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Senior Manager, Customer Service

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Arrow Electronics

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Location:
Poland , Gdańsk

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

For Arrow Global Supply Chain Services, we are currently looking for a Senior Manager, Customer Service to join our team in Gdańsk! Arrow Global Supply Chain Services is a division of Arrow Electronics that manages highly complex, high-volume global supply chains for large OEMs and suppliers. This means our Supply-Chain-as-a-Service offering is built on top of 85 years of Arrow Electronics supply chain leadership and expertise in the electronics industry. We accelerate your direct electronics supply chain into the future by leveraging Arrow’s seasoned industry experts, best-in-class processes, world-class systems and infrastructure, extensive global footprint and reach, and the orchestrator of the electronics partner ecosystem.

Job Responsibility:

  • Establish, execute, and ensure adherence to the team's SLA and KPI standards for process flow, aligning with predefined expectations
  • Collaborate with global managers to consistently improve business service levels and achieve goals
  • Determine new business needs for the assigned process, including related process improvements, automation and system enhancements
  • Own and coordinate system testing, ensuring the solution meets the business requirements as defined in functional specifications
  • Communicate with technical team (B2B or IT) to resolve technical issues escalated by the team and/or customers
  • Occasionally participate in meetings with customers as required
  • Collaborate with other functions/teams managers and leading regular meeting with the team for review of performance and service levels
  • Monitor and run performance reports, making sure tasks are fulfilled on a daily basis
  • Support the team with knowledge, decision making and priority setting
  • Coordinate work activities with other managers
  • Be responsible for balancing workload within the team, including vacation and back-up planning
  • Conduct annual employee performance & talent reviews
  • Support in recruiting and training adequate resources to support the business
  • Coach, motivate and develop the team’s talents
  • Approve time off

Requirements:

  • Over 5 years of experience in a similar role
  • Good industry and supply chain knowledge
  • Strongly customer oriented
  • Process driven and very strong in problem solving
  • People management skill, including ability to recruit, coach and develop talented resources
  • Good communication skills suitable for both internal and external communities
  • Can effectively cope with change and be comfortable with ambiguity
  • Ability to respond rapidly and professionally to the demand of a high-pressure commercial environment
  • Willing to work in a challenging and multicultural environment
  • Good English skills mandatory both verbal and written
What we offer:
  • Competitive financial compensation
  • Hybrid work possibilities and flexible working hours
  • Private medical healthcare
  • Benefit platform where you can choose from hundreds of sports and culture-related benefits
  • Access to a confidential, professional well-being service
  • Opportunity to join international project teams to work on improvements and innovations and implement your ideas

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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