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Senior Manager, Customer Supply Chain Manager - Walmart

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Harry's

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Location:
United States , New York, NY ▼

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

118000.00 - 147500.00 USD / Year
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Job Description:

We’re seeking an analytical, collaborative, and execution-obsessed Customer Supply Chain Manager to lead end-to-end supply chain operations for Walmart. This is a high-impact, customer-facing role responsible for CPFR, operational performance management, chargeback mitigation, and partnership with Walmart’s replenishment and supply chain teams.

Job Responsibility:

  • Lead Walmart forecasting & replenishment across all Mammoth Brands (Harry’s, Flamingo, Lume, Mando)
  • Manage weekly CPFR processes, ensuring accurate internal inputs and alignment with Walmart’s Supply Plan
  • Conduct weekly replenishment analyses to monitor store inventory health, supply flow, and demand shifts
  • Own Event Management forecasting (promotions, resets, modular changes), new item launches, and end-of-life transitions
  • Identify risks and opportunities related to in-stocks, waste, overstocks, and seasonal dynamics
  • Serve as the go-to expert on Walmart operational processes including fulfillment, warehousing, transportation, in-store operations, modular execution, allowances, and chargebacks
  • Own OTIF and operational KPI tracking for Walmart
  • analyze root causes and lead corrective actions
  • Manage chargeback mitigation and recovery through cross-functional collaboration and retailer insights
  • Coordinate with Store Operations partners to identify and drive improvements in on-shelf execution
  • Act as the primary point of contact for Walmart Replenishment Managers and Walmart Supply Chain stakeholders
  • Translate large, complex datasets and Walmart insights into clear recommendations that drive shared growth
  • Build and maintain strong relationships with internal and external partners, including 3PLs, HQ brokers, and Walmart’s supply chain & replenishment teams
  • Serve as a key input in our commercial forecast with Demand Planning and Commercial teams
  • Identify gaps in current operational processes and build strategic roadmaps for improvement
  • Support and/or lead cross-functional projects that drive operational efficiency and demand/supply alignment
  • Share & apply best practices across channels and retailers when appropriate
  • Develop and maintain reporting, dashboards, and operational scorecards tied to KPI performance (e.g., OTIF, in-stocks, weeks of supply, supply plan accuracy)
  • Leverage external Walmart systems as well as internal ERP tools, including: Retail Link, Luminate, DSS, Nova, Item 360, Aspen, SupplierOne, Scintilla, SPS Commerce, SAP
  • Use data to generate insights on inventory flow, supply disruptions, and customer-facing performance

Requirements:

  • 5+ years of experience in retail operations, customer supply chain, supply chain management, or retail sales
  • Strong understanding of Walmart tools & resources (Luminate, Retail Link, Nova, Item 360, Aspen, SupplierOne, Scintilla)
  • Deep knowledge of forecasting & replenishment, demand/supply planning, store operations, inventory management, and logistics
  • Skilled at managing large datasets and using Excel, analytics tools, and/or AI tools to uncover insights
  • Highly organized project manager with the ability to prioritize and lead through ambiguity
  • Strong communicator capable of translating complex analytics into simple operational actions
  • Comfortable collaborating across teams—Demand Planning, Sales, Supply Planning, Operations, Finance—and with external partners
  • Self-starter who thrives in a fast-paced environment and can balance strategic thinking with hands-on execution
What we offer:
  • Medical, dental, and vision coverage
  • 401k match
  • Equity in Mammoth Brands
  • Flexible time off and working hours
  • Wellness and L&D stipends
  • 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
  • 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
  • Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
  • Free products from all of our brands
  • Bagels on Wednesdays and lunch on Thursdays
  • Fully stocked kitchens with snacks, coffee, and drinks everyday

Additional Information:

Job Posted:
February 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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