Senior Manager Customer Success Jobs

EarnIn

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

120000.00 - 150000.00 USD / Year

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Job Description:

We are looking for a highly motivated and entrepreneurial Senior Manager, Customer Success to drive adoption, engagement, and growth across our existing portfolio of B2B partners. Reporting to the VP/GM of the Cashout business, you will serve as the primary relationship owner for partner companies, ensuring EarnIn’s products are deeply embedded and delivering measurable value. This role is ideal for someone who thrives in a dynamic, fast-moving environment and enjoys wearing multiple hats. You’ll take ownership across customer success, partner marketing, and selective sales enablement to deepen EarnIn’s impact and presence within our existing portfolio. It’s a high-visibility position that rewards initiative, creativity, and a bias toward action.

Job Responsibility:

Manage and Grow Partner Relationships: Own and manage EarnIn’s B2B portfolio of existing Employer partners, ensuring high levels of satisfaction, adoption, and measurable partner value
Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration
Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn
Drive Growth and Adoption: Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams
Drive marketing initiatives within existing portfolio companies to boost EarnIn awareness and usage
Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value
Drive the growth of the business by engaging with prospective partners
Build for Scale: Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models
Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement
Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes
Serve as a cultural ambassador internally and externally, fostering strong relationships and modeling EarnIn’s values of empathy, agility, and impact

Requirements:

5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments
Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes
Excellent communication, relationship-building, and storytelling skills
Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes
Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations
Experience wearing multiple hats, including success, light marketing, and growth enablement
Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations
Strong organizational and prioritization skills
Bachelor’s degree required
MBA or advanced degree a plus
Start-up or fast-paced environment experience is highly preferred

Nice to have:

MBA or advanced degree a plus
Start-up or fast-paced environment experience is highly preferred

What we offer:

equity
benefits

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Manager Customer Success