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Senior Manager - Consumer Retail Business Consulting

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NTT DATA

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Location:
United Kingdom , London

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

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Job Description:

The Senior Business Consulting Manager will lead consulting engagements focused on Contact Centre change and transformation. This role involves managing client relationships, developing change management strategies, and mentoring junior consultants. The ideal candidate will have 7-10 years of experience in management consulting, with a strong focus on business development and change management methodologies.

Job Responsibility:

  • Lead and manage multiple consulting engagements, ensuring the delivery of high-quality services to clients
  • Build and maintain strong relationships with key client stakeholders, understanding their needs and providing tailored solutions
  • Develop and implement change management strategies to support clients through organizational transformations
  • Mentor and develop junior consultants, fostering a collaborative and high-performance team environment
  • Identify and pursue new business opportunities, contributing to the growth of the practice
  • Contribute to the development of thought leadership and best practices in change and transformation

Requirements:

  • Minimum of 7-10 years of experience in management consulting or similar
  • Focus on Consumer Retail change and transformation, including TOM creation/development and business growth success
  • Innovative and entrepreneurial
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Proven ability to manage multiple projects and meet deadlines
  • In-depth knowledge of change management methodologies and tools
  • Ability to work effectively in a fast-paced and dynamic environment
  • Demonstrated ability to lead and inspire teams
  • Ability to think strategically and provide innovative solutions
  • Strong client service orientation with a commitment to delivering value
  • Flexibility to adapt to changing client needs and environments
  • Ability to work collaboratively with clients and team members
What we offer:
  • Tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options

Additional Information:

Job Posted:
February 14, 2026

Work Type:
Hybrid work
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