Senior Manager, Content Creation and Management

The Senior Manager, Content Creation and Management, supports day-to-day execution of the Change Management and Communications workstream for the Business Transformation Office’s (BTO) portfolio of projects. This role is a hands-on contributor responsible for creating and publishing content, executing communications through Salesforce Marketing Cloud, maintaining communications tools and governance standards and coordinating editorial workflows that help operations audiences receive clear, accurate and timely information. The Senior Manager develops email and digital content for the BTO’s Salesforce Marketing Cloud and web products, maintains and creates distribution lists in Salesforce Marketing Cloud, administers user roles in the communications portal and monitors and responds to ticket inquiries related to communications tools, access and publishing support. This role partners closely with internal stakeholders across disciplines, including Deployment and Learning, to ensure communications are consistent, on brand and delivered on schedule. This position will regularly interact with senior leaders across the organization and will liaise frequently with key stakeholders.