Senior Manager Customer Experience - Grocery Job at Unilever (Hoboken)

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Senior Buying Manager - Grocery

We are seeking a driven and commercially minded Senior Buying Manager, known int...

Location

United Kingdom , Wellingborough

Salary:

Not provided

Booker Group

Expiration Date

July 09, 2026

Requirements

Operational skills relevant for this job: Exceptional communication & stakeholder management
Be able to work independently, to problem solve and make commercial decisions
Attention to detail, writing of reports, interpreting data and keeping of accurate records
Maintain knowledge of relevant markets and market developments
Ability to flex work approach
Experience relevant for this job: Previous experience buying fresh products desired
Extensive experience in working in FMG
Have a proven record of working autonomously

Job Responsibility

The development and implementation of category plans ensuring delivery of sales, margin and profit are met whilst maintaining continuity of product availability
Growth of own brand business, sourcing as appropriate to grow sales and margins
Annual negotiation with suppliers to ensure competitive terms year on year
Seek and react to customer feedback at every opportunity, shaping the category plan, whilst linking to the sell plan and customer satisfaction
Responds to customer queries and complaints professionally, at speed
Be able to communicate category plans and objectives for relevant product categories, ensuring understanding and buy-in is achieved
Ensure product area in the business centres reflect the principles of good, better and best
Working as part of the team to identify opportunities and develop or improve ways of working
Following our Business Code of Conduct and always acting with integrity and due diligence championing diversity and inclusion

What we offer

A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year
After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day
10% off pay monthly & SIM only deals with Tesco Mobile
Up to 30% off car, pet and home insurance at Tesco bank
Free eye test when you spend £50 or more
50% off health checks at Tesco Pharmacy
Exclusive access to discounted RAC breakdown cover rates
An exclusive deals and discounts website
After 3 months service, you can join our annual Save As You Earn share scheme
Retirement savings plan (pension) - save up to 5% and Booker will match your contribution

Fulltime

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Senior Product Manager — Grocery Fulfillment Optimization

Uber Grocery & Retail is scaling into a daily-use, trust-based delivery platform...

Location

United States , New York, New York; Seattle, Washington; San Francisco, California

Salary:

190000.00 - 211000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

7+ years of product management experience delivering successful, durable products, with clear ownership and outcomes you can point to. Your fingerprints are all over what shipped, what scaled, and what materially improved the business
Strong technical and operational fluency. You've built complex systems directly or worked close enough to real-world operations — last mile supply chain and logistics networks — to understand how theory breaks in practice. You can reason comfortably from high-level system design (distributed systems, event-driven architectures, APIs) down to edge cases, data flows, and how software behaves under real operational constraints and failure modes
Experience building algorithmic or ML-adjacent products in close partnership with Data Science. You understand how objective functions, constraints, experimentation, and model tradeoffs translate into real marketplace and fulfillment outcomes
Hands-on data fluency. You get the data you need on your own — SQL, dashboards, instrumentation — and turn it into insight that drives decisions, not analysis paralysis
Exceptional attention to detail. You obsess over how systems behave in the real world across customers, earners, merchants, and operations, and you notice the gaps, edge cases, and failure modes others miss
Customer obsession. You take on messy, high-stakes problems and find elegant, simple solutions so customers and partners don't have to carry platform complexity
A strong "driver" mindset. You are biased toward action, a great collaborator, a master disambiguator and simplifier, and relentless about pushing work to clarity and delivery
Sound judgment under ambiguity. You can reason through multi-sided tradeoffs — reliability, cost, customer experience, earner experience, and merchant outcomes — and make principled decisions with imperfect information
Influence without authority. You move multiple teams in the same direction by setting clear strategy, raising the bar on quality, and earning trust through judgment and execution
A consistently high bar. For your own contributions and for the products you ship

Job Responsibility

Own the decision logic behind grocery fulfillment: how orders are matched, batched, planned, recovered, and completed when real-world conditions change
Partner closely with Marketplace and Data Science to define matching, batching, and assignment logic that balances reliability, cost-per-trip, earner experience, and store readiness, making tradeoffs explicit and testable in code, not debated in meetings
Design resilient fulfillment systems that treat recovery and graceful degradation as core product surfaces. Build backup fulfillment paths, partial-fulfillment recovery, and risk-based reassignment that materially reduce cancellations, missed deliveries, and partial fulfillment
Translate operational complexity into product and modeling requirements, ensuring systems behave predictably across edge cases, degraded states, and at scale
Shift fulfillment from reactive to proactive — build systems that anticipate risk (scheduled orders, supply variability, store performance) and adapt before customers feel the impact
Set direction for modeling and experimentation, influencing the roadmaps of partner teams (Matching, Pricing & Incentives, Ops Tech) to move the system as a whole

What we offer

Bonus program
Equity award
401(k) plan

Fulltime

Senior Account Manager Grocery & Retail NZ

We’re seeking a sharp, highly motivated Senior Account Manager to join our Enter...

Location

New Zealand , Auckland

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Multiple years of experience in account management, business development or partner management
Proven track record in building strong relationships with partners and achieving sales and business objectives
Strong commercial acumen and a deep understanding of business strategy and partner dynamics
A self-starter mindset with the ability to work independently and thrive in a fast-paced environment
Excellent communication skills and the ability to manage diverse stakeholders across businesses and levels

Job Responsibility

Manage a portfolio of grocery & retail partnerships in NZ focussing on bringing selection and operational excellence to Uber Eats customers
Own and manage your portfolio’s performance through joint business planning and identifying and executing growth opportunities and improving operational performance
Focus on growing accounts by selling strategic Uber services such as ads, offers and Uber direct
Strengthen partner relationships to enhance retention and long-term value
Act as a trusted consultant, advising partners on growth strategies and best practices
Support and execute core operational processes to ensure seamless partner experience

Fulltime

Senior National Account Manager - Grocery

Are you looking for a career-defining opportunity to lead national grocery custo...

Location

United Kingdom

Salary:

Not provided

Marvel FMCG

Expiration Date

Until further notice

Requirements

National Account Manager making a step up or a SNAM that wants to work for a sustainably focussed, proud B-corp business
Experience managing and growing UK grocery customers
Ability to own full commercial relationships, develop joint business plans, and drive profitable, sustainable growth
Experience leading commercial negotiations including listings, pricing, promotions and trade investment
Ability to manage full customer P&L, including budgets, trade spend, accruals and forecasting
Ability to deliver data-led selling stories and category recommendations
Ability to work cross-functionally with Marketing, Finance, Operations and Purpose teams
Ability to build strong relationships with key customer stakeholders, influencing at all levels

Job Responsibility

Own and manage nominated UK grocery multiple accounts, delivering sustainable revenue, profit and distribution growth
Develop and execute joint business plans, ensuring Cafédirect is positioned as a category-leading ethical brand
Lead all commercial negotiations including listings, pricing, promotions and trade investment
Drive performance through distribution gains, rate-of-sale improvements and effective promotional mechanics
Manage full customer P&L, including budgets, trade spend, accruals and forecasting
Deliver data-led selling stories and category recommendations using available insights and performance data
Work cross-functionally with Marketing, Finance, Operations and Purpose teams to ensure aligned execution
Build strong relationships with key customer stakeholders, influencing at all levels

What we offer

Home-based with national travel, offering autonomy, visibility and impact across the business
Joining a pioneering B Corp-certified business with a clear social mission
High-ownership role, giving you full P&L responsibility and the opportunity to shape customer strategy and long-term growth
Work for a brand that is truly values-led, balancing commercial ambition with ethical leadership and sustainability
A chance to operate at senior level within UK grocery, influencing key decision-makers while working in a collaborative, entrepreneurial environment

Fulltime

Senior National Account Manager - Grocery

Marvel FMCG are delighted to be exclusively partnered with For Goodness Shakes, ...

Location

United Kingdom , London

Salary:

Not provided

Marvel FMCG

Expiration Date

Until further notice

Requirements

Experience in National Account Management within the FMCG industry
Proven experience managing large UK grocery retail accounts
Strong commercial capability across JBPs, terms negotiations, forecasting, and delivery of KPIs
Confident relationship builder, able to influence internal and external stakeholders
Highly organised, analytically strong, and comfortable operating in a fast-paced environment

Job Responsibility

Managing and developing relationships with key grocery customers
Driving sustainable growth across a competitive protein category
Leading the end-to-end commercial agenda across accounts, including strategic account planning, JBPs, negotiations, forecasting, and performance delivery
Working closely with internal teams across marketing, supply chain, and product development
Mentoring junior team members and supporting the continued evolution of the commercial function

What we offer

Join a respected FMCG brand with strong heritage and ambitious growth plans
Take ownership of key grocery accounts with real visibility and responsibility
Work within a small, entrepreneurial team where your impact is seen and felt
Be heavily involved across the wider business, including innovation and flavour extension projects

Fulltime

New

National Business Manager Grocery

At Vitaco, our vision is to empower healthier lives through leading brands inclu...

Location

Australia , Sydney

Salary:

Not provided

Vitaco Health Ltd

Expiration Date

July 31, 2026

Requirements

5+ years' experience within FMCG or retail, managing major grocery customers
Experience working with Coles and/or Woolworths
Proven experience developing and executing Joint Business Plans
Strong commercial acumen with experience managing customer P&L, forecasting, pricing and trade investment
Excellent negotiation, influencing and stakeholder management skills
Strong analytical capability with the ability to interpret sales, category and financial data
Experience presenting commercial proposals and business reviews to senior customer stakeholders
Advanced Microsoft Excel, PowerPoint and data analysis skills
Tertiary qualification in Business, Commerce, Science or a related discipline

Job Responsibility

Develop and execute strategic customer plans that deliver sustainable sales, profit and market share growth
Lead Joint Business Planning (JBP) and annual customer planning processes
Build and maintain strong relationships with key customer stakeholders
Manage customer P&L, forecasting, pricing, promotional investment and trade spend
Lead commercial negotiations including trading terms, pricing, promotions and range reviews
Identify ranging, distribution and new product opportunities that support long-term category growth
Analyse sales, shopper and category insights to identify commercial opportunities and provide recommendations
Prepare and deliver compelling customer presentations and business reviews
Partner closely with Category, Marketing, Finance, Supply Chain and Customer Service to successfully execute customer plans
Monitor competitor activity and market trends to identify future growth opportunities

What we offer

Working from home arrangements, providing the flexibility to work from home two days per week while remaining closely connected with a collaborative, high-performing commercial team
Competitive salary package with annual salary review and incentive opportunity
Work with some of Australasia's leading health and wellness brands, including Musashi, Healtheries, Nutra-Life and Athena
Join a business experiencing strong growth across Australia and internationally
Career development and learning opportunities within a growing organisation
Staff product discounts and health and wellbeing initiatives
A supportive, collaborative and high-performing team culture

Fulltime

Senior Manager Brand & Marketing Strategy

As Senior Manager Brand & Marketing Strategy, you will be the go-to expert for b...

Location

Australia , New South Wales

Salary:

Not provided

Woolworths Supermarkets

Expiration Date

Until further notice

Requirements

Strategic Leadership: 10+ years of experience in brand and marketing strategy, primarily within corporate environments, with a proven ability to lead and coach high-performing teams.
Integrated Campaign Management: Extensive background in planning and orchestrating complex, integrated marketing campaigns within a commercial or grocery retail landscape.
Data-Driven Insights: Expert in leveraging qualitative and quantitative research to translate customer data into actionable business outcomes.
Operational Clarity: A unique ability to distill complex information into clear, logical frameworks and set measurable brand KPIs.
Agency & Stakeholder Fluency: Strong stakeholder negotiation skills and a solid understanding of the creative agency environment (3–5 years preferred).
Capacity Building: A collaborative leader focused on empowering others, building internal capabilities, and managing cross-functional relationships.

Job Responsibility

Champion customer-centricity by translating customer insights into strategic decisions that deliver outstanding customer value and strong commercial outcomes.
Fuel brand growth, reinforce brand pillars and proof points, and enhance the overall brand experience.
Drive sustained growth across the Group through development of more integrated and effective marketing plans.
Align and facilitate: bring relevant business areas together, ensure alignment on objectives, and facilitate effective problem-solving.
Plan and execute: craft high-impact plans to ensure marketing campaigns meet both customer and business objectives.
Translate and guide: translate the customer plan into meaningful customer moments, ensuring alignment with brand strategy.
Ensure excellence: oversee a carefully managed process to guarantee best-in-class brief writing and agency delivery against core KPIs.

What we offer

A commitment to flexibility through a hybrid working model
High-impact role supporting our teams who enrich our communities
A leading business with endless career possibilities
A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app
A progressive and competitive leave policy
Team discounts across our range of Woolworths Group brands
A robust rewards program that celebrates and incentivises purpose-driven work.

Fulltime

Senior Business Manager

About the Company Our client is a well-established global FMCG business with a ...

Location

New Zealand , Auckland

Salary:

Not provided

Hunter Campbell Limited

Expiration Date

Until further notice

Requirements

Minimum five years’ experience in NZ grocery, ideally in FMCG account management
Proven track record managing a major grocery account (Foodstuffs experience highly regarded)
Strong commercial skills including TTC management, promotional planning, and forecasting
Confident negotiator with the ability to influence both internal and external stakeholders
Experience leading or mentoring others in a sales environment
Tertiary qualification preferred
Proficiency with data, reporting tools, and sales systems

Job Responsibility

Own and grow the Foodstuffs North Island commercial relationship
Lead, coach, and develop one direct report (Account Executive)
Build and execute annual customer and channel plans
Lead TTC negotiations and manage investment within budget
Develop ranging and distribution plans aligned with NPD priorities
Drive promotional programme design in partnership with Revenue Growth Management
Collaborate with category and shopper teams on shelf standards and execution
Complete monthly and quarterly business reviews
maintain weekly internal reporting

What we offer

Parnell location
Cross-functional exposure across a full FMCG commercial team
Globally recognised brand portfolio
Collaborative, commercially focused team environment
Lead an Account Executive and manage significant TTC investment
High cross-functional exposure across category, shopper, and marketing teams
City fringe location with parking

Fulltime

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Senior Manager Customer Experience - Grocery

Job Description

Job Responsibility

Requirements

What we offer

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