors, and internal technology teams
• Operational rigor: tracking, evidence capture, attention to detail, and disciplined follow-up
• Issue management and escalation: can quickly assess impact, prioritize, engage the right teams, and drive resolution
• Comfort working in fast-paced deployment timelines, including after-hours coordination during critical change windows as required

Proficiency with common productivity and tracking tools (e.g., Microsoft 365) and service/ticketing platforms (e.g., ServiceNow) preferred