CrawlJobs Logo

Senior Manager, CSS Enablement

https://www.atlassian.com Logo

Atlassian

Location Icon

Location:
United States

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

121500.00 - 190350.00 USD / Year

Job Description:

We are seeking a strategic and results-oriented Senior Manager, CSS Enablement to lead a Customer Support & Success (CSS) Enablement team of 6-8 FTEs and contractors. This leader will be responsible for shaping the enablement strategy that equips CSS teams with the tools, knowledge, and frameworks to deliver exceptional customer experiences at scale.

Job Responsibility:

  • Lead and develop a team of CSS Enablement Partners, providing coaching, mentorship, and career development while driving alignment to team and organizational goals
  • Define and execute the global CSS Enablement strategy, ensuring programs address key capability gaps, improve operational efficiency, and support evolving business priorities
  • Establish success metrics and reporting to measure the impact and ROI of enablement programs, leveraging data to inform continuous improvement
  • Foster alignment and collaboration across business groups to reduce silos and drive a cohesive approach to customer support enablement
  • Represent CSS Enablement in cross-functional forums, influencing priorities and ensuring the voice of CSS is reflected in global programs
  • Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messaging for executive leadership updates

Requirements:

  • Minimum 10+ years of experience in customer support, learning & development or training enablement
  • Minimum 6+ years as a people manager
  • Strong strategic thinking skills with the ability to connect day-to-day enablement work to larger organizational goals
  • Proven success leading high-impact, cross-functional enablement or learning programs with measurable business outcomes
  • Demonstrated experience building and scaling global enablement programs that drive adoption, engagement, and performance
  • Data-driven approach with the ability to analyze performance metrics and translate insights into action for the team
  • Comfortable operating in ambiguous, fast-changing environments, balancing strategy with hands-on execution
What we offer:
  • health and wellbeing resources
  • paid volunteer days

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Manager, CSS Enablement

Senior CSS Learning Enablement Partner

We are seeking a results-oriented Senior CSS Learning Enablement Partner to stre...
Location
Location
United States
Salary
Salary:
121500.00 - 190350.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in customer support, learning & development or training enablement
  • Program management experience strongly preferred
  • Experience assessing skills gaps and translating them into targeted learning solutions or development pathways
  • Proficient in Learning Management Systems (LMS) and developing learning content
  • Proven ability to build scalable processes, playbooks, and frameworks that drive adoption
  • Strong cross-functional collaboration and stakeholder influence skills
  • Data-driven mindset with experience using metrics to measure program effectiveness and inform continuous improvement
  • Excellent verbal and written communication skills, including the ability to engage diverse audiences and simplify complex concepts
  • Comfortable working in fast-paced, ambiguous environments
Job Responsibility
Job Responsibility
  • Partner with CSS leadership and business stakeholders to design and deliver enablement programs that strengthen team capabilities and operational effectiveness
  • Assess skills gaps across CSS and develop targeted training, resources, and learning pathways to close them
  • Manage and improve the CSS knowledge base and knowledge queues, ensuring critical information is accurate, accessible, and sustainable for BAU operations
  • Build and scale frameworks, playbooks, and processes that enable consistent onboarding, development, and support across the CSS organization
  • Establish success metrics for enablement initiatives, track adoption and impact, and use insights to continuously improve
  • Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messages for different audiences
What we offer
What we offer
  • health and wellbeing resources
  • paid volunteer days
  • Fulltime
Read More
Arrow Right

Group Finance Manager

Are you obsessed with the Microsoft Customer Experience? Are you looking for way...
Location
Location
United States , Redmond
Salary
Salary:
116900.00 - 203600.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience OR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience
  • 4+ years experience supporting revenue planning, scenario modeling, or complex financial modeling.financial analysis experience OR equivalent experience
  • 4+ years experience and understanding of the technology industry, particularly in commercial cloud services & business models.
Job Responsibility
Job Responsibility
  • Lead with a “One Microsoft” mindset through effective collaboration across senior CSS & Engineering leaders, and a diverse group of other stakeholders – Resource Planning team, business managers, and cross-company finance for LRP, Budget & CFO forecasting
  • Partner with senior CSS and Engineering leaders, the Resource Planning team, and business managers to guide financial strategy and planning
  • Contribute to Long Range Planning (LRP), budget cycles, and CFO-level forecasting
  • Act as an advisor to leadership by helping shape decisions that improve customer and business outcomes
  • Build relationships across teams and support strategic initiatives that scale best practices and share learnings
  • Be a trusted advisor of the Leadership team, driving differentiated customer experiences
  • Partner with stakeholders to ensure execution and tracking of expected efficiencies from deployment of Copilot feature, Intelligent assignment & routing of cases, expansion of chat modality as part of the End-to-End support transformation initiative across CSS & Engineering
  • Own partner resource planning for several Lines of Business within CSS
  • lead review of partner key performance indicators (KPIs) to drive insights that enable business decision making
  • Provide financial perspective to senior business leaders to define and enable solutions in support of critical strategic and financial initiatives such as “Customer cohort strategy” or “Partner first strategy” to maximize return on investment (ROI)
  • Fulltime
Read More
Arrow Right

Web Marketing Coordinator

We are looking for a Web Marketing Coordinator or a top media & entertainment co...
Location
Location
United States , Burbank
Salary
Salary:
26.00 - 28.00 USD / Hour
solomonpage.com Logo
Solomon Page
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of experience in a product management, product marketing or digital marketing role
  • Experience in building and optimizing winning landing pages experiences using best practices
  • Basic knowledge of content management systems (CMS), HTML/CSS, web analytics platforms, SEO best practices and agile methodologies
  • Experience in defining business requirements for product features
  • Ability to build collaborative relationships with a diverse range of cross-functional partners and a demonstrated ability to influence at multiple levels of the organization
  • Experience in working with art directors, graphic designers and copywriters for creative production
  • Proficiency in AB/multivariate testing with an ability to effectively turn reporting and analysis into insights and strategies
  • Strong analytical skills, comfortable with audience segmentation, thinking through the customer journey, and developing business requirements based on customer insights
  • Ability to work in an ever changing fast paced environment with technical know-how and comfort working with acquisition marketing teams
  • Strong executor and problem solver, who can be resourceful and creative. Start-up mentality with a strong level of independence and efficiency
Job Responsibility
Job Responsibility
  • Landing page operations: Build and optimize new/existing landing page experiences across web and mobile web to maximize subscriber acquisition and lifetime value. Utilize web technologies, including HTML, CSS, Javascript, and content management systems
  • Work with marketing campaign managers and channel managers across brand Streaming to build and manage custom web acquisition funnels (landing pages and signup flows) for paid/organic search, display, brand, and email campaign initiatives
  • Use analytics and reporting tools to monitor, evaluate, and report on landing pages and signup flows. Leverage this data to identify new areas of opportunity to build custom landing pages and test hypotheses
  • use insights to inform user narratives and programs that improve the consumer experience leading to subscriber growth. Build a deep understanding of our analytics systems, implementation, and how users behave on our web properties
  • Help maintain our A/B experimentation roadmap for Hulu.com landing pages and sign up flow, build tests in our experimentation platform, and interpret results in collaboration with data analysts and Finance team
  • Constantly seek out opportunities to optimize conversion rates
  • Support senior managers in evaluating the company’s business goals, marketing strategy, and digital marketing plans, to synthesize them into a roadmap for the landing page and signup flow user experiences
  • Work with partners from Product, Technical Project Management and Engineering teams to prioritize the roadmap items for front-end development and back-end systems to support those goals
  • Act as a product evangelist with a thorough understanding of customer needs and behaviors (non-subscribers), effectively connecting product features to business value and translating to compelling signup experiences
  • Work with UX designers, copywriters and artists on wireframing, layout, copywriting, design and production of campaign materials - to enable an optimized online shopping & buying experience that is personalized to targeted audience types such as students, canceled users, or cart abandoners
What we offer
What we offer
  • medical
  • dental
  • 401(k)
  • direct deposit
  • commuter benefits
  • Fulltime
Read More
Arrow Right

Senior Systems Programmer

The Infrastructure Technology Lead Analyst is a senior level position responsibl...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12-15 years of relevant experience in a Storage Engineering/Operations role
  • Sound knowledge of storage hardware and system services
  • Proficient in Storage platforms like Dell EMC Powermax/Unity, IBM A series storage, Hitachi storage SAN platforms
  • Proficient in storage software such as solutions enabler, Raid comm, IBM configuration manager, Unisphere U4V, SRM, power path, Open Replicator, Open Migrator
  • Experience with storage virtualization, volume manager, File systems, snapshots, multipath software, CISCO, brocade switches
  • Strong expertise in design and configuration support for FCIP configurations for storage for replications and performance tuning
  • Security implementations for storage
  • Shell/Pearl scripting / programming/web framework experience
  • Certification in ansible is a must requirement
  • Strong knowledge on python, Perl, JavaScript, Shell and Power Shell, angular, VUE, HTML and CSS /HTML /CSS
Job Responsibility
Job Responsibility
  • Lead a variety of infrastructure-Storage related operations and engineering activities
  • Design, acquisition and deployment of hardware, software and network infrastructure
  • Ensure quality standards are being met within existing and planned framework
  • Provide niche skills including code reviews, code enhancements
  • Provide critical problem support to remediate the issues faster
  • Maintain security configurations
  • Develop dashboards, automations
  • Work with global AI enablement team
  • Create complex project plans, perform impact analyses, solve/work high impact problems/projects
  • Provide Root Cause Analysis (RCA) post restoration of service
  • Fulltime
Read More
Arrow Right

Senior Director – Warehouse Automation

This role leads a team of software, controls and business intelligence engineers...
Location
Location
Salary
Salary:
Not provided
cencora.com Logo
Cencora
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Training in fields such as project management, business administration, accounting, computer sciences, engineering or similar vocations obtained through completion of a four-year bachelor’s degree program (Master’s degree preferred)
  • A minimum of ten (10) years directly related and progressively responsible experience leading projects and teams, trouble-shooting, designing, building, testing and deploying software/system/hardware/equipment solutions.
  • Previous experience with Warehouse Material Handling and Automation Systems
  • Working experience with Manhattan warehouse management systems including Material Handling System interface development and troubleshooting
  • Demonstrated strong issue resolution, analytical and problem-solving skills, including debugging WMS, MHE, vendor code and messaging
  • Demonstrated strong software & PLC controls testing management in a highly automated material handling environment
  • Ability to write and review functional and technical specifications for automated material handling systems
  • Demonstrated ability to quickly resolve time-sensitive issues, including deriving short-term solutions and long-term solutions to meet the business needs for multiple business units on new and existing automated systems
  • Ability to multi-task several initiatives, production issues, etc. while meeting committed development delivery dates and managing others as required
  • Strong written and verbal communication skills
Job Responsibility
Job Responsibility
  • Leads and manages the team including performance management, coaching, and escalation of heightened systems issues
  • Assists and supports company with support of new and existing warehouse automation systems (including but not limited to conveyor, sortation, automated picking, automated packing, etc.)
  • Leads corporate and/or division MHE enhancement projects with evaluations, cost saving initiatives, estimates, budget tracking, purchase order management, designs, implementations plans, coding, messaging, MHE Vendor Support, testing, training, documentation, delivery / deployment for project software/systems/hardware/equipment and project close out
  • Supports local distribution operations and maintenance leadership teams with superior internal customer service by driving automation projects and support objectives including timely execution, high-quality standards, on-budget implementation and effective performance management by collaborating with all project contributors and stakeholders
  • Identifies, evaluates, recommends and implements new software or tools to enable higher utilization and efficiency of the automated material handling systems
  • Acts as enterprise leader in the search, identification, justification, design, implementation and execution of new warehouse automation solutions that will provide tangible operational benefit
  • Monitors and manages end of life for MHE network, software and controls equipment and systems
  • Establishes, documents, communicates and deploys MHE solution providers technical configuration standards for project software, systems and hardware
  • Has key MHE system contact responsibilities with IT, warehouse systems team, maintenance leadership, division personnel, project teams and vendor accounts
  • Leads and promotes change management processes
  • Fulltime
Read More
Arrow Right

Senior Director - Warehouse Automation

This role leads a team of software, controls and business intelligence engineers...
Location
Location
Lithuania , Vilnius
Salary
Salary:
11109.92 - 15871.34 EUR / Month
cencora.com Logo
Cencora
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Training in fields such as project management, business administration, accounting, computer sciences, engineering or similar vocations obtained through completion of a four-year bachelor’s degree program (Master’s degree preferred)
  • A minimum of ten (10) years directly related and progressively responsible experience leading projects and teams, trouble-shooting, designing, building, testing and deploying software/system/hardware/equipment solutions.
  • Previous experience with Warehouse Material Handling and Automation Systems
  • Working experience with Manhattan warehouse management systems including Material Handling System interface development and troubleshooting
  • Demonstrated strong issue resolution, analytical and problem-solving skills, including debugging WMS, MHE, vendor code and messaging
  • Demonstrated strong software & PLC controls testing management in a highly automated material handling environment
  • Ability to write and review functional and technical specifications for automated material handling systems
  • Demonstrated ability to quickly resolve time-sensitive issues, including deriving short-term solutions and long-term solutions to meet the business needs for multiple business units on new and existing automated systems
  • Ability to multi-task several initiatives, production issues, etc. while meeting committed development delivery dates and managing others as required
  • Strong written and verbal communication skills
Job Responsibility
Job Responsibility
  • Leads and manages the team including performance management, coaching, and escalation of heightened systems issues
  • Assists and supports company with support of new and existing warehouse automation systems (including but not limited to conveyor, sortation, automated picking, automated packing, etc.)
  • Leads corporate and/or division MHE enhancement projects with evaluations, cost saving initiatives, estimates, budget tracking, purchase order management, designs, implementations plans, coding, messaging, MHE Vendor Support, testing, training, documentation, delivery / deployment for project software/systems/hardware/equipment and project close out
  • Supports local distribution operations and maintenance leadership teams with superior internal customer service by driving automation projects and support objectives including timely execution, high-quality standards, on-budget implementation and effective performance management by collaborating with all project contributors and stakeholders
  • Identifies, evaluates, recommends and implements new software or tools to enable higher utilization and efficiency of the automated material handling systems
  • Acts as enterprise leader in the search, identification, justification, design, implementation and execution of new warehouse automation solutions that will provide tangible operational benefit
  • Monitors and manages end of life for MHE network, software and controls equipment and systems
  • Establishes, documents, communicates and deploys MHE solution providers technical configuration standards for project software, systems and hardware
  • Has key MHE system contact responsibilities with IT, warehouse systems team, maintenance leadership, division personnel, project teams and vendor accounts
  • Leads and promotes change management processes
What we offer
What we offer
  • competitive annual bonus
  • life insurance from Day 1
  • best-in-class health insurance package
  • up to 6 fully paid benefit days a year
  • referral bonus scheme
  • boundless learning opportunities
  • global Employee Assistance Program
  • wonderful office location in Quadrum
  • fresh snacks at all times
  • Fulltime
Read More
Arrow Right

Senior Web Developer

We are looking for a Senior Web Developer to join our Marketing team who thrives...
Location
Location
United States , Atlanta
Salary
Salary:
140000.00 - 160000.00 USD / Year
jfrog.com Logo
JFrog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science plus 8+ years of experience in a Full Stack or Web Engineering role with a proven track record in complex web migrations
  • Expert-level proficiency in coding responsive tech stacks like React, Next.js, and deployment workflows on Vercel
  • Additional tool experience with HTML 5, CSS 3, JS, PHP, or similar framework
  • Experience Coding for various other applications (social media, email marketing, CRM, etc.)
  • Deep professional experience with WordPress, including WordPress administration and security, and Headless CMS platforms, specifically Contentful
  • Experience with common a/b testing tools such as VWO and Optimizely
  • Integration experience with marketing operations tools like Marketo
  • Familiarity working in common tools like Git
  • Managing and configuring complex systems like redirect chains through tools such as Nginx
  • Strong understanding of how modern frontend frameworks impact SEO/AEO and technical site health
Job Responsibility
Job Responsibility
  • Lead complex website migrations and platform transitions, specifically from legacy systems like WordPress to modern Headless CMS environments like Contentful, ensuring zero loss in site integrity or performance
  • Architect and build reusable UI components and interactive web experiences using React and Next.js, deployed via Vercel/Netlify
  • Manage and optimize our CMS ecosystem, maintaining our WordPress instances while expanding our Contentful/Sanity implementation to support a modular, content-first strategy
  • Identify and resolve technical bottlenecks, optimizing site architecture, Core Web Vitals, and server-side rendering to enhance crawlability and user experience
  • Partner with SEO & AEO specialists and content creators to translate brand requirements and search intent into high-quality, keyword-rich digital products
  • Use analytical rigor to interpret site performance data and translate technical metrics into strategic recommendations for the broader marketing and web strategy teams
What we offer
What we offer
  • Equity package of restricted stock units (RSU)
  • Eligibility to participate in our Employee Stock Purchase Plan
  • Comprehensive benefits including medical, dental, vision, retirement, wellness and much more
  • Fulltime
Read More
Arrow Right

Associate Engineering Manager

We build Shopify-based technology solutions for DTC eCommerce brands, including ...
Location
Location
India , Noida
Salary
Salary:
Not provided
Seventh Triangle
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 - 11 years of experience leading an 8+ member engineering team, including senior developers and tech leads, with delivery responsibility
  • Delivery fundamentals, including estimation, sprint planning, dependency tracking, and stakeholder updates
  • Clear stakeholder communication, including expectation setting and progress reporting
  • Strong engineering practices: Git workflows, code reviews, and high-quality PR hygiene
  • Strong eCommerce engineering experience with at least one platform (Shopify, Adobe Commerce, Big Commerce, Salesforce Commerce Cloud, or similar)
  • Strong front-end skills: JavaScript, HTML, CSS, responsive UI development, and debugging
  • Performance optimization experience, including Core Web Vitals, Lighthouse, image strategy, and critical CSS
  • Good understanding of design tools such as Figma or XD, and the ability to convert designs into clear, actionable technical tasks
Job Responsibility
Job Responsibility
  • Own day-to-day delivery, including project planning, task breakdown, and on-time releases
  • Communicate clearly with stakeholders and manage change to enable predictable delivery, including estimates, timelines, and progress reporting
  • Partner with the project management team and the client to translate requirements into clear technical work items and acceptance criteria
  • Plan team capacity, identify resourcing needs, delegate effectively, and unblock the team
  • Proactively identify and manage risks, including scope creep, dependencies, technical debt, and performance bottlenecks
  • Establish and uphold engineering standards, including Git workflows, PR practices, branching strategy, release checklists, documentation, and post-mortems
  • Track and improve delivery and quality metrics, including PR throughput, self-testing, defect rates, and bug-fix ratios
  • Coordinate with QA to improve test coverage, release stability, and incident follow-ups
  • Provide technical leadership across storefront UI (HTML/CSS/JS) and Shopify theme (Liquid) integrations
  • Optimize performance, including Core Web Vitals, Lighthouse, image strategy, and critical CSS
  • Fulltime
Read More
Arrow Right