Senior Manager, Customer Operations

• Manage customer-facing team which is responsible for all operational aspects between AMD and its customer
• Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity
• Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
• Build consensus within team and help to remove obstacles for employees
• Develop self and team, provide the tools and training to achieve goals, support career planning, and to enhance the organization’s capability
• Mentor and coach team to proliferate knowledge and strive to close any gaps
• Enable effective and efficient service through operational excellence and customer collaboration
• Provide leadership and collect feedback in the implementation of new processes in support of the strategy
• Engage with customers through quarterly business reviews and operational meetings
• Provide guidance and support on operational issue resolution
• Support customer operations through a high-level understanding of business processes and procedures

• Extensive related industry experience with demonstrated semiconductor expertise
• Substantial managerial experience
• History of utilizing AI tools and driving adoption amongst team required
• Solid managerial skills & project management experience
• Possess understanding of business strategy and the ability to identify areas for process improvement
• Strong problem-solving skills and the ability to implement solutions
• Ability to write executive communications
• Strong oral and presentation skills, and can discuss operational concept with customer, management and team
• Strong Excel, PowerPoint and Power BI skills
• Ability to manage conflict internally and externally
• Experience in developing and strengthening customer relationships
• Strong analytical skills required, with the ability to manage cross functional dependencies
• Minimal travel may be required
• Ability to deal with uncertainty
• Takes mentoring role providing feedback and coaching
• Bachelor's degree

Ability to create tools using Power Query preferred