Senior Manager, Customer Value Job at Skyhigh Security (Bangalore)

Senior Manager Customer Value Architect

We are seeking a Customer Value Architect to lead end-to-end execution of proces...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in hands-on deployment and usage of Signavio Process Insights and Process Intelligence
Six Sigma Black Belt trained or certified
Skilled in business process management systems (BPMS) deployments
Experienced in managing projects using Lean, Six Sigma, Agile, PMP, or similar methodologies
A structured problem solver with the ability to identify root causes and implement sustainable solutions
Comfortable working independently, setting priorities, and managing multiple stakeholders
Strong analytical, interpersonal, and communication skills, both written and verbal
Adaptable, change-oriented, and comfortable operating in complex transformation environments
Knowledgeable in HR processes and systems

Job Responsibility

Own the full lifecycle of process mining initiatives using platforms such as Signavio and Celonis
Identify opportunities for elimination, simplification, standardisation, digitalisation, and automation across end-to-end processes
Independently analyse dashboards and explorers to identify trends, root causes, and improvement opportunities
Translate data insights into actionable recommendations and present findings to business stakeholders
Define value realisation plans and lead benefit case analysis
Build and submit business cases for approved opportunities and secure stakeholder sign-off
Manage implementation of process improvements through process automation tools
Drive adoption, enablement, and effectiveness of deployed solutions
Maintain a prioritised pipeline of continuous improvement initiatives aligned to business value
Partner with Scrum Masters and Product Owners to ensure business change activities are clearly understood and delivered

What we offer

Opportunity to work on large-scale transformation and automation initiatives across global markets
Exposure to advanced process mining platforms and enterprise-wide improvement programmes
A collaborative environment that values continuous learning, innovation, and inclusive thinking
The ability to influence measurable business outcomes and value realisation at scale

Senior Product Manager – Customer Lifetime Value

We are hiring a Senior Product Manager to own and scale Customer Lifetime Value ...

Location

Salary:

Not provided

Smartbox Group

Expiration Date

Until further notice

Requirements

Proven ability to identify and solve customer problems through product discovery
Strong track record of delivering measurable commercial impact
Ability to turn insights into actionable product strategies
Strong ownership mindset with accountability for business-critical outcomes
Data-driven approach with the ability to analyse behaviour and act on insights
Ability to work across multiple channels and functions
Strong stakeholder management and presentation skills
Experience with OKRs and outcome-driven planning
Ability to turn strategy into execution—and execution into learning

Job Responsibility

Co-define retention strategy with the Head of CRM
Own CLV and lifecycle product strategy across: Buyers, Beneficiaries, Own-use customers
Drive engagement, purchase frequency, and long-term retention
Identify and activate key CLV drivers
Leverage all available channels to drive engagement, including: Product features and UX, Mobile app experiences, CRM and lifecycle campaigns, Push notifications and in-app messaging, Content and social channels
Define the right message, audience, timing, and channel based on lifecycle stage and intent
Ensure all channels work together cohesively rather than in silos
Treat communication as a product problem, not just a delivery function
Translate CLV goals into mobile app priorities
Position the app as a key companion across the full customer journey: Discovery and inspiration, Booking and experience management, In-experience engagement and upsell, Post-experience re-engagement

Fulltime

Senior Manager, Health Economics & Value, Enterprise Commercial & Access Customer Solutions (ECACS)

As the Senior Manager of Health Economics & Value within Enterprise Commercial &...

Location

United States , Batesville

Salary:

160000.00 - 220000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Advanced degree in health economics, health policy, epidemiology, biostatistics, pharmacy, or a related discipline (Master’s, PhD, PharmD) or equivalent experience preferred
5+ years of experience in HEOR, health economics, market access, or reimbursement strategy within medical devices, digital health, or hospital solutions preferred
Demonstrated experience developing economic models (ROI, budget impact, cost-effectiveness) and translating them into customer-ready tools
Strong understanding of U.S. healthcare provider economics, including VAC processes, quality metrics, and inpatient/outpatient dynamics
Experience with real-world evidence generation or outcomes measurement in a hospital setting
Experience partnering directly with health systems on pilots, quality improvement initiatives, or outcomes-based programs
Ability to tailor value stories to clinical, operational, and financial audiences, with strong provider economic fluency
Proven ability to lead programs, drive cross-functional alignment, and balance analytical rigor with real-world timelines and data constraints

Job Responsibility

Develop and implement health system value programs that define measurable clinical, operational, and financial outcomes tied to Baxter product adoption
Translate customer priorities into jointly agreed value demonstration activities, including implementation, analysis, and performance measurement
Lead cross-functional teams to shape customer-facing deliverables and ensure alignment across commercial, clinical, and operational stakeholders
Design and execute economic analyses credible to value analysis committees (VAC), clinical leaders, and purchasing stakeholders
Build and refine ROI tools and economic models across multiple care pathways, ensuring methodological rigor and transparency
Partner with internal and external stakeholders to ensure models reflect how health systems evaluate value (cost, labor, productivity, capacity, revenue)
Collaborate with marketing, commercial, and R&D teams to prioritize evidence needs and support strategic portfolio decisions
Support reimbursement strategy across the portfolio, including coding, coverage, payment considerations, and policy monitoring

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Senior Manager, Health Economics & Value, Enterprise Commercial & Access Customer Solutions (ECACS)

As the Senior Manager of Health Economics & Value within Enterprise Commercial &...

Location

United States , Batesville

Salary:

160000.00 - 220000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Advanced degree in health economics, health policy, epidemiology, biostatistics, pharmacy, or a related discipline (Master's, PhD, PharmD) or equivalent experience preferred
5+ years of experience in HEOR, health economics, market access, or reimbursement strategy within medical devices, digital health, or hospital solutions preferred
Demonstrated experience developing economic models (ROI, budget impact, cost-effectiveness) and translating them into customer-ready tools
Strong understanding of U.S. healthcare provider economics, including VAC processes, quality metrics, and inpatient/outpatient dynamics
Experience with real-world evidence generation or outcomes measurement in a hospital setting
Experience partnering directly with health systems on pilots, quality improvement initiatives, or outcomes-based programs
Ability to tailor value stories to clinical, operational, and financial audiences, with strong provider economic fluency
Proven ability to lead programs, drive cross-functional alignment, and balance analytical rigor with real-world timelines and data constraints

Job Responsibility

Develop and implement health system value programs that define measurable clinical, operational, and financial outcomes tied to Baxter product adoption
Translate customer priorities into jointly agreed value demonstration activities, including implementation, analysis, and performance measurement
Lead cross-functional teams to shape customer-facing deliverables and ensure alignment across commercial, clinical, and operational stakeholders
Design and execute economic analyses credible to value analysis committees (VAC), clinical leaders, and purchasing stakeholders
Build and refine ROI tools and economic models across multiple care pathways, ensuring methodological rigor and transparency
Partner with internal and external stakeholders to ensure models reflect how health systems evaluate value (cost, labor, productivity, capacity, revenue)
Collaborate with marketing, commercial, and R&D teams to prioritize evidence needs and support strategic portfolio decisions
Support reimbursement strategy across the portfolio, including coding, coverage, payment considerations, and policy monitoring

What we offer

Medical and dental coverage starting on day one
Basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP) with ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Senior Customer Success Manager / Account Manager

We are looking for an experienced and hands-on Senior Customer Success Manager/A...

Location

United Kingdom , London

Salary:

55000.00 - 70000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

At least 3 years of relevant experience in Customer Success and/or Sales and/or Project Management in a fast-paced tech company
Ample experience in managing complex enterprise customers, involving six-figure ACVs and engagement at senior levels
Proven track record of identifying at-risk customers and driving complex resolution plans
Proven success in managing cross-sells, upsells and renewals without assistance
Speedy learner with the ability to grasp new technologies, product features & processes quickly
Good time manager & well-practised at prioritization
Clear and accurate verbal and written communication skills
Strong attention to detail, with experience managing multiple complex work streams at once
Confident, high energy and personable with proven success of building relationships
Robust analytical and problem-solving skills

Job Responsibility

Act as a consultant to some of our highest-tier customers
building CSPs, monitoring value realisation and preparing & presenting success metrics to C-Suite
Develop a deep understanding of a customer’s business priorities, objectives, challenges, architecture, and roadmap
Consistently monitoring customer health & engagement
Proactively identifying churn risk and engaging internal stakeholders
Build relationships with multiple contacts within each customer
Proactively triage technical and non-technical queries and identify solutions with efficiency
Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values
Act as the voice of the customer internally and work closely with the Product team
Communicate product deliverables and timelines to customers

What we offer

Commission
27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £500 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

Fulltime

Senior Manager, Customer Success

The Senior Manager of Customer Success will build and lead the Customer Success ...

Location

India , Hyderabad

Salary:

Not provided

Seismic

Expiration Date

Until further notice

Requirements

8+ years in Customer Success, Account Management, Professional Services, Renewals, or any B2B SaaS post-sales role
3+ years managing Customer Success Managers or post-sales teams, preferably in B2B SaaS
Managed teams overseeing adoption, retention, value realization, risk mitigation, and executive engagement
Strong understanding of Customer Success operating metrics, including customer health, adoption, GRR, NRR, churn risk, renewal readiness, and forecast hygiene
Experience working in a global SaaS organization across regions, cultures, and time zones

Job Responsibility

Build and lead the Customer Success team in Seismic's India hub, supporting a high-volume book of business through scaled digital engagement
Create a strong team culture and drive consistent customer engagement, adoption, risk management, renewal readiness, and value realization at scale
Collaborate with Customer Success leadership and Seismic's Customer Experience organization to translate Seismic's global strategy into regular team execution, with a focus on using AI and automation to streamline workflows, scale customer touchpoints, and increase team productivity
Serve as an escalation point for internal teams and customers
Lead and develop a team of Customer Success Managers and Renewals Specialists in Seismic's India hub, ensuring the team meets customer satisfaction and retention targets
Hire, onboard, coach, and develop a high-performing Customer Success team in India
Establish operating rhythms and management routines that drive measurable improvements across customer engagement, adoption, risk mitigation, renewal readiness, and customer value
Serve as an escalation resource for CSMs, internal teams, and customers
Partner cross-functionally to remove blockers, improve CSM effectiveness, and represent Customer Success with customers and prospects
Evolve Seismic's Digital Customer Success program at the India hub

Fulltime

Senior Manager, Value & Access Insights, PAR

The Value and Access Insights Sr. Manager is responsible for analytics related t...

Location

United States , Thousand Oaks

Salary:

163072.50 - 220627.50 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience with patient analytics and/or patient access and reimbursement experience OR Master’s degree and 4 years of experience with patient analytics and/or patient access and reimbursement experience OR Bachelor’s degree and 6 years of experience with patient analytics and/or patient access and reimbursement experience OR Associate’s degree and 10 years of experience with patient analytics and/or patient access and reimbursement experience OR High school diploma / GED and 12 years of experience with patient analytics and/or patient access and reimbursement experience
5+ years of healthcare experience in the biopharmaceutical industry, health care, and/or strategy consulting with specific experience and expertise in coverage, access and reimbursement drivers impacting the biopharmaceutical industry
Working experience on Analytics of products with Medical benefit and Pharmacy benefit usage
Prior experience in patient analytics, site of care analytics, brand analytics, or value marketing and have a good foundational understanding of the US payer environment and a strong foundation in the U.S. healthcare market
Strong willingness to collaborate and partner with stakeholders and previous experience in a matrix organization
Excellent conceptual problem-solving skills with demonstrated ability to bring structure to vaguely defined problems, pragmatic problem-solving approach, and manage execution
Exceptional written/oral communication skills and executive presence across functions and across different levels of leadership
Authoritative command of complexity and ambiguity
ability to see the big picture
ability to collect, digest and assemble information to enable relevant business analyses

Job Responsibility

Partner with Patient Access and Reimbursement (PAR) team and Brand Marketing teams to build and prioritize analytics in support of PSP strategy
Through detailed reporting, analysis and quarterly business reviews, monitor the current program objectives and provide recommendations to PAR leadership on the optimal design changes
Provide strategic guidance and manage onshore and offshore team members
Understand pharmaceutical ecosystem and data sets including medical and pharmacy claims
Prepare, continuously refine and present periodic reports tracking product and portfolio performance of PSP programs against business objectives and KPIs
Execute analytics plan to generate insights from various internal and external datasets
Build and maintain strong relationships with cross-functional partners
Partner with PAR stakeholders and cross-functional teams in the build-out of the new patient services CRM system
Perform advanced analytics including longitudinal patient level analysis, time series modeling, customer segmentation and diagnostics
Create data analytics models to generate strategic actionable business insights using SQL, Databricks, Python and Microsoft Excel

What we offer

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible

Fulltime

Senior Manager, Customer Success (Enterprise Legal)

Everlaw is seeking an experienced Sr. Manager of Customer Success that meaningfu...

Location

United States , Oakland, CA or New York, NY

Salary:

163000.00 - 207000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

At least 4 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI
Strategic operator who can define a clear vision, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs
Strong people leader who develops talent to work largely autonomously: coaches, delegates thoughtfully, practices situational leadership, and provides direct, timely feedback while holding team accountable
Champion diversity, equity, inclusion, and belonging in how you lead, make decisions, and build teams
Role model Everlaw’s standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and bring unwavering integrity
Communicate with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment
Deeply customer‑centric: build credible, trusted, long‑term relationships, partner strategically to understand requirements, and proactively drive value, outcomes, and adoption
Consistently drive results, using data and insight to prioritize, make decisions, and execute in service of Everlaw’s growth and customers’ success
Critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind decisions

Job Responsibility

Lead a team of 7-8 Customer Success Managers and Customer Success Associates
Develop a Customer Success roadmap for the Legal Enterprise segment, and then secure team enablement and implement processes to deliver the required outcomes
Create long-lasting, deep and strategic relationships with customers
Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (ARR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs)
Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback
Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience
Inspire, enable and develop your team to be Trusted Advisors and strategic workflow consultants

What we offer

Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Monthly home internet reimbursement

Fulltime

Select Country

Senior Manager, Customer Value

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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