Senior Manager Customer Development

Sr Manager Customer Development - Food ServicesPosition Overview: • Responsible for managing Food Service establishments largely driven by on-premise consumption including: • Planning and strategizing to retain and expand current customer relationships • Ensuring high-quality customer service and issue resolution in order to retain current clients • Client engagement activities, including identifying client business requirements and preparing proposals and quotations • Assessing customer needs and suggesting appropriate products, services, and/or solutions • Developing medium to long-term sales plans and preparing strategies to protect, grow and diversify the relationship with targeted customers • Business development activities, including the development of alliance/channel/network partnerships • Pricing research and strategy, including network cost/pricing, competitor analysis, etc. • Conducting market research and identifying and predicting current and future consumer trends ORGANIZATIONAL IMPACT • Responsible for policy and strategy implementation for short-term results (1 year or less) • ... Develops departmental plans, including business forecasting, operational priorities and controls resources (marketing budgets) • Leads / manages projects and / or processes • Problems and issues faced are difficult, sometimes complex and may require understanding of multiple issues, extensive investigations and analysis. INNOVATION & COMPLEXITY • Responsible for making improvements or recommended enhancements of processes, systems or products to enhance performance within or outside of the job area/function • Problems are typically solved through drawing prior experience, analysis and interpretation of internal or external issues and modification of these to come up with solution definition Classified - Confidential Related Work Experience: • Typically requires at least 7 years of work experience • Experience in the QSR / Food Service industry will be an added advantage Functional Skills: • Key Account Management • Experience in Trade Marketing or similar roles that can help translate Brand vision to execution will be an add-on experience