Senior Manager, Customer Regulatory Support Job at Danaher Corporation (Uppsala)

Senior Manager, Global Merchant Support

The Customer Service Group Lead - Merchant plays a critical role in managing the...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

5+ years contact centre experience
navigating omnichannel environment meeting service levels and partnering with various Ops stakeholders to formulate insights to maintain and improve quality and productivity
Demonstrated Change management in a high paced, scaling operational environment
Experience in managing Operations processes/teams across multiple regions/ timezones
Expert stakeholder managements skills with the ability to partner with teams and department leaders
Excellent communication skills across a number of mediums (verbal, written and presentation)
A self-starter and someone who thrives under pressure
Resilient, ability to manage multiple competing priorities and think holistically
Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

Job Responsibility

Accountable for service delivery across each of our global Merchant SMB CS teams
meeting overall service levels, compliance and regulatory obligations, ensuring great Merchant experiences, and focusing on maintaining employee engagement and strong partner relationships
Coaching and mentoring Team Leaders and executing on our Cust Ops people strategy for the SMB Merchant CS teams
Own the improvement roadmap and drive improvements in customer satisfaction / quality (CSAT, QA, Complaint reduction) and efficiency (TTR, AHT) across channels by understanding the support needs of our Merchants and building improvement strategies
Partner with Ops stakeholders such as Quality, WFO, Vendor Management, Content and Learning to deliver on service delivery expectations
Leverage technology to ensure we are delivering the most efficient and effective service through channel optimisation
Partner with the Product teams, to ensure new product delivery roadmaps are delivered with the merchant experience and compliance at the centre of the design and execution
Proactively review and manage risks & create action plans to support where required to both protect the business and champion merchant experience
Identify and drive process improvements and business opportunities, with a high degree of complexity and impact to ensure best in class operations, with a particular focus on cost optimisation, simplification, operations excellence, self service, and merchant experience
Achieving high quality, balanced outcomes through solid partnerships with teams/stakeholders such as Product, Risk, Finance, Compliance & Policy teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Senior Product Manager (Customer and Control)

Are you passionate about delivering great customer outcomes, championing the voi...

Location

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Strong understanding of regulatory requirements in insurance including deep understanding of FCA Consumer Duty and regulatory reporting requirements and metrics (GIVM)
Strong analytical or data-driven background with the ability to interpret data and drive decisions
Experience in insurance, financial services or product management
Proven ability to use MI and insights to inform decisions and improve customer outcomes
Excellent stakeholder management and communication skills with the ability to simplify complex analysis into actionable insight
Proven ability to lead cross-functional initiatives
Ability to lead through others, coach and develop team members, and drive collaboration
Familiarity with customer research and insight mechanisms
Organised and able to manage multiple priorities

Job Responsibility

Lead key governance and regulatory reporting processes such as Fair Value Assessments (FVAs), Customer Outcomes MI (COMI), FCA General Insurance Value Measures (GIVM), ensuring reporting is compliant, accurate and timely
Develop and maintain regular, robust reporting for customer performance with tolerances where appropriate
Work closely with Finance, Pricing, Risk, Claims, Data Insights and IT to maintain and enhance reporting processes, ensuring high standards of governance and strengthening the link between MI and strategic decision-making
Manage Travel Product risk and controls
Monitor and report on product performance and customer outcomes
Translate complex data including customer feedback, complaints, and research into actionable insights that supports strategic decisions and drives good customer outcomes, whilst balancing commercial performance
Drive measurable improvements in customer satisfaction and product understanding
Represent Travel Product and champion the customer perspective in product decisions and governance forums
Support the Head of Product and wider Travel function in proactively responding to the evolving regulatory environment
Inspire and educate Product Managers, fostering a data-driven and customer-first culture

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
All colleagues eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Senior Regulatory Compliance Manager

You are a regulatory compliance subject specialist and able to take responsibili...

Location

Belgium , Brussels

Salary:

Not provided

Equals Group PLC

Expiration Date

Until further notice

Requirements

In-depth understanding of UK regulatory frameworks, including the Payment Services 2017 (PSRs), Electronic Money Regulations (EMRs), AML/CTF requirements and GDPR
Experience drafting and implementing compliance policies and procedures
Strong analytical and problem-solving skills
Excellent communication skills across all levels of stakeholders
Ability to promote the compliance agenda and foster a robust compliance culture across the business
Familiarity with working in a 3LOD model
Leadership skills to manage and inspire a team
Meticulous attention to detail and organisational capabilities
Minimum of 5-7 years’ experience in regulatory compliance within financial services, preferably in the payment services sector
Demonstrated track record in working with regulatory bodies such as the FCA, HMRC, NBB

Job Responsibility

Supporting the Head of Regulatory Compliance in the day-to-day execution of the compliance roadmap
Providing independent 2nd line ‘review and challenge’ to Equals business units, adopting the ‘advise, train and monitor’ second line model
Taking ownership of specific items on the Compliance Roadmap/Strategy, ensuring completion of tasks in line with deadlines and escalating any risks of non-completion
Providing high quality compliance advice to the business on all regulatory matters relevant to Equals businesses
Supporting the ongoing development of compliance staff through reviewing documentation, proposals and other assets and providing quality feedback on these
Supporting regulatory engagement in relevant markets where Equals has or is seeking to establish a presence
Working closely with the other Group Risk and Compliance functions and senior management stakeholders
Acting as a role model for more junior members of the compliance function
Co-ordinating the Group’s initial responses to regulatory change matters, and supporting the head to allocate new items to team members
Developing training material in relation to policies owned by Compliance

What we offer

A competitive salary benchmarked against a peer group
25 days holiday per year + your birthday off
Opportunities for progression, development and learning new skills - individual budgets towards the cost of learning & development
Interbank currency rates on travel money and international transfers
Meal Vouchers
Eco Cheques
Group Insurance
Insurance cover (hospitalisation, work accident and business travel)
Homeworking allowance
Bike allowance

Fulltime

Senior Regulatory Compliance Manager

You will be the strategic partner to the Director, transforming regulatory devel...

Location

United Kingdom , London

Salary:

Not provided

Shieldpay

Expiration Date

Until further notice

Requirements

Proven experience within regulated financial institutions, e-commerce, or high-growth FinTech environments
Robust, practical understanding of the EU/UK regulatory framework for Payments (PSD/EMI) and/or Cards
Demonstrated ability to thrive under pressure, expertly managing a diverse and high volume of tasks while consistently meeting aggressive deadlines
Exceptional capacity to rapidly absorb, retain, and stay ahead of complex information pertaining to Product setups, Compliance controls, and key organisational stakeholders
Strong affinity for data analysis and evidence-based decision-making to drive optimal compliance strategy
Proven ability to proactively manage change and seamlessly adapt to the demands of a continuously growing and transforming business landscape
Solid, hands-on experience in policy development, strategic implementation, and high-level regulatory advisory
Direct experience in successfully embedding non-financial crime Compliance frameworks from a foundational, bottom-up approach
Innate drive to continually raise the compliance bar and aggressively champion the compliance agenda across multiple, diverse business lines
Excellent communication with a proven track of building robust stakeholder relationships and influencing outcomes at all organisational levels

Job Responsibility

Own the Compliance Framework: Partner with the Director of Compliance to design, embed, and continuously optimise a high-impact compliance framework that guarantees firm-wide adherence to all legal and regulatory mandates
Lead Consumer Duty Excellence: Hold the central role for ongoing oversight of Consumer Duty, actively ensuring every product, service, and customer journey delivers superior customer outcomes aligned with the FCA’s four principles
Strategic Project Execution: Lead the full lifecycle of Compliance projects and roadmaps, driving coordination, prioritisation, and timely delivery across all business units
Proactive Advisory: Act as an embedded compliance expert, ensuring crucial advisory support is injected at the earliest stages of key business projects and product development
Innovate and Benchmark: Collaborate with Product teams to implement industry best practices and new ideas that enhance good customer outcomes and drive business integrity
Policy Modernisation: Rapidly drive improvements and updates to Compliance Policies and operational procedures, ensuring they are always cutting-edge and fit-for-purpose
Secure Firm-Wide Buy-in: Work across all functional areas to champion the compliance culture, ensuring leadership and staff fully adopt and embed the framework
Expert Challenge and Guidance: Serve as a trusted advisor, providing incisive challenge and advice on complex areas including payment regulations, financial promotions, product governance, TCF, conduct risk, and data privacy
Actionable Risk Reporting: Articulate key risks, issues, and strategic recommendations clearly and concisely to leadership, ensuring immediate and appropriate corrective action is taken
Regulatory Implementation Lead: Take the lead on timely and effective implementation of all new and relevant regulations across the business

What we offer

Flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance

Fulltime

Senior Principal Customer Success Manager

Drive business value and innovation in the financial services industry, shaping ...

Location

Japan , Tokyo (東京23区)

Salary:

14000000.00 - 18000000.00 JPY / Year

Randstad

Expiration Date

March 25, 2026

Requirements

15+ years of work experience in a related field
Extensive experience working with organizations in the financial services industry
Deep Financial Services industry expertise including markets and industry trends
Strong understanding of compliance and regulatory topics (e.g., MiFID, GDPR, AML, KYC, PSD2)
Ability to drive effective conversations at the C-level
Strong consulting skills and proven results working as a Trusted Advisor
In-depth knowledge of business processes (Sales, Marketing, Service, Support)
Strong knowledge of product and platform features, capabilities, and best use
Business level English skill

Job Responsibility

Leveraging customer success methodology to help customers achieve business objectives
Building and nurturing C-level relationships across accounts
Evangelizing the capabilities of the company's platforms across all Clouds and Services
Identifying risks to customers achieving their goals and building mitigation plans
Driving industry best practices and the evolution of product functionality

What we offer

Health insurance
Pension insurance
Employment insurance
Saturdays, Sundays, and holidays off
Included 2M bonus

Fulltime

Senior Manager, Consumer Experience Growth & Support

CommonSpirit Health is looking for a pivotal leadership role with this unique po...

Location

United States , Englewood

Salary:

60.24 - 89.60 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Bachelors Of Science Required
7+ years of progressive experience in Information Technology within a clinical or clinical information systems environment Required
5+ years of demonstrated success in a dedicated people management role, leading and developing high-performing teams, preferably an IT Support team, application development team, or highly matrixed Required
Proven experience leading complex projects and large matrixed teams with significant stakeholder engagement and a track record of achieving project goals Required
Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, Business Administration, or a related field, Required
Knowledge of legal, managerial, and organizational principles and standards for health systems Required
EHR and TPA build knowledge required (e.g., Epic, Adobe, GCP, etc.)
EPIC Certification (EPIC) Required
Architectural Awareness: Foundational understanding of the Software Development Life Cycle (SDLC) and key architectural concepts (e.g., Data Layer, API integration, Microservices, Cloud platforms to the consuming application) to facilitate effective partnership with development and engineering teams Required
Exceptional People Leadership: Demonstrated ability to lead, motivate, coach, and develop diverse teams, fostering a high-performance, collaborative, and empathetic culture, especially across operational and innovation functions Required

Job Responsibility

Strategic Leadership: Provide strategic leadership, oversight, and mentorship for a diverse team of IT professionals, encompassing both consumer support and Epic/EHR innovation analysts
Consumer Experience Support Vision: Set the vision for, and drive the transformation of, consumer-facing IT support to deliver a "white glove" experience
Performance Management and Strategic Cross-skilling: Provide performance feedback and complete performance evaluations for Team-members
Strategic Thinking and Bridging Capabilities: Strong skillset in matrixed management to bridge EHR analysts from implementation and support, with consumer web and app POC, development, and translating consumer and patient feedback into product and engineering requests
Application Stewardship: Responsible for support of clinical and/or business IT applications and systems
Operational Resource Management of a diverse team: Strategically manage team schedules, including on-call rotations and resource allocation
Epic, TPA and Engineering Upskilling: Drive the upskilling and cross-training of consumer support personnel in Epic applications and workflows
Innovation & Discovery Lead of EHR capabilities: Dotted line accountable leader, to pair with development teams from discovery, inception, development, and execution of Proof-of-Concept (POC) projects and discovery initiatives
EHR Relationship Management and Growth mindset, nimble team cultivation: Supports multiple business applications with key focus on Epic applications and upskilling direct reports on Epic support models
Seamless Integration and Implementation and Strategic Bridge Building: Collaborate with Epic Gold, Operations & Maintenance (O&M) teams, and other internal stakeholders to facilitate seamless transitions from POC to production

What we offer

medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Senior Product Governance Manager

This is an exciting opportunity for an analytically minded Senior Product Manage...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Strong analytical or data-driven background within insurance, financial services, or product management
Proven ability to use MI and reporting to inform decisions, drive commercial performance and improve customer outcomes
Deep understanding of FCA Consumer Duty and regulatory reporting requirements and metrics (GIVM)
Excellent stakeholder management skills with the ability to simplify complex analysis into actionable insight
Excellent written and verbal communication
Confident in presenting to senior stakeholders and influencing strategy
Organised and able to manage multiple priorities
Ability to lead through others, coach and develop team members, and drive collaboration

Job Responsibility

Develop and maintain regular robust reporting for commercial and customer performance with tolerances where appropriate
Translate complex data into clear, actionable insight that supports strategic decisions, evidences regulatory compliance, drives improvements in fair value, customer understanding, and good outcomes, while balancing commercial performance
Lead initiatives to improve data quality and reliability across all Household Product & Ancillaries reporting streams
Lead key governance and regulatory reporting processes such as Customer Outcomes MI (COMI), FCA General Insurance Value Measures (GIVM), ensuring reporting is compliant, accurate and timely
Support the Product Lead and wider Household function in proactively responding to the evolving regulatory environment
Work closely with Finance, Pricing, Risk, Claims, Data Insights and IT to strengthen the link between MI and strategic decision-making
Inspire and educate Product Managers, fostering a data-driven and customer-first culture
Identify opportunities to enhance reporting processes, governance frameworks, and insight delivery
Provide clear, concise updates and commentary to senior management on performance and customer outcomes

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Senior Product Manager

Senior Product Manager – Home Insurance (Reporting & MI). This is an exciting op...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Strong analytical or data-driven background within insurance, financial services, or product management
Proven ability to use MI and reporting to inform decisions, drive commercial performance and improve customer outcomes
Deep understanding of FCA Consumer Duty and regulatory reporting requirements and metrics (GIVM)
Excellent stakeholder management skills with the ability to simplify complex analysis into actionable insight
Excellent written and verbal communication
Confident in presenting to senior stakeholders and influencing strategy
Organised and able to manage multiple priorities
Ability to lead through others, coach and develop team members, and drive collaboration

Job Responsibility

Develop and maintain regular robust reporting for commercial and customer performance with tolerances where appropriate
Translate complex data into clear, actionable insight that supports strategic decisions, evidences regulatory compliance, drives improvements in fair value, customer understanding, and good outcomes, while balancing commercial performance
Lead initiatives to improve data quality and reliability across all Household Product & Ancillaries reporting streams
Lead key governance and regulatory reporting processes such as Customer Outcomes MI (COMI), FCA General Insurance Value Measures (GIVM), ensuring reporting is compliant, accurate and timely
Support the Product Lead and wider Household function in proactively responding to the evolving regulatory environment
Work closely with Finance, Pricing, Risk, Claims, Data Insights and IT to strengthen the link between MI and strategic decision-making
Inspire and educate Product Managers, fostering a data-driven and customer-first culture
Identify opportunities to enhance reporting processes, governance frameworks, and insight delivery
Provide clear, concise updates and commentary to senior management on performance and customer outcomes

What we offer

Up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
Option to buy or sell up to an additional five days of annual leave
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

Fulltime

Senior Manager, Customer Regulatory Support

Danaher Corporation

Location:
Sweden , Uppsala

Category:
Quality Control

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 21, 2026

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