Senior Manager, Customer Advocacy and Community

Our Customer Marketing team is seeking a strategic, data-driven, and experienced Senior Manager, Customer Advocacy & Community to join our team. In this role, you will lead our customer advocacy initiatives, including customer references, advisory boards, customer stories, and the growth and engagement of our new Egnyte community. Reporting to the Director of Customer Marketing, you will guide the strategy and execution of our advocacy team, ensuring operational excellence and driving meaningful customer activation. You will manage one direct report and work closely with them to drive the success of our customer advocacy and community initiatives. Your primary mission is to develop and expand a world-class advocacy program that turns our customers into passionate advocates, while also building a highly engaged online customer community. The ideal candidate is an experienced advocacy and community leader who excels at building engagement programs, facilitating peer-to-peer collaboration, and translating customer insights into meaningful business outcomes. You will collaborate closely with Customer Success, Product, and Marketing teams to ensure the Community and Advocacy programs enhance the customer experience and strengthen our brand reputation.