Senior Manager, Creative Service, APAC Job at Randstad (Shanghai)

Sales manager

Location

Salary:

Not provided

Flexisales Marketing Pvt. Ltd.

Expiration Date

Until further notice

Requirements

Degree in marketing, business administration, or similar
Extensive sales experience
Intuitive and insightful, particularly regarding human behavior
Ability to generate revenue by identifying pain points and suggesting suitable products or services
Professional yet affable disposition
Neat, well-groomed appearance
Great networking skills
Excellent written and verbal communication
Resourceful, with outstanding research skills
Emboldened by challenges

Job Responsibility

Lead Generation, Pipeline Building, and Client Relationship Management, setting up ODC Service, Account Management, and Client Servicing International Sales/ New Business development/ marketing Aptitude
Work extensively on New Business Acquisition and Development
Responsible for Business Development activities in US Australia, Middle East, APAC Region, and Europe markets
Bringing in Requirement for Technical discussion and Analysis on various topics of sales
Engaging and interacting with ' C ' Level CEO, CIO, CTO, or ' V or D ' level
Closing new business deals by coordinating requirements
negotiating on contracts and proposals
Cross selling and up selling different products and enhance existing relationships skillfully
Arrange and participate in internal and external client debriefs
Driving internal process for international functions, such as association events and conferences, and provide feedback and information on market and creative trends

Manager, Customer Support

We're looking for an experienced Customer Support Manager to scale our global su...

Location

Australia , Sydney

Salary:

Not provided

Heidi

Expiration Date

Until further notice

Requirements

4+ years experience working as a manager in a customer support/technical support service capacity
Experience hiring, onboarding and managing senior support roles, such as enterprise specialists or support engineers
Proven success handling complex troubleshooting, escalations, and high-impact customer situations
Experience working cross-functionally with Sales, Customer Success, Product and Engineering teams
A customer-first mindset, with a focus on trust, clarity, and care
Strong people-leadership skills, with the ability to coach experienced ICs and build high-performing teams
Sound judgment and calm decision-making in ambiguous, high-pressure situations
Strong analytical skills, with the ability to translate data and patterns into action
Clear, structured communicator who can work effectively with technical and non-technical stakeholders and the ability to motivate and inspire is a must
Comfortable operating at multiple levels - from detailed operational execution to broader planning and coordination

Job Responsibility

Hire, lead, coach, and develop Enterprise Customer Support Specialists and Customer Support Engineers
Support senior ICs in handling complex investigations, high-risk clinical scenarios, and technically challenging cases
Provide regular 1:1s, feedback, and development support
Assess agent performance against expectations and competencies
Own recruitment and onboarding of Enterprise Customer Support Specialists and Support Engineers
Act as a senior escalation point for complex, sensitive, or high-impact customer issues
Own day to day L2 operational health for your region
Track and interpret key business metrics (e.g. CSAT, response times, resolution rates)
Use data to identify opportunities and drive improvements
Identify risks early and work with cross-functional partners to mitigate issues

What we offer

Additional paid day off for your birthday and wellness days
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career

Fulltime

Japan Operations Client Services - AVP

Barclays Banking Operations. Put yourself at the heart of the Barclays. A career...

Location

Japan , Tokyo

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Acts as the primary operational point of contact for priority “white glove” clients across Japan and APAC, owning client-facing escalation handling and proactively keeping sales and clients informed on service updates and remediation plans
it also drives disciplined incident ownership by ensuring client issues are logged, monitored, and coordinated across internal teams, with clear root-cause analysis, remediation planning, and transparent progress updates, while supporting formal client/service governance through regular monthly service meeting and broker/client experience review updates and ensuring alignment to complaints and risk-escalation requirements.
To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.
Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
Collaboration with teams across the bank to align and integrate operational processes.
Identification of areas for improvement and providing recommendations in operational processes.
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice in banking operations.
Participation in projects and initiatives to improve operational efficiency and effectiveness.

Job Responsibility

Acts as the primary operational point of contact for priority “white glove” clients across Japan and APAC, owning client-facing escalation handling and proactively keeping sales and clients informed on service updates and remediation plans
it also drives disciplined incident ownership by ensuring client issues are logged, monitored, and coordinated across internal teams, with clear root-cause analysis, remediation planning, and transparent progress updates, while supporting formal client/service governance through regular monthly service meeting and broker/client experience review updates and ensuring alignment to complaints and risk-escalation requirements.
To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.
Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
Collaboration with teams across the bank to align and integrate operational processes.
Identification of areas for improvement and providing recommendations in operational processes.
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice in banking operations.
Participation in projects and initiatives to improve operational efficiency and effectiveness.

What we offer

Health and wellness
Gain access to wellness rooms, gyms and mental health support.
A place where you can belong
Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.
Collaborative Areas
Modern spaces designed for teamwork and brainstorming.
More than work
There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.
Be you. Be valued. Belong.
We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

Customer Support and Success Associate APAC

The APAC User Operations team serves as the frontline for delivering Perplexity ...

Location

Japan , Tokyo

Salary:

Not provided

Perplexity

Expiration Date

Until further notice

Requirements

Fluency in English and Japanese is a must
Technical writing proficiency in Japanese
Proficiency in Python/NodeJS and SQL
Experience working with DB Warehouses (e.g. Snowflake), Logging and monitoring platforms (e.g. Datadog) and BI tools (e.g. Omni)
3+ years of experience in customer-support, ideally for a SaaS product, providing timely and accurate support to the end users
3+ years of experience in customer-facing roles with proven ability to engage with customers at both project and senior management levels
Strong customer orientation with focus on quality and ability to interact with Software Engineers and business decision-makers
Proven record of successful account management with creative problem-solving skills in a fast-paced environment

Job Responsibility

Architect Tokyo-based support operations covering JST time zone (9 AM - 6 PM) with 8-hour shift rotations
Implement comprehensive QA protocols and performance metrics that align with both global standards and regional expectations
Operational performance of services and support, meeting experience, revenue, budget and performance targets
Localize 15+ knowledge base articles, maintaining terminology consistency with product UI localization efforts
Drive innovation through experimentation with a design thinking approach to improve support efficiency and effectiveness
Anticipate customer issues, orchestrate timely resolutions, and act as an escalation point for complex problems
Define and drive a targeted, goal-based engagement plan that aligns with customers' objectives
Collaborate with sales teams to ensure customer insights are translated into actionable growth strategies
Understand and optimize for the unique customer service expectations across different APAC markets
Generate customer insights by understanding both competitive landscape and end-to-end customer journey, including goals, behaviors, and pain points

Fulltime

Head of Marketing - Private Bank

Join Marketing at Barclays to create integrated marketing strategies for Barclay...

Location

Singapore , Singapore

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Development and implementation of marketing strategies and delivery that aligns with the banks business objectives and are informed by market research, customer needs and competitive landscape.
Collaboration with product development, sales, and other departments to align marketing efforts with overall business objectives, to achieve specific, well defined outcomes, as needed.
Development of compelling and targeted content for various marketing channels, including print, media and related collateral, if needed.
Analysis of data to make informed decisions and optimize marketing strategies, use of data analytics tools to measure and report on the performance of marketing campaigns.
Management of the marketing budget, allocating resources to maximise ROI.
Defines marketing vision, sets goals, clarifies objectives and works across organisations to achieve specific, well defined outcomes.
To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies
manage and maintain policies/ processes
deliver continuous improvements and escalate breaches of policies/procedures.
If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.

Job Responsibility

Setting and executing the marketing strategy for the Singapore Private Bank across APAC.
Long- and short-term planning.
Fostering collaboration across the Private Bank and Barclays Group.
Creating a positive, creative team culture.
Developing marketing strategies to accelerate revenue growth.
Leveraging insights to optimize campaigns.
Deepening client relationships.
Managing budgets and governance.
Producing compelling executive-level materials.
Strong stakeholder management, decision-making, and problem-solving skills to transform marketing from a local, event-based function into a strategic, commercial partner.

What we offer

Hybrid working
Structured approach to hybrid working with fixed, ‘anchor’, onsite days
Supportive and inclusive culture and environment
Commitment to flexible working arrangements
Encouragement to embrace mobility and explore every part of our operations as you build your career
Office designed to optimise the well-being of our colleagues
Integrated live-work-play development, with shops, restaurants, gyms and an alfresco dining area

Fulltime

Revenue Insights Manager

As a Revenue Insights Manager, APAC at Fivetran, you will play a pivotal role in...

Location

Australia , Sydney

Salary:

Not provided

Fivetran

Expiration Date

Until further notice

Requirements

5+ years of experience in sales/revenue operations/strategy at a B2B SaaS company
2+ years supporting Enterprise Sales in APAC
Experience at a consumption based company is a plus
Business acumen (how KPIs and health metrics interact, how to influence them) and data literacy (comfortable pulling data and building models to derive insights)
Comfortable with A/B testing and measuring the success of experiments
You think like an entrepreneur, demonstrate incredible ownership/initiative, and have a track record of making data-driven decisions and leading multiple concurrent cross-functional initiatives from inception to successful and timely completion
Strategic mindset and problem-solving skills
ability to structure ambiguous problems and balance creativity and practicality when solutioning
You gain the trust of key stakeholders by actively listening and seeking to understand their views and needs. Consistently demonstrates respect and appreciation for others by empathizing, valuing their time and contributions, being available and responsive to their needs. Equally comfortable interacting with all levels within the organization, particularly Commercial, Enterprise, and Product Senior Leaders
You have experience with the levers of sales/customer success/alliances/marketing operations and with systems/tools including Salesforce, and Looker/Tableau

Job Responsibility

Serve as the business and thought partner to the Managing Director of APAC to design and execute on the GTM strategy, adjusting course as needed in service of hitting our targets consistently and efficiently
Proactively identify business challenges and opportunities through data analysis, stakeholder interviews and process reviews, and devise practical, creative solutions to address them
Roll up your sleeves to execute those solutions and measure the impact
Lead regional funnel and forecast calls to ensure accountability and identify trends and any gaps in our GTM motion. Work cross-functionally to make our successes the norm and to close any gaps
Communicate and partner collaboratively with all levels within the organization to help drive revenue operations initiatives
Prioritize multiple high visibility/impact initiatives across multiple stakeholders to ensure we are meeting/exceeding our objectives
Partner with Analytics, Revenue Operations, GTM Enablement, Legal, Product, and Finance leaders to ensure the APAC business has the resources needed to hit their revenue targets

What we offer

100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

Monetization Policy Manager

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologie...

Location

United States , New York

Salary:

190000.00 - 207900.00 USD / Year

Vice President, Global Customer Service Operations

The VP, Global Customer Service Operations will be responsible for leading the c...

Location

United States , Detroit

Salary:

225000.00 - 250000.00 USD / Year

StockX

Expiration Date

Until further notice

Requirements

10+ years leading Customer Service operations with preferred e-commerce experience
5+ years of global leadership experience, focused in North America, EMEA and APAC
Customer and Employee Centric leadership and experience with proven results
Strong background in multi-channel Contact Center / BPO operations. Proven experience in scaled leadership roles
Strategic and organizational skills with a clear understanding of the wider issues impacting the relevant markets
Proven Management experience at a senior, strategic level role
Established track record of exceeding targets, KPIs, SLAs
Exceptional Coach that demonstrates the ability to develop, motivate, and communicate with others at all levels
Influential relationship skills at all levels and able to use these relationships to deliver service improvements
Excellent interpersonal skills, including written and verbal communication, and the ability to build trust and consensus amongst a team

Job Responsibility

Strategically and tactically lead and develop the Global CS team to enhance performance in 3 key areas: Employee, Customer, and Efficiencies/Cost
Deliver world-class results across multiple locations from both in-house teams and outsourced partners
Enabling teams to be successful by being committed to coaching and development, encouraging and recognizing others, and facilitating brilliant outcomes
all designed to create a world-class engaged team
Drive performance management and People Experience initiatives, including goal setting, performance reviews, succession planning, compliance, and top performer retention
Create, improve and drive a culture and processes which achieve business goals and objectives
Work effectively with all stakeholders, both internal and external to CS, to negotiate and influence customer improvements
Embrace AI and Technology to improve customer experience, teammate experiences, and efficiencies
Responsible for growing the team as the business grows and thinking outside of headcount for smarter ways to deliver an outstanding, digital first, customer service experience as we scale up
A critical member of the Global Customer Service team, collaborating with global colleagues to deliver better together and leveraging CS support teams primarily located in the US

What we offer

opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses

Fulltime

Senior Manager, Creative Service, APAC

Randstad

Location:
China , Shanghai

Category:
-

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

Expiration:
April 15, 2026

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