Senior Manager, Customer Service Job at Arrow Electronics (Gdańsk)

Senior Customer Service Manager

We're looking for an experienced Senior Customer Service Manager to lead multipl...

Location

Curaçao , Willemstad

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Demonstrable experience working within a customer-centric service centre
Strong leadership abilities, with experience in coaching, mentoring, and developing staff
Proven success managing multiple and large-scale teams
Ability to analyse data and trends
Excellent verbal and written communication skills
Strong problem solving skills
Proficient in MS Office programs including Excel, PowerPoint, Teams, OneNote and Outlook
Business fluent Dutch and English are required for this role.

Job Responsibility

Take overall accountability for operational performance within your area of responsibility, monitoring key performance indicators and implementing strategies aligned with our global objectives
Managing service level agreements, optimising resource allocation to balance service and sales activities whilst developing strategies to enhance sales conversion within service interactions
Through regular performance reviews, analyse and interpret deviations in key metrics, identifying trends and collaborating with other departments to implement improvement measures
Leading process improvement initiatives, standardising operating procedures across teams and implementing best practices for efficiency and quality enhancement
Establish and expand strategic partnerships, participating in cross-functional initiatives to improve customer experience and representing the service organisation in stakeholder meetings
Providing disciplinary and professional leadership to direct reports, setting clear performance expectations, conducting regular one-on-ones, and identifying development opportunities whilst creating succession plans for key positions.

What we offer

Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Flexible working
Access to the TUI Learning Hub
Opportunities to work on global projects and teams
Involvement with local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

Senior Quality Manager, Customer Service

You are part of the Customer Service Team at Kleinanzeigen, which is responsible...

Location

Germany , Berlin

Salary:

Not provided

Adevinta

Expiration Date

Until further notice

Requirements

3+ years of experience in a Quality Management role, ideally within Customer Service, Contact Centres, or outsourced service environments
Strong analytical and reporting skills and are confident working with Excel or Google Sheets, QA tools, and data- or AI-supported quality solutions
Communicate clearly and diplomatically, even in sensitive situations, and manage stakeholders effectively across cross-functional teams
A team player and independent contributor with a hands-on mindset and high attention to detail
Resilient in fast-changing environments and know how to deal constructively with resistance to change
Fluent in German and English, both written and spoken

Job Responsibility

Own, manage, and continuously improve the quality of Customer Service activities delivered by external partners, ensuring consistent service standards and outcomes
Partner closely with outsourced teams to analyse performance trends, define quality metrics and KPIs, run calibration processes, and provide actionable feedback to improve service delivery
Generate, analyse, and present quality reports, insights, and improvement areas to internal stakeholders, using data- and AI-supported quality monitoring and reporting tools
Maintain and evolve quality monitoring frameworks, including scorecards, forms, benchmarking, and visualised processes aligned with business objectives
Collaborate closely with other Customer Service, training and operations teams to align on processes, design targeted coaching, training, and continuous improvement initiatives that enhance the overall customer experience
Act as a guide and mentor to the Quality Specialists in the team, fostering consistency, knowledge sharing, and a strong quality mindset across partners and stakeholders

What we offer

An attractive Base Salary
Participation in our Short Term Incentive plan (annual bonus)
Work From Anywhere: Enjoy up to 20 days a year of working from anywhere
A 24/7 Employee Assistance Program for you and your family

Fulltime

Senior Technical Product Manager, Customer Service

Babylist's customer base is growing rapidly, serving over 9 million families ann...

Location

United States; Canada

Salary:

170357.00 - 204387.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

Experienced Product Manager, with 2-5 years of experience in an agile development environment
Experience in customer service, customer support operations, product operations, or similar domains
Worked in highly cross-functional roles, managing the needs of various technical and non-technical stakeholders when executing projects
Experience with systems integration, data flow, APIs and automation of manual processes, and you can discuss system architecture with technical counterparts
Able to work with ambiguity, and define executable projects from initially unclear priorities and requirements—particularly in greenfield or under-invested areas
Highly analytical, leveraging data and process improvement techniques to objectively define priorities and action items
Excellent written and verbal communication skills, and can express ideas effectively to both technical and non-technical audiences
Fast learner with an up-and-comer mentality, ready to grow your career beyond customer service into adjacent product areas

Job Responsibility

Drive the full product lifecycle for your roadmap - discovery, definition and validation, development, launch, and iteration
Lead the implementation of Sierra, our newly-signed AI chatbot platform, to achieve ambitious automation goals for customer interactions
Partner closely with a dedicated team of 3 engineers to define and execute on new initiatives, leveraging design, UX, and other customer-facing teams as necessary
Evaluate and optimize our customer service technology stack, including Zendesk, building AI-led workflows that replace manual processes with intelligent automation
Collaborate with Product and Engineering leadership to prioritize requests across many stakeholders, primarily including Customer Service Operations, Consumer Product teams, and Data
Build and maintain reliable knowledge centers (help articles) that serve both AI systems and human agents, ensuring accuracy as products evolve
Define meaningful and relevant metrics for your space, work with data and engineering teams to surface these metrics, and then contextualize and communicate the impact to the rest of the organization. Preference to be proficient in SQL, but not required
Partner closely with support operations leaders and CS managers to ensure technology solutions meet the practical needs of frontline teams

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Sales Platforms Service Manager-Senior Manager

We are seeking a Sales Platform Service Manager to ensure operational excellence...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in working with offshore teams and managing global support functions
Strong background in sales and customer support, with operational credibility
Proficient in Salesforce or similar CRM systems and Configure, Price, Quote tools
Excellent decision-making and communication skills, with the ability to influence stakeholders
Minimum 3 years’ experience in the telecommunications industry
A degree in a quantitative subject or equivalent operational experience

Job Responsibility

Manage the Global Business Support team relationship, ensuring resources are optimised and KPIs are achieved
Conduct monthly service reviews, analyse performance, and track against agreed SLAs
Communicate effectively across all levels, ensuring timely resolution of high-impact service issues
Act as the primary contact for stakeholder queries and escalations, approving platform change requests where necessary
Collaborate with business functions to enhance sales processes and enablement through system reviews and efficiency improvements
Own support process management, maintaining documentation and ensuring regular reviews
Oversee change request triage and allocate resources for monthly sprint testing

What we offer

Opportunity to work on global platforms impacting enterprise-level operations
Exposure to cross-functional collaboration and strategic decision-making
A dynamic environment that encourages innovation and continuous improvement

New

Senior Manager, Customer Identification Program (CIP)

Wells Fargo is seeking a Senior Manager to lead the Customer Identification Prog...

Location

United States , Charlotte; San Francisco

Salary:

159000.00 - 305000.00 USD / Year

Wells Fargo

Expiration Date

July 06, 2026

Requirements

7+ years of digital product management or leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
Experience delivering customer-facing digital products at scale and complex cross-functional initiatives, Customer Identification Program or related experience is highly valued
Experience with CIP, KYC, or fraud prevention programs
Experience leading customer identification programs
Customer-first, enterprise and outcomes-focused mindset, data-driven decision maker
Experience working across business, technology, risk, and operational teams
Experience modernizing digital customer journeys in highly regulated environments
Strong strategic thinking, communication (verbal and written), and execution capabilities
Curious and adaptive leader who embraces emerging technologies, including AI-enabled experiences

Job Responsibility

Lead the evolution of customer identification experiences across digital, branch, and assisted channels
Improve approval rates, onboarding conversion, and customer satisfaction while maintaining strong risk controls
Optimize verification journeys through data-driven experimentation and customer insights
Identify opportunities to reduce customer friction while strengthening security and trust
Establish/manage/maintain governance, controls, and performance metrics for identity verification programs
Develop and execute vendor strategy for identity verification services, including evaluation, optimization, performance management, and emerging capabilities
Drive customer-centric product development informed by analytics, customer feedback, market insights, and experimentation
Collaborate closely with technology, BSA/AML, Risk, Compliance, and Operations teams
Lead, coach, inspire, and develop a high-performing team of outcomes-focused product managers - fostering a culture of curiosity, innovation, accountability, collaboration, and customer obsession
Identify opportunities to leverage AI and intelligent decisioning across customer experiences

What we offer

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement

Fulltime

!

New

Senior Customer Service Representative

We are hiring Remote Senior Customer Service Representatives to support Virginia...

Location

United States

Salary:

16.67 - 17.46 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
At least one year of customer service or related professional experience
Excellent communication and active listening skills
Strong problem solving and critical thinking abilities
Comfortable navigating multiple computer systems simultaneously
Ability to learn and apply complex policies and procedures
Bilingual English/Spanish candidates are encouraged to apply

Job Responsibility

Assist callers with complex questions regarding Virginia Medicaid and CHIP eligibility, benefits, and managed care plans
Provide accurate, objective, and professional guidance to help customers make informed healthcare decisions
Resolve escalated customer concerns with empathy and professionalism
Handle both inbound and outbound customer communications
Process eligibility verification documents, including income, identity, and supporting documentation
Research policies and procedures to ensure accurate information is provided
Maintain detailed and accurate documentation while meeting quality and productivity standards
Deliver an outstanding customer experience on every interaction

What we offer

100% Remote, Work From Home
Meaningful work supporting Virginia families
Stable full-time schedule
Paid training
Opportunity to build valuable healthcare customer service experience
Supportive team environment
Bilingual pay differential available
Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

New

Senior Customer Service Advisor

Join us at Barclays as a Senior Customer Service Advisor and help make a real di...

Location

United Kingdom , Wrexham

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

pension plan
private medical insurance
life insurance
income protection

Fulltime

Senior Manager, Customer Operations

Senior Manager, Customer Operations leads a team responsible for managing end-to...

Location

United States , San Jose

Salary:

162240.00 - 243360.00 USD / Year

AMD

Expiration Date

Until further notice

Requirements

Extensive related industry experience with demonstrated semiconductor expertise
Substantial managerial experience
History of utilizing AI tools and driving adoption amongst team required
Solid managerial skills & project management experience
Possess understanding of business strategy and the ability to identify areas for process improvement
Strong problem-solving skills and the ability to implement solutions
Ability to write executive communications
Strong oral and presentation skills, and can discuss operational concept with customer, management and team
Strong Excel, PowerPoint and Power BI skills
Ability to manage conflict internally and externally

Job Responsibility

Manage customer-facing team which is responsible for all operational aspects between AMD and its customer
Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity
Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
Build consensus within team and help to remove obstacles for employees
Develop self and team, provide the tools and training to achieve goals, support career planning, and to enhance the organization’s capability
Mentor and coach team to proliferate knowledge and strive to close any gaps
Enable effective and efficient service through operational excellence and customer collaboration
Provide leadership and collect feedback in the implementation of new processes in support of the strategy
Engage with customers through quarterly business reviews and operational meetings
Provide guidance and support on operational issue resolution

Fulltime

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Senior Manager, Customer Service

Job Description

Job Responsibility

Requirements

What we offer

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