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Senior Manager, CSS Enablement

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Atlassian

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

121500.00 - 190350.00 USD / Year
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Job Description:

We are seeking a strategic and results-oriented Senior Manager, CSS Enablement to lead a Customer Support & Success (CSS) Enablement team of 6-8 FTEs and contractors. This leader will be responsible for shaping the enablement strategy that equips CSS teams with the tools, knowledge, and frameworks to deliver exceptional customer experiences at scale.

Job Responsibility:

  • Lead and develop a team of CSS Enablement Partners, providing coaching, mentorship, and career development while driving alignment to team and organizational goals
  • Define and execute the global CSS Enablement strategy, ensuring programs address key capability gaps, improve operational efficiency, and support evolving business priorities
  • Establish success metrics and reporting to measure the impact and ROI of enablement programs, leveraging data to inform continuous improvement
  • Foster alignment and collaboration across business groups to reduce silos and drive a cohesive approach to customer support enablement
  • Represent CSS Enablement in cross-functional forums, influencing priorities and ensuring the voice of CSS is reflected in global programs
  • Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messaging for executive leadership updates

Requirements:

  • Minimum 10+ years of experience in customer support, learning & development or training enablement
  • Minimum 6+ years as a people manager
  • Strong strategic thinking skills with the ability to connect day-to-day enablement work to larger organizational goals
  • Proven success leading high-impact, cross-functional enablement or learning programs with measurable business outcomes
  • Demonstrated experience building and scaling global enablement programs that drive adoption, engagement, and performance
  • Data-driven approach with the ability to analyze performance metrics and translate insights into action for the team
  • Comfortable operating in ambiguous, fast-changing environments, balancing strategy with hands-on execution
What we offer:
  • health and wellbeing resources
  • paid volunteer days

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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