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Vodafone Logo Vodafone · IT - Administration

Senior Manager Consumer Fixed Products

Congo, the Democratic Republic of the, Kinshasa · Job Posted February 21, 2026
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Job Description

The Senior Manager Fixed & Home Segment leads the strategy, development, and commercial execution of Vodacom Congo’s fixed broadband and home connectivity offerings, including Fibre-to-the-Home (FTTH), Fixed Wireless Access (FWA), and router solutions. Reporting to the Head of Products & Segments, this role ensures robust portfolio management, pricing strategy, promotional excellence, and cross-functional alignment to drive subscriber growth, revenue, and customer satisfaction across residential and SOHO markets.

Job Responsibility

  • Define and execute the FTTH and FWA product roadmap, including tiered service packages (Basic, Standard, Premium) and value-added bundles
  • Develop multi-year growth plans aligned with network expansion targets, ensuring geographical coverage
  • Lead lifecycle management: new product launches, performance reviews, portfolio rationalization, and end-of-life decisions
  • Formulate pricing frameworks based on cost-to-serve, competitive benchmarks, and customer willingness-to-pay, ensuring margin optimization
  • Design promotional strategies (e.g., installation incentives, bundled device offers, loyalty rewards) in collaboration with Marketing and Loyalty teams
  • Oversee commercial negotiations with equipment suppliers, installation partners, and value-added service providers (e.g., streaming, security solutions)
  • Establish and track KPIs: subscriber net additions, ARPU, churn, installation lead times, average throughput, and NPS
  • Drive use of analytics platforms to segment the customer base, identify upsell opportunities, and forecast demand
  • Prepare and present monthly and quarterly business reviews, highlighting performance trends, risks, and opportunities
  • Partner with Network Planning & Engineering to align product offerings with infrastructure capabilities, rollout schedules, and SLA requirements
  • Collaborate with Sales & Distribution to ensure effective training, merchandising, and go-to-market readiness for home connectivity solutions
  • Work with Customer Operations to streamline installation processes, set-up support, and escalations management for premium customers
  • Engage with Finance & Revenue Assurance for P&L ownership, ROI analysis, and cost control measures
  • Liaise with Regulatory & Legal to ensure compliance with licensing, regional service obligations, and consumer protection regulations

Requirements

  • Bachelor’s degree in business administration, Telecommunications, Engineering, or related field
  • master’s preferred
  • Strong proficiency in strategic planning, financial modelling, and data analytics (Excel, BI tools)
  • In-depth knowledge of fixed broadband technologies (FTTH, FWA), home networking, and customer experience management
  • 8+ years in product management or commercial roles within telecom or technology sectors, with at least 3 years in fixed broadband
  • Demonstrated track record in managing fixed service portfolios, driving subscriber growth, and achieving financial targets
  • Experience leading cross-functional teams and managing key stakeholder relationships
  • Strategic thinker with strong commercial acumen and customer focus
  • Influential leader capable of driving alignment and motivating diverse teams
  • Excellent communication and negotiation skills
  • Resilient, adaptable, and results-driven in a fast-paced environment
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