Senior Manager, Congress Operations

• Operationalize and execute the integrated Logistics & OL Engagement Scheduling operating model across global congresses
• Ensure adherence to standardized governance frameworks, policies, workflows, and execution standards across US and OUS teams
• Align congress execution with brand objectives and priorities while maintaining a compliance-first approach
• Execute against defined long-range capability roadmap (technology enablement, vendor strategy, resource scaling) and provide input for continuous improvement
• Provide execution insights and recommendations to inform prioritization and planning decisions
• Provide executive-level oversight for Tier 1 congresses and selected Tier 2 programs across regions and therapeutic areas
• Ensure seamless integration of logistics execution (housing, sourcing, contracting, onsite management) and OL engagement scheduling operations
• Oversee global timelines, workflow standards, and readiness planning across agencies and internal stakeholders
• Serve as primary escalation point for high-impact operational, financial, or compliance issues
• Directly manage and develop a team responsible for Congress Logistics and OL scheduling execution
• Set team priorities, allocate resources across Tier 1 and Tier 2 congress portfolio, and ensure balanced workload distribution
• Provide performance coaching, development planning, and succession readiness
• Foster a culture of accountability, collaboration, innovation, and operational excellence
• Own onboarding and training of Global Congress team members on Logistics and OL engagement processes, standards, systems, and ways of working to ensure consistent, compliant execution across regions
• Own consolidated global congress logistics and OL engagement budgets across portfolio
• Lead large-scale budgeting, forecasting, and financial reconciliation efforts
• Execute vendor strategy including contract negotiation, performance management, SLA governance, and cost optimization
• Analyze financial and operational data to identify efficiency opportunities and improve ROI
• Partner with Finance and Procurement to ensure financial transparency, forecasting accuracy, and adherence to enterprise systems
• Ensure adherence to enterprise standards for OL engagement scheduling, meeting room allocation, and engagement flow strategy
• Ensure consistent execution, documentation, and data integrity across therapeutic areas
• Monitor OL engagement metrics, utilization trends, and funding alignment
• Integrate OL scheduling strategy into broader congress logistics planning to optimize experience and efficiency
• Ensure adherence to SOPs, playbooks, and governance structures supporting global congress operations
• Ensure adherence to internal policies, industry regulations, transparency reporting requirements, and audit readiness
• Proactively identify financial, operational, and compliance risks (e.g., attrition, cancellation exposure, scheduling conflicts) and implement mitigation strategies
• Lead inspection readiness and continuous improvement initiatives
• Oversee collection and analysis of congress performance metrics (attendance, OL engagement, spend, utilization, ROI)
• Develop executive dashboards and portfolio-level summaries for senior leadership
• Present quarterly performance insights and risk assessments
• Provide data-driven insights to support strategic investment decisions and operating model improvements

Doctorate degree & 2 years of congress management experience OR Master's degree & 4 years of congress management experience OR Bachelor's degree & 6 years of congress management experience OR Associate's degree & 10 years of congress management experience OR High school diploma/GED & 12 years of congress management experience

• 8–12 years of experience in pharmaceutical or biotech congress operations
• Demonstrated leadership of global or multi-region congress portfolios
• Experience supporting both Commercial and Medical congress execution
• Deep knowledge of compliance standards for commercial-supported congresses
• Advanced financial acumen, including large-scale forecasting and ROI analysis
• Experience executing within scalable operating models and driving continuous improvement
• Strong executive communication and influence skills
• Advanced proficiency in congress management technologies (SAP, Workday, Cvent, CRM platforms, analytics tools)

• Health and welfare plans for staff and eligible dependents
• Financial plans with opportunities to save towards retirement or other goals
• Work/life balance
• Career development opportunities
• Retirement and Savings Plan with generous company contributions
• Group medical, dental and vision coverage
• Life and disability insurance
• Flexible spending accounts
• Discretionary annual bonus program
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible