CrawlJobs Logo
Amex Logo Amex · Finance

Senior Manager - Control Management

United States, New York 103750.00 - 174750.00 USD / Year · Job Posted February 13, 2026
Apply Position
Job Link Share

Job Description

The objective of the Credit & Fraud Risk Control Management Process Risk Reduction team is to directly engage in the continual improvement of business processes to mitigate operational risks and steps in when noteworthy issues or events occur, and subsequently deploy resources to remediate at scale. Credit & Fraud Risk is looking for a Manager of Process Risk focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Job Responsibility

  • Manage the implementation of a comprehensive process risk reduction strategy
  • Facilitate alignment of risk reduction initiatives with the organization's overall risk management framework and business objectives
  • Provide insights on process risk issues and mitigation strategies
  • Support identification and prioritization areas within BU processes that require risk reduction measures (e.g., assist in coordinating across First Line of Defense (1LoD) risk identification team)
  • Execute on process risk reduction, leveraging enterprise support as needed to ensure timely resolution of vertical and horizontal (i.e., within BU or across processes that extend beyond the BU) issues that are of highest priority and/or most significant impact to the enterprise
  • Assist in conducting independent root cause analyses focused on identifying underlying process vulnerabilities to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses, based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement
  • Support BU with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations
  • Document control design effectiveness and help address thematic control gaps across processes/products
  • Provide independent support for resolution of high-risk issues, and conduct independent testing of issues to ensure complete & effective resolution
  • Monitor and track the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite
  • Document learnings from improving controls to elevate the process risk reduction capabilities within the BU and across the enterprise
  • Foster a culture of risk awareness and ongoing improvement within the team and the broader organization
  • Support sharing insights, better practices, themes, etc. across the enterprise

Requirements

  • 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
  • Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
  • Strong project management, communication, and interpersonal skills
  • Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

Nice to have

  • Bachelor's Degree in Finance, Business, Risk Mgmt., or related field
  • advanced degrees (e.g., MBA, MSc) or certifications are advantageous
  • Experience in at least one of the following: Identifying and prioritizing areas that require risk reduction measures
  • Executing on process risk reduction to ensure timely resolution of issues that are of highest priority and/or most significant impact
  • Conducting root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks (ORs), with a focus on the most common or high-risk issues and/or Operational Risk Events (OREs), based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement
  • Providing support for resolution of high-risk issues, and conducting independent testing of issues to ensure complete & effective resolution
  • Monitoring and tracking the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite
  • Ability to handle large datasets using SAS, SQL, R, Python or another similar programming language
  • Experience in financial services industry

What we offer

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Amex - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Manager - Control Management

8 matching positions

Senior Product Manager - Hybrid Control Plane for Observability & Management

We're not just building better tech. We're rewriting how data moves and what the...
Location
Location
India
Salary
Salary:
Not provided
confluent.io Logo
Confluent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have deep experience with enterprise observability, monitoring, and operations tooling — familiarity with platforms like Grafana, Datadog, Dynatrace, Prometheus, or similar
  • Understand enterprise platform management — deployment lifecycle, configuration management, health monitoring, alerting, and governance
  • Demonstrate strong UX sensibility for enterprise operations interfaces (dashboards, CLIs, APIs)
  • Have experience with distributed systems and the operational challenges they present
  • Be comfortable navigating complex enterprise software ecosystems — understanding how on-prem, private cloud, and hybrid architectures differ from pure SaaS
  • Have 5–8+ years of product management experience, with meaningful time in infrastructure, platform, or observability domains
  • Demonstrate exceptional written and verbal communication skills — at Confluent, we rely heavily on documents to explain the vision and facilitate concrete communication
  • Show ability to drive business outcomes through product decisions
Job Responsibility
Job Responsibility
  • Define and execute the product strategy and roadmap, driving adoption and customer success
  • Lead the evolution of USM as the modern, cloud-native management and observability surface for Confluent Platform and Confluent Private Cloud
  • Drive the Control Center roadmap, balancing maintenance of the existing product with the strategic migration path toward USM
  • Own the observability story for self-managed Confluent — including metrics integration with third-party monitoring systems (e.g., Dynatrace, Datadog, Prometheus)
  • Collaborate closely with engineering, design, field, and support teams to deliver capabilities that reduce operational burden for customers
  • Measure and report on product adoption, customer satisfaction, and business impact
  • Partner with GTM teams to enable field communication, customer onboarding, and competitive positioning
What we offer
What we offer
  • Remote-First Work
  • Robust Insurance Benefits
  • Flexible Time Away
  • The Best Teammates
  • Experience Ambassadors
  • Open and Honest Culture
  • Well-Being and Growth
  • Fulltime
Read More
Arrow Right

Valuation Control Senior Manager - Vice President

The Valuation Control Group (VCG) is an independent team of subject matter exper...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Finance, Economics, Quantitative Finance, Mathematics, or a closely related quantitative discipline
  • 8-10 years' professional experience in Finance (preferably in Valuations, Product Control, Risk, Financial Control, or similar functions)
  • Exceptional analytical, critical thinking, and problem-solving abilities
  • Strong understanding of current global accounting and regulatory developments pertaining to valuation of financial instruments
  • In-depth knowledge of a broad range of financial instruments, market dynamics, and valuation methodologies
  • Excellent written and verbal communication skills
  • Strong computer literacy with special regards to Microsoft Excel
Job Responsibility
Job Responsibility
  • Perform valuation control related core production: Independent Price Verification (IPV), Valuation Adjustments, Fair Value Levelling
  • Take full ownership of identified valuation discrepancies, conducting thorough investigations into root causes, collaborating with relevant teams for timely resolution, and clearly communicating findings to management
  • Drive the development, enhancement, and documentation of valuation control policies, procedures, and methodologies with particular attention to the design of controls, incorporating evolving industry best practices and regulatory requirements
  • Ensure timely remediation of regulatory matters requiring attention, audit findings and reporting demands associated with the area of responsibility
  • Represent VCG in various cross-functional initiatives, working groups, and discussions with internal and external auditors or regulatory bodies
  • Actively contribute to strategic projects aimed at strengthening the firm's valuation control framework and improving operational efficiency
  • People management dependent on the scope of the position
What we offer
What we offer
  • A platform to work on a wide range of projects leveraging product & valuation knowledge along with data tools including KNIME, Power BI, Tableau and Python
  • Flexible work arrangements in an organization that acknowledges work-life balance
  • Career management and mentoring by senior colleagues and leaders
  • Inclusive and friendly corporate culture where gender diversity and equality is widely recognized
  • A socially active team and communities with diverse networking opportunities
  • A supportive workplace for professionals returning to the office from childcare leave
  • Competitive compensation package
  • In-depth understanding of pricing and price verification approaches for various products
  • Opportunity to build strong process improvement capabilities
  • Managing a team in a multicultural banking environment (dependent on the level and scope of the position) and close interaction with other locations
  • Fulltime
Read More
Arrow Right

Tax Assurance & Risk Management Senior Manager

Our tax professionals draw on their comprehensive experience to deliver business...
Location
Location
United Kingdom , Birmingham; Leeds; Greater Manchester
Salary
Salary:
Not provided
bdo.co.uk Logo
BDO UK LLP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of TA&RM work (including such as tax strategy, SAO and CCO compliance, HMRC Business Risk Reviews, developing the tax control framework and tax operating model, advising on tax risk management e.g. tax risk registers.)
  • Strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level, and with strong tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues
  • Experience in end-to-end project delivery, who can lead projects with complexity to deliver quality advice
  • Keen interest in helping clients develop tax governance and developing bespoke scopes of work to meet our clients’ needs
  • Personal responsibility for own decisions and the actions of others
  • Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience
Job Responsibility
Job Responsibility
  • Act as a key point of contact within the firm for our clients, together with the senior team
  • Actively manage client portfolios, manage project delivery, coordinating junior resource and BDO tax specialists, to deliver exceptional client service
  • Owning client relationships with the senior team
  • Heavily involved in business development and innovation activities to support our business growth
What we offer
What we offer
  • Agile working
  • Health and wellness programmes
  • Pension plan
  • Private medical
  • Income protection plan
  • Holidays
  • Holiday benefit enables you to purchase up to 10 days of additional leave
  • Bike to work scheme
  • Fulltime
Read More
Arrow Right

Manager - Control Management

ICS Governance & Control sits within International Card Services (ICS) which com...
Location
Location
United Kingdom , London; Brighton
Salary
Salary:
Not provided
americanexpress.com Logo
Amex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
  • Strong project management, communication, and interpersonal skills
  • Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
  • Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
  • Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions
Job Responsibility
Job Responsibility
  • Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation
  • Support and develop Issues, Events & Remediation data reporting and analytics
  • Facilitate investigation and conduct root cause analysis to address repeated issue types
  • Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
  • Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
  • Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
  • Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
  • Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
  • Perform sample testing of issues to ensure resolution is complete and effective
  • Opine on specific control enhancements related to issues
What we offer
What we offer
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Read More
Arrow Right

Command and Control Senior Manager

The C3 Senior Manager is responsible for the day-to-day management and operation...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
cloudcarib.com Logo
Cloud Carib
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 to 10+ years of previous operations experience as a Senior Manager with direct experience in a Data Centre, Cloud Computing, Managed Services, or Hosting environment as associated to ITIL and ITSM practices
  • Bachelor’s degree in computer science or relevant area or accumulated on the job experience within the IT/Technology Services industry
  • Demonstrated leadership, communication, and technical writing skills
  • Advanced skills in a wide array of technologies to ensure operational expertise and technologies that are aligned to the Services offered by the company
  • Ability to budget, multi-task, prepare reports, and measure results
  • Must speak and write fluently in the English language
Job Responsibility
Job Responsibility
  • The Senior Manager leads the C3 (Command and Control Centre) Service Desk function and is accountable for process mapping between staff and controls in relation to Event Management, Incident Management, and Problem Resolution
  • The Senior Manager is accountable to guarantee both passive and active monitoring tools are in place and fully functional 24x7x365 to maintain 100% compliance for data capture for any change in any Configuration Item (CI) or Service under management
  • The Senior Manager is responsible to ensure that monitoring systems and practices are constantly tuned to guarantee Event management is focused on generating and detecting meaningful notifications about the status of the IT infrastructure and Services
  • The Senior Manager is responsible for generating daily, weekly, monthly, quarterly, and annual compliance reports that Event Management is functioning within a complaint state
  • where variations occur, clear documentation is present to show remediation timelines and plans for audit purpose
  • The Senior Manager is accountable and responsible for ensuring end-to-end compliance to established Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for all aspects of the service desk function
  • The Senior Manager is accountable for planning, management, and operations of all tools, processes, and people involved in the Incident Management process
  • The Senior Manager is responsible for coordinating all interfaces between Incident Management and other Service Management Processes
  • The Senior Manager is responsible for generating daily, weekly, monthly, quarterly, and annual compliance reports that Incident Management is achieving greater than the 90th percentile in efficiency, cost, and Client satisfaction
  • The Senior Manager is accountable and responsible for the end-to-end management, oversight, escalation (technical and management), and communications for all Major Incidents
  • Fulltime
Read More
Arrow Right

Business Risk and Control Senior Manager

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...
Location
Location
India , Pune; Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
  • Ability to identify, measure, and manage key risks and controls
  • Strong knowledge in the development and execution for controls
  • Proven experience in control related functions in the financial industry
  • Proven experience in implementing sustainable solutions and improving processes
  • Understanding of compliance laws, rules, regulations, and best practices
  • Understanding of Citi’s Policies, Standards, and Procedures
  • Strong analytical skills to evaluate complex risk and control activities and processes
  • Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
  • Strong problem-solving and decision-making skills
Job Responsibility
Job Responsibility
  • Accountable for managing and overseeing a team of employees
  • Manages, plans and conducts a broad range of deliverables for projects
  • Manages and executes strategic design and process improvement projects across the enterprise
  • Lead cross-functional projects, ensuring alignment between solutions and business objectives through effective communication
  • Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
  • Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
  • Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
  • Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
  • Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
  • Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
  • Fulltime
Read More
Arrow Right

Records Management Group Manager - Senior Vice President

The Records Management Group Manager is responsible for identifying and deliveri...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 14+ years of overall business management experience in a complex, financial organization, with experience in Records, Data and Information Governance highly preferred
  • A strong understanding of Record Keeping laws and regulations, industry best practices, is necessary in order to contribute to the commercial objectives of the business
  • Proven ability to act independently, work quickly and with careful attention to detail, juggle multiple priorities and thrive in a varied, fast-paced environment
  • Proven ability to communicate effectively, drive consensus, and influence relationships at all levels
  • Excellent organizational skills with ability to manage multiple projects simultaneously
  • Sound judgment and demonstrated leadership skills
  • Bachelor's/University degree, Master's degree preferred
Job Responsibility
Job Responsibility
  • Leads and directs a team of professionals, including management of people, to include performance evaluation, compensation, hiring, disciplinary actions/terminations and budget approval
  • Liaison for the Records Management Program to ensure identification, development, and/or adoption of risk-based strategies including retaining or disposal of records and information in compliance with policies, laws, rules and regulations across Regions, Businesses and/or Functions
  • Identifying and governing the adoption of Citi record keeping policies by third parties used by Functions, while maintaining a holistic view of records and information management issues impacting the Functions
  • Ensure all projects are adequately monitored to ensure timely completion & within allocated budgets
  • Develop and monitor relevant metrics to demonstrate the effectiveness of the Records Management Program
  • Development of tools, processes and controls to enable the efficient oversight of the Records Management Program
  • Driving initiatives to support and provide expert advice for operational activities such as regional strategies, divestitures, third parties with records, legal/ tax holds, archiving etc. in a timely and compliant manner
  • Lead development of metrics in simple, repeatable processes
  • Fulltime
Read More
Arrow Right

Records Management Senior Group Manager

The Records Management Sr. Group Manager is a Strategic Professional responsible...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of experience, including 10+ years' managerial experience in a complex, financial organization, with particular focus in the data space highly preferred
  • Experience in Records, Data and Information Governance space highly preferred
  • Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • able to drive consensus, and influence relationships at all levels
  • Collaborates effectively by building partnerships and working well with others to meet shared objectives
  • Ability to gain confidence and trust of others through honesty, integrity and authenticity
  • Strong negotiation, influencing and stakeholder management skills across a variety of stakeholders at different levels
  • Optimizes work processes by balancing effective / efficient processes with a focus on continuous improvement. Demonstrates ability to balance between understanding the big picture while paying close attention to detail
  • Organizational savvy
  • understands systems, management processes, knows where to go for information and how to interpret them.
Job Responsibility
Job Responsibility
  • Full management responsibility of a team or multiple teams, including management of people, to include performance evaluation, compensation, hiring, disciplinary actions/terminations and budget approval
  • Drive and execute the Global Records Management Office strategy, particularly in the areas of identification, inventory, and lifecycle management of records
  • Develop and maintain strong partnerships and strategic relationships with internal and external audit groups, Business and Operational leadership, Global stakeholders, Regional/Global Technology, Legal and Archiving teams
  • Establish oversight of the Records Management Standards, and/or coordinate with regional and local teams to facilitate management responses during review cycles to ensure adherence to Records Management Standards enterprise wide
  • Establish and implement process and procedures for governing and adopting Citi record keeping policies, in compliance with all relevant regulations and respective business needs
  • Provide expert advice for Operational activities such as regional strategies, divestitures, third parties with records, legal/ tax holds, archiving etc
  • Develop and monitor relevant metrics to demonstrate the effectiveness and adherence of the Records Management Program. Perform reviews on business units
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
  • Drive compliance with applicable laws, rules and regulations pertaining to Records Management by adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Effectively supervise the activity of others and create accountability with those who fail to maintain these standards
  • Fulltime
Read More
Arrow Right