Senior Manager, Customer Success (Enterprise Legal) Job at Everlaw (Oakland)

Client Success Manager, Providers

The Client Success Manager (CSM) is a seasoned, customer-obsessed professional r...

Location

United States

Salary:

138000.00 - 168000.00 USD / Year

Big Health

Expiration Date

Until further notice

Requirements

8+ years in Client Success, Account Management, or Consulting with significant ownership of large, complex healthcare accounts and a strong record of retention and expansion
Bachelor’s degree required
MBA/MPH or relevant graduate degree preferred
Deep familiarity with healthcare operations and change management within regulated environments required
Excellent organizational and time-management skills
disciplined risk/issue management and deadline accountability
Exceptional communication and interpersonal skills with demonstrated executive presence
able to build and sustain strong relationships across clinical, operational, and executive stakeholders
Analytical fluency and the ability to translate utilization and outcomes data into credible ROI narratives
Experience collaborating cross-functionally and coordinating complex programs

Job Responsibility

Manage strategic, complex, and enterprise healthcare customers and develop account plans with clear goals, risks, and growth strategies (renewal, expansion, multi-site/service line scale)
Build relationships with clinical, operational, IT, revenue cycle, contracting, finance, and executive sponsors
run executive business reviews (JOCs/QBRs) that align on outcomes and next-best actions
Drive onboarding across complex environments, ensuring adoption targets and value realization are met against success criteria
Standardize and improve CS playbooks
Synthesize learnings across accounts to inform repeatable approaches, internal processes, and continuous improvement
Lead cross-functional workstreams across Marketing, Sales, Implementation, Clinical, Product, Market Access, and Legal to support the delivery of positive program outcomes, on time and in scope. Proactively identify and mitigate risks and issues
Partner with teams on renewal and expansion strategy
contribute to SOWs, amendments, and forecasting
Provide timely updates and executive-ready summaries to senior leadership and customer sponsors

What we offer

generous vacation policy
professional development fund
flexible working arrangements
stock options

Fulltime

Senior Product Manager – Network as a Service

The Network as a Service (NaaS) team at T-Mobile is an emerging business unit fo...

Location

United States , Bellevue

Salary:

121600.00 - 219400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Deep technical expertise in network services and API product management
Strong business acumen to align product vision with market and enterprise needs
An analytical mindset to measure impact, optimize performance, and prioritize the roadmap
Exceptional communication skills to engage executive leadership and partners
Bachelor's Degree in Engineering, Business, or related field
7+ years of relevant Product Management experience, ideally in network services, APIs, or enterprise SaaS
Proven track record in owning and launching enterprise software products, preferably API-based products
Strong knowledge of Agile methodologies, backlog management, and release planning
Strong ability to influence cross-functional teams and senior leadership
Excellent writing and documentation skills especially about complex products and technical solutions

Job Responsibility

Own and manage network service API products from concept to launch to continuous improvement
Define product vision, roadmap, and KPIs, ensuring alignment with business strategy and market needs
Conduct competitive analysis and leverage industry trends to drive innovation
Partner with engineering and architecture teams to ensure technical feasibility and scalability
Secure funding for product initiatives by building strong business cases and conducting ROI analysis
Drive end-to-end execution, including defining release scope, collaborating with engineering, and managing the go-to-market strategy
Own and prioritize the product backlog, ensuring alignment with business and technology goals
Partner with cross-functional teams (business development, marketing, sales, engineering) to define and execute launch plans
Ensure compliance with security, data privacy, and regulatory requirements in API and network services
Establish a robust Voice of Customer (VoC) feedback loop to inform product decisions

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Senior Manager, Trust Engagement

The Trust Engagement team is a globally distributed team of security & complianc...

Location

United States

Salary:

221400.00 - 289050.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of progressive experience across management roles, in Security, Governance, Risk, and Compliance domains
Experience mentoring and developing high performing teams, with a track record of elevating team capability and fostering a culture of excellence
Demonstrated ability to influence cross functional teams and drive organizational change in security, risk, and compliance domains
Proven success in driving programs that scale trust and security practices across large organizations
Evidence of impact beyond individual projects, such as shaping strategy or leading initiatives that span multiple departments or regions
Proven ability to brief and influence executives and customers on trust, security, and compliance strategy
Knowledge of various compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.)
Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions
Experience in a large-scale enterprise Cloud solutions

Job Responsibility

Provide leadership, mentorship, and manage a high performing team of AMER based professionals, fostering a culture of technical excellence and continuous improvement across the Trust Engagement function
Contribute to strategic planning for the Trust Engagement function with senior leadership, shaping and executing a winning enterprise strategy that aligns with Atlassian’s Trust objectives
Drive improvements in processes, tooling, and reporting to enhance the effectiveness and scalability of Trust Engagement programs
Partner cross functionally with security, compliance, and legal teams on strategic initiatives that deliver customer trust outcomes at scale
Act as the primary point of contact for Strategic & Enterprise customer escalations, driving timely resolution and preventing recurrence through post incident reviews and process improvements
Support Atlassian Executive Briefings by presenting Atlassian’s Trust Strategy to customers in pre and post sales engagements
Support legal in negotiating security and compliance terms & exhibits for Atlassian Customer Agreements

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Senior Enterprise Account Executive - Cybersecurity

The Senior Enterprise Account Executive - Cybersecurity will drive CLEAR’s expan...

Location

United States , New York

Salary:

140000.00 - 260000.00 USD / Year

Clear

Expiration Date

Until further notice

Requirements

Proven ability to build trusted, strategic relationships with CISOs and influence high-stakes security purchasing decisions at the executive level
Experience selling cybersecurity, identity, fraud, or risk solutions into large organizations
Excellent technical knowledge of security architecture and identity frameworks (e.g. IAM, MFA, and biometric authentication), along with familiarity with compliance standards like SOC 2, NIST, and Zero Trust
Consistent track record of exceeding quota in high-growth, fast-paced environments, with experience navigating complex sales cycles and closing enterprise deals
Skilled at translating technical capabilities into compelling, business-relevant narratives that resonate with both technical and non-technical stakeholders
Demonstrated success operating in performance-driven cultures, with the ability to manage multiple high-value deals simultaneously and deliver results under pressure

Job Responsibility

Lead the growth of CLEAR’s biometric identity and security solutions within the cybersecurity market by communicating how our platform mitigates insider threats, enhances security posture, and protects critical systems and data
Manage the full sales lifecycle for complex enterprise deals — including prospecting, solution development, pricing, negotiation, and contracting — with a focus on high-impact engagements at Fortune 500 companies
Develop strong, trust-based relationships with CISOs, CIOs, and senior Security stakeholders, positioning CLEAR as a foundational element of their cybersecurity and identity strategies
Identify and validate compelling use cases across regulated industries and critical infrastructure by leveraging your deep understanding of cybersecurity and digital identity
Own and grow a strategic pipeline through proactive prospecting, outbound efforts, and disciplined pipeline management to drive consistent, high-quality revenue growth
Collaborate closely with cross-functional teams including Legal, Product, Security, and Partner Success to deliver tailored solutions aligned with customer goals and CLEAR’s platform roadmap
Stay current on industry trends, regulatory shifts, and competitive movements to inform go-to-market strategy and strengthen CLEAR’s positioning in the identity and security landscape
Contribute to the creation of scalable sales processes, including playbooks and best practices, to drive repeatable success and accelerate enterprise adoption across the cybersecurity sector

What we offer

Comprehensive healthcare plans
Family-building benefits (fertility and adoption/surrogacy support)
Flexible time off
Annual wellness stipend
Free OneMedical memberships for you and your dependents
A CLEAR Plus membership
A 401(k) retirement plan with employer match
Catered lunches
Fully stocked kitchens
Stipends and reimbursement programs for well-being and learning & development

Fulltime

Cloud Senior Technical Product Manager

Sr Product Manager, Technical is a visionary, strategist, analyst, customer evan...

Location

United States , Bellevue; Overland Park

Salary:

130900.00 - 236200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Computer Science, Engineering, IT or equivalent experience
6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment
7+ years of relevant Product Management experience in an agile software product development environment
Advanced level understanding of customer experience
Agile Methodologies Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
Agile Project Management Experience with Agile backlog/project management tools
Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest
Product Management Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role
Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence

Job Responsibility

Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products
Designs and drives end user product research
Partners with business, internal/external stakeholders and Leadership to understand current customer experience, identifies areas of opportunity
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact
Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment
Conducts cost-benefit / ROI / NPV analysis, to support decision making
Works with stakeholders and follows enterprise process to secure and maintain product funding
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process
Communicates, influences, and sells ideas at VP level and below
Influences product feature set or technical improvements to improve customer experience

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
employee stock grants
employee stock purchase plan
paid time off

Fulltime

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