Job Description
In this role, you will lead the engineering execution, governance, and operational maturity of Valvoline Global Operations' Customer Experience (CX) technology platforms across global markets. You will partner closely with CX Product Owners, CX Delivery leadership, Enterprise Architecture, Program Management and engineering teams to deliver scalable, secure, and supportable solutions across Salesforce, DASH/SAP Commerce Cloud, integrations, and related CX ecosystems. This role will embody the 'build once, deploy globally' mindset and operating model. Your day will balance engineering and development leadership, release governance, architecture alignment, technical delivery execution, DevOps maturity, and team development across globally distributed engineering teams. Success in this role means building strong engineering discipline, improving platform scalability and delivery predictability, reducing dependency on external system integrators, and developing a high-performing internal engineering organization capable of supporting long-term digital transformation goals. The Senior Manager, Customer Experience (CX) Technology Engineering is a strategic engineering leadership role within VGO IT responsible for the engineering governance, technical delivery execution, platform scalability, and operational sustainability of enterprise Customer Experience platforms across global markets. This role leads the engineering function supporting Salesforce (Sales, Service, Marketing, Commerce, Experience, Manufacturing), SAP Commerce Cloud, enterprise integrations, and related CX technology. The position is accountable for ensuring enterprise platforms are scalable, supportable, secure, and aligned with enterprise architecture standards and long-term strategic objectives. The Senior Manager partners closely with CX Delivery leadership, Product Owners, and Enterprise Architecture to ensure the organization delivers technology solutions that are engineered with high quality, operational maturity, and long-term sustainability. This role owns engineering execution and technical governance. Product prioritization, roadmap ownership, and business outcome accountability remain with Product Management and CX Delivery leadership. The ideal candidate combines strong enterprise engineering leadership experience with deep expertise across Salesforce ecosystems, integration architecture, DevOps practices, and globally distributed engineering organizations.
