Senior Manager Customer Experience - Grocery Job at Unilever (Hoboken)

Senior National Account Manager

As the Senior National Account Manager you will be tasked with driving the full ...

Location

United Kingdom

Salary:

Not provided

PT Executive

Expiration Date

Until further notice

Requirements

Strong experience in Leading Own Label Customer Accounts within the FMCG across one or more of the Top 4 Grocers
Category Led perspective
Strong Relationship skills

Job Responsibility

Lead Contact for 2 Category/Product areas across 2 leading Customers
Ability to Network & Influence throughout the Retail Matrix Space (Supply, Marketing, Finance etc)
Full P&L visibility not just at gross margin level but at ‘Contribution to Profit’ level
Naturally confident in dealing with peers and cross functional colleagues, as well as dealing with the Executive Board members internally and Senior Management externally
Ability to be able to reason and rationalise complex business scenarios
Application of Category Management and the practical approach and actions
Negotiate annual Joint Business Plans (JBPs)
Drive distribution of existing and new products
Manage product mix to maximise margin
Manage effective communication of NPD & Category Solutions

What we offer

Attractive Salary & Benefits

Fulltime

Country Lead, ANZ

A leader in vision AI solutions for the world’s leading retailers. Join Everseen...

Location

Australia , Melbourne; Sydney

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

10 + years in a strategic sales management and go to market role supporting existing and new customers and monitoring delivery of solutions in the ANZ region
Knowledge of and interest in AI and its use in retail
Knowledge and experience of the retail and grocery market
A true passion for delivering best-in-class customer experience
Demonstrated success in leading a region and securing and managing enterprise level customers
Experience in leading a sales and/or delivery function in a complex matrix environment
Ability to develop a comprehensive understanding of customer culture, needs and requirements
Experience of forecasting and tracking key account metrics in a business development team
A drive to meet and exceed targets and goals
Experience of developing relationships, communicating and working with C level customers, including conducting meetings and presentations at a senior level

Job Responsibility

Develop the strategy and lead, drive and oversee all go to market activities including customer delivery for the Australia and New Zealand region
Manage and lead the wider ANZ team to drive opportunities and exceed revenue targets
Develop a sales pipeline of new business with agreed targeted customers directly and through our partners such as NCR
Develop and run major campaigns and build relationships, with support from the wider Everseen team
Full ownership and accountability for relationships with existing customers, especially at the executive level
Review current processes and understand Everseen solution delivery
Further develop these excellent customer relationships with our existing ANZ customers
Set and manage the expectations with regard to B2B requirements and service level KPIs
Be the customer “on the ground” go to person for day-to-day requests, reporting, insights and issues
Ensure strategic value per customer is recognized

Fulltime

Senior National Account Manager - Grocery

Marvel FMCG are delighted to be exclusively partnered with For Goodness Shakes, ...

Location

United Kingdom , London

Salary:

Not provided

Marvel FMCG

Expiration Date

Until further notice

Requirements

Experience in National Account Management within the FMCG industry
Proven experience managing large UK grocery retail accounts
Strong commercial capability across JBPs, terms negotiations, forecasting, and delivery of KPIs
Confident relationship builder, able to influence internal and external stakeholders
Highly organised, analytically strong, and comfortable operating in a fast-paced environment

Job Responsibility

Managing and developing relationships with key grocery customers
Driving sustainable growth across a competitive protein category
Leading the end-to-end commercial agenda across accounts, including strategic account planning, JBPs, negotiations, forecasting, and performance delivery
Working closely with internal teams across marketing, supply chain, and product development
Mentoring junior team members and supporting the continued evolution of the commercial function

What we offer

Join a respected FMCG brand with strong heritage and ambitious growth plans
Take ownership of key grocery accounts with real visibility and responsibility
Work within a small, entrepreneurial team where your impact is seen and felt
Be heavily involved across the wider business, including innovation and flavour extension projects

Fulltime

Senior National Account Manager - Grocery

Are you looking for a career-defining opportunity to lead national grocery custo...

Location

United Kingdom

Salary:

Not provided

Marvel FMCG

Expiration Date

Until further notice

Requirements

National Account Manager making a step up or a SNAM that wants to work for a sustainably focussed, proud B-corp business
Experience managing and growing UK grocery customers
Ability to own full commercial relationships, develop joint business plans, and drive profitable, sustainable growth
Experience leading commercial negotiations including listings, pricing, promotions and trade investment
Ability to manage full customer P&L, including budgets, trade spend, accruals and forecasting
Ability to deliver data-led selling stories and category recommendations
Ability to work cross-functionally with Marketing, Finance, Operations and Purpose teams
Ability to build strong relationships with key customer stakeholders, influencing at all levels

Job Responsibility

Own and manage nominated UK grocery multiple accounts, delivering sustainable revenue, profit and distribution growth
Develop and execute joint business plans, ensuring Cafédirect is positioned as a category-leading ethical brand
Lead all commercial negotiations including listings, pricing, promotions and trade investment
Drive performance through distribution gains, rate-of-sale improvements and effective promotional mechanics
Manage full customer P&L, including budgets, trade spend, accruals and forecasting
Deliver data-led selling stories and category recommendations using available insights and performance data
Work cross-functionally with Marketing, Finance, Operations and Purpose teams to ensure aligned execution
Build strong relationships with key customer stakeholders, influencing at all levels

What we offer

Home-based with national travel, offering autonomy, visibility and impact across the business
Joining a pioneering B Corp-certified business with a clear social mission
High-ownership role, giving you full P&L responsibility and the opportunity to shape customer strategy and long-term growth
Work for a brand that is truly values-led, balancing commercial ambition with ethical leadership and sustainability
A chance to operate at senior level within UK grocery, influencing key decision-makers while working in a collaborative, entrepreneurial environment

Fulltime

Senior Category Manager

Are you a data driven category marketer who translates data into insights, and p...

Location

United Kingdom , North Yorkshire

Salary:

Not provided

Signature Career Management

Expiration Date

Until further notice

Requirements

Experience in a Category Manager or Senior Category Manager capacity
Experience working with data sets like IRI, Kantar, Dunhumby, Retail Link or HIVE
The ability to develop relationships with internal and external customers
The ability to influence others, manage projects and turn insights into actions
Experience managing a direct report or a bigger team - this role has 5 direct reports so people management and taking a genuine interest in them and their development is a non negotiable
Experience in performing in an FMCG Category or Sales role, dealing with major Grocery Retailers
Must be a team player with a positive attitude and be an excellent relationship builder, confident in presentation skill
Highly numerical, a whizz with data with a curious mind capable of delivering compelling insights
Consumer Insights is also key

Job Responsibility

Lead and develop first class category & consumer insights making clear recommendations to both internal and external stakeholders
Be the expert in understanding the brands consumer, the category consumer of the future and how the brand will continue to recruit them including recommendations on price and promotions
Lead the consumer research to land lots more category breaking innovation over the coming years
To work closely with the sales team to maximise the performance of priority ranges within customers to improve distribution and ensure delivery of the commercial plan
To continue acting as category captains, and to maintain the current phase of growth with an element of sensitivity to the wider market
To build relationships and trust with key customers to positively influence core category performance for mutual benefit. Customer engagement through Category Reviews, Range Reviews, New Product Presentations and customer specific work e.g. Promotional analysis, Total Frozen category recommendations
To be a category partner for a defined product area

Account Manager

Join Everseen's Go-To-Market team and put the customer at the center of everythi...

Location

United States , Dallas; Boston

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

5+ years in a sales management and development role supporting existing clients and new customers within the North American region and positioning new products into those accounts
Knowledge of and interest in AI and its use in retail
Knowledge and experience of the retail and grocery market
A true passion for delivering best-in-class customer experience
Demonstrated success in leading and securing retail client accounts and positioning new products and features
Ability to develop a comprehensive understanding of customer culture, needs and requirements with a drive to meet and exceed targets and goals
Experience of developing relationships, communicating and working with C level customers, including conducting meetings and presentations at a senior level
A positive, customer centric attitude with a desire to help reach and exceed the customers expectations
Proven ability to meet and exceed targets and generate revenue
Experience of forecasting and tracking key account metrics in a business development team

Job Responsibility

Undertake relationship management with existing customers within the North American region, ensure monthly value is recognized, and position new Everseen products with these customers
Develop a sales pipeline of new business with agreed targeted customers directly and through our partners such as NCR within the North American region
Orchestrate and run major campaigns and build relationships, with support from the rest of the Everseen team
Position Everseen’s new solutions, EverShelf and Evereagle into our existing EverCheck customer base, using enterprise SaaS selling methodologies and comprehensive ROI analysis to support those sales efforts
Establish and manage the expectations of the customer in relation to business to business requirements and service level KPIs
Be the customer “on the ground” go to person for day-to-day requests, reporting, insights and issues
Responsibility for providing and maintaining consistent updates with the business and project teams including quarterly business reviews, ROI reviews and weekly check-ins
Collaborate closely with the customer’s Business Teams and Everseen’s Delivery Team to ensure that project and system installation rollouts are professionally managed
Work with new customers to secure Proof of Concepts in order to develop and demonstrate business value and build pipeline of revenue

Account Manager

Join Everseen's Go-To-Market team and put the customer at the center of everythi...

Location

United States , Boston; Dallas

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

5+ years in a sales management and development role supporting existing clients and new customers within the North American region and positioning new products into those accounts
Knowledge of and interest in AI and its use in retail
Knowledge and experience of the retail and grocery market
A true passion for delivering best-in-class customer experience
Demonstrated success in leading and securing retail client accounts and positioning new products and features
Ability to develop a comprehensive understanding of customer culture, needs and requirements with a drive to meet and exceed targets and goals
Experience of developing relationships, communicating and working with C level customers, including conducting meetings and presentations at a senior level
A positive, customer centric attitude with a desire to help reach and exceed the customers expectations
Proven ability to meet and exceed targets and generate revenue
Experience of forecasting and tracking key account metrics in a business development team

Job Responsibility

Undertake relationship management with existing customers within the North American region, ensure monthly value is recognized, and position new Everseen products with these customers
Develop a sales pipeline of new business with agreed targeted customers directly and through our partners such as NCR within the North American region
Orchestrate and run major campaigns and build relationships, with support from the rest of the Everseen team
Position Everseen’s new solutions, EverShelf and Evereagle into our existing EverCheck customer base, using enterprise SaaS selling methodologies and comprehensive ROI analysis to support those sales efforts
Establish and manage the expectations of the customer in relation to business to business requirements and service level KPIs
Be the customer “on the ground” go to person for day-to-day requests, reporting, insights and issues
Responsibility for providing and maintaining consistent updates with the business and project teams including quarterly business reviews, ROI reviews and weekly check-ins
Collaborate closely with the customer’s Business Teams and Everseen’s Delivery Team to ensure that project and system installation rollouts are professionally managed
Work with new customers to secure Proof of Concepts in order to develop and demonstrate business value and build pipeline of revenue

Fulltime

Senior National Account Manager

At Joseph Joseph, we are driven by a simple yet powerful belief — that intellige...

Location

United States of America

Salary:

Not provided

Joseph Joseph

Expiration Date

Until further notice

Requirements

Proven experience managing and growing sales within a consumer products organization at a National or Key Account Manager level
Minimum of 5 years of experience managing accounts within the grocery channel – Strong preference in experience with Whole Foods, Kroger, Albertsons, or Publix
Strong working knowledge of broker and distributor management within the channel
Proven track record of achieving business development, revenue growth, and margin improvement across a portfolio of products
Experience developing and executing customer account plans and trade marketing strategies while effectively managing budgets
Ability to work cross-functionally with internal teams, including Sales Operations, S&OP, Marketing, and Customer Service
Excellent communication, negotiation, and relationship-building skills, with the ability to influence at all levels
Demonstrate excellent analytical, planning, problem solving, presentation and organizational skills
Self-motivated, results-oriented, and able to work effectively both independently and as part of a team
Ability to travel within the US and attend trade shows as needed

Job Responsibility

Achieve or exceed all sales and profitability KPIs across assigned customers and channel portfolio
Identify and develop new customer opportunities using a strategic and entrepreneurial approach
Drive growth within existing accounts by building strong partnerships and executing both short- and long-term business strategies
Lead new product introductions and category expansion initiatives that support revenue growth and brand development
Develop, implement, and regularly review comprehensive account plans, including promotional strategies and financial performance
Monitor and analyze competitive activity, market dynamics, and evolving customer and consumer trends
Collaborate closely with internal cross-functional teams to deliver best-in-class customer service while meeting corporate financial and strategic objectives
Manage all required administrative responsibilities, including business plans, reports, presentations, pricing controls, and performance evaluations
Contribute to the broader success of the organization by working collaboratively and adapting to changing priorities

What we offer

Competitive salary and bonus program
Health Benefits
401k with company match
Flexible Hybrid working - both in-office & remote

Fulltime

Senior Manager Customer Experience - Grocery

Unilever

Location:
United States , Hoboken

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 20, 2026

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