Senior Manager, Communications and Change Management Job at Marriott Bonvoy (Bethesda, MD)

FLEX Senior Manager, Change Management and Communications

The Senior Manager, Change Management and Communications will be responsible for...

Location

United States , Bethesda

Salary:

53.07 - 71.73 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

5-7+ years’ of relevant professional experience (change management, stakeholder engagement, communications or deployment strongly preferred)
4-year degree from an accredited university in Communications or related major
Experience translating complex topics, concepts, business strategies and data into clear, concise and compelling communications
Possess exceptional written and oral communication skills
Experience developing associate-facing communications or demonstrated ability to adapt, develop and deliver upon communication needs
Strong personal leadership, organizational, relationship-building and negotiation skills
Self-starter with confidence, enthusiasm and strong customer service orientation
Ability to be detailed oriented, while maintaining alignment with broader organization objectives
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Ability to juggle multiple projects and many stakeholders

Job Responsibility

Assist with communications content creation, review + approval and distribution processes
Manage the drafting and review of communications for various stakeholder and audience groups, including General Manager and hotel associate communications, webinar decks, job aids and other creative assets
Continually monitor and improve the effectiveness (e.g., distribution, content management, readability) of communications
Support the Senior Director, Change Management and Communications, to ensure critical items and/or issues are communicated to impacted hotels effectively
Assist with the change readiness survey analysis, identifying key themes and insights and synthesizing findings to inform change communications
Partners with the Senior Director and colleagues to manage and maintain a comprehensive communications plan
Maintains and executes the communications plan working closely with Change Management + Communications, Continent, Deployment, Learning and other teams to meet defined success measures
Develops and coordinates required deliverables through a formal review process while adhering to style and quality guidelines and delivering against tight timelines (e.g., email communications, webinars, job aids, change readiness survey analysis, etc.)
Develops and supports execution of change communications deliverables, including – but not limited to – webinars, email messages, PowerPoint presentations, job aids, change guides, etc.
Develops targeted communications for associates describing change, rollout measurements and milestones

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave (for full-time positions)
paid sick leave
PTO balance
minimum of 9 holidays annually

Fulltime

Senior Manager, Change Management and Communications, Business Transformation, APEC & GC

The Senior Manager, Change Management and Communications, is a key member of the...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university
master’s degree strongly preferred
5+ years of relevant professional experience (change management, learning, stakeholder engagement, communications or deployment strongly preferred)
Experience on-property or above property in the APEC + GC, strongly preferred
Experience with large-scale business transformation, strongly preferred in hospitality
Good personal leadership, organizational, relationship-building, and negotiation skills
Outstanding formal and informal presentation skills
Self-starter with self-confidence, enthusiasm, and strong customer service orientation
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred

Job Responsibility

DTT Stakeholder Engagement Plan and Execution: Support the Director and the global Communications team to develop a comprehensive stakeholder engagement plan for APEC and GC and drives the execution of the plan with key stakeholders
DTT Change Management Plan + Execution: Support the Director and global Change Management to develop the change management plan for impacted associates. Drives engagement of continent subject matter experts during change impact assessments. Partners with global Change Management to execute the plan and related deliverables to drive the required behavior change and shift to desired behavior. Partners closely with the Business Process, Deployment and L+D teams
DTT Recognition Plan: Supports and executes the recognition plan for highlighting quick wins along the journey and ultimately the right behavior adoption. The plan may include gamification, celebratory events, competitions, awards, and/or new supporting tools
DTT Change Management Measurement + Analytics: Supports the day-to-day change readiness and change adoption activities, including scorecards and appropriate forums. Partners closely with the deployment team to develop reports for key MI leaders on readiness pre-cutover and the progress of adoption and highlighting change challenges after cutover (e.g., fatigue, confusion, lack of alignment, etc.)
DTT Stakeholder Engagement and Communication: Supports the Director and the Communications team to develop and execute comprehensive stakeholder engagement and communications plans. Manage and maintain communications plan and coordinate communication deliverables through a formal review process while adhering to tight timelines. Executes communications plan working closely with Communications team, Continent, and other discipline teams to meet defined success measures. Prepares timely status updates for leaders and senior executives
DTT Change Management Plan and Execution: Supports and executes the stakeholder and change impact analysis for on-property associates. Supports the Director and colleagues from the Transformation Office to create and execute a comprehensive change management plan and related deliverables for on-property associates. Supports closely the Director, the Vice President, and Continent Learning teams to create a learning strategy for the APEC + GC to maximize change adoption. Executes the change management plan working closely with Continent, Deployment, Learning and other teams to meet defined success measures. Supports and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.). Identifies, proposes solutions for and manages resolution of issues and risks to change management plan
DTT Recognition Program: Executes the Recognition Program plan. Partners with Change Management team to develop an approach and cadence for quick wins along the journey as well as recognizing positive behaviors. Partners with colleagues and the APEC + GC teams to create a forum for listening to what’s going well and what’s not – ensuring both celebrations and pain points are addressed
DTT Change Management Measurement and Analytics: Monitors, detects, and manages change readiness and adoption through the change journey for on-property associates. Executes change readiness survey for deployment community
compiles results and applies learnings to change management plans iteratively. Support a change management scorecard in partnership with deployment and learning to help identify wins and challenges with change adoption. Shares insight and impacts from analytics with senior leaders as well as recommendations to help steer program in the right direction

Fulltime

Senior Manager, Change Management and Communications

The FLEX Senior Manager, Change Management and Communications, is a key member o...

Location

United States , Bethesda

Salary:

52.06 - 70.28 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university
master's degree strongly preferred
6 years of relevant professional experience in related function that is writing intensive (employee or operations communications, change management, etc.)
prior operations or topline discipline experience a plus
strong personal leadership, organizational, relationship-building, and negotiation skills
outstanding formal and informal presentation skills
demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
excellent written and oral communication skills
experience developing clear, concise, and logically written business communications
ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization

Job Responsibility

Partners with the Director and global Change Management team to gather and assess change impacts for U.S. and Canada stakeholders
Partners with the Director and global Change Management team to create and execute a comprehensive change management plan for impacted U.S. and Canada stakeholders
Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.)
Partner with global Change Management and Communications team to develop and deliver communications and engagement activities for the End User Council
Partners with the Director and global Change Management and Communications teams to co-create and execute effective communications to various U.S. and Canada stakeholders via a variety of mediums
Plans, facilitates, and co-creates content for live webinars and office hours in partnership with BTO team and continent experts
Supports the intake of topics and facilitate regular updates to the communications plan
Partners with the Director and global Change Management and Communications teams to create content for and execute continent-wide conferences, key meetings, and planning forums

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

New

Senior Manager, Change Management and Associate Engagement

As the Sr. Manager, Change Management and Associate Engagement you will be respo...

Location

United States , Bethesda

Salary:

53.07 - 85.09 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
graduate degree preferred in Communications, Marketing, Organizational Development, Business Management, or Related Field
Minimum of six years of experience supporting or leading change management, communications, employee engagement
Experience influencing business leaders, providing communication and change management support

Job Responsibility

Design and execute effective communication and change management strategies that reduce risks, inform and inspire and drive adoption of new processes, technologies and/or behaviors
Manage multiple priorities on time in a fast-paced, rapidly evolving work environment
Lead the execution of key change management deliverables including focus groups and insights gathering, impact assessments, risk analysis, stakeholder analysis and more
Lead the creation, review and distribution of internal communications and engagement tactics including presentations and talking points, direct email, webinar development and execution, creative content and videos, intranet UI, and more
Partner with HR teams to measure success in support of full life-cycle deployment efforts as well as ad-hoc projects - from assessment to implementation to sustainment
Identify and resolve issues and risks, provide timely updates to leadership
Provide input to ensure learning programs, training, and support materials are effective
Manage senior level clients/stakeholders within and outside of HR to translate business needs into change and engagement solutions
Write and edit clear and concise communications
create visually appealing materials

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

Senior Manager, Change Management and Associate Engagement

As the Sr. Manager, Change Management and Communications you will be responsible...

Location

United States , Bethesda

Salary:

110400.00 - 176900.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
graduate degree preferred in Communications, Marketing, Organizational Development, Business Management, or Related Field
Minimum of six years of experience supporting or leading change management, communications, employee engagement
Experience influencing business leaders, providing communication and change management support

Job Responsibility

Design and execute effective communication and change management strategies that reduce risks, inform and inspire and drive adoption of new processes, technologies and/or behaviors
Manage multiple priorities on time in a fast-paced, rapidly evolving work environment
Lead the execution of key change management deliverables including focus groups and insights gathering, impact assessments, risk analysis, stakeholder analysis and more
Lead the creation, review and distribution of internal communications and engagement tactics including presentations and talking points, direct email, webinar development and execution, creative content and videos, intranet UI, and more
Partner with HR teams to measure success in support of full life-cycle deployment efforts as well as ad-hoc projects - from assessment to implementation to sustainment
Identify and resolve issues and risks, provide timely updates to leadership
Provide input to ensure learning programs, training, and support materials are effective
Manage senior level clients/stakeholders within and outside of HR to translate business needs into change and engagement solutions
Write and edit clear and concise communications
create visually appealing materials

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

Senior Program Manager (GCC Culture and Change Management)

The Senior Program Manager for GCC Culture and Change Management leads the peopl...

Location

United States , Johnston; Iselin; Phoenix; Westwood; Plano; Medford; Pittsburgh; Franklin; Cleveland; Chicago

Salary:

175000.00 - 230000.00 USD / Year

Citizens Bank

Expiration Date

Until further notice

Requirements

10 or more years of experience in a project or program driven environment
7 to 10 years of senior program management experience leading complex, enterprise initiatives
3 or more years of experience supporting India based Global Capability Centers, captive centers, or offshore delivery models
Demonstrated success leading enterprise change, culture, or organizational readiness initiatives
Deep expertise in change management methodologies and organizational readiness practices
Proven experience driving adoption of new operating models, roles, and ways of working
Strong background in cultural integration across globally distributed teams
Experience enabling leaders and managers through periods of organizational change
Proven ability to manage multiple, concurrent workstreams with senior stakeholder engagement
Experience partnering with executive leaders, HR, and communications teams

Job Responsibility

Lead the end to end change management strategy supporting the Global Capability Center
Ensure organizational readiness for new operating models, roles, and ways of working
Sequence, execute, and measure change initiatives across build, operate, and transition phases
Partner with leaders to support workforce and organizational shifts related to the GCC and BOT model
Drive cultural integration across U.S. and India based teams
Foster trust, inclusion, and collaboration within a globally distributed engineering organization
Enable shared ways of working that reinforce GCC culture and enterprise values
Support leadership behaviors that promote accountability and cross border teamwork
Manage complex stakeholder journeys across technology, security, and engineering organizations
Partner with senior leaders, HR, and communications to align people and change strategy

What we offer

competitive compensation
comprehensive benefits including medical, dental, and vision coverage
retirement benefits
parental leave
flexible work arrangements
education reimbursement
wellness programs
Citizens paid time off exceeds local and state paid leave requirements
eligibility for an annual discretionary bonus

Fulltime

Change Management and Communications Lead III

Airswift is looking for a Project Manager III to support a major client 12-month...

Location

United States , Houston

Salary:

Not provided

Airswift Sweden

Expiration Date

Until further notice

Requirements

University degree or equivalent experience
Project Management Professional certification, Six Sigma certification (preferred), related degree and/or a minimum of seven to ten (7-10) years related experience within the oil and gas industry
Business process optimization experience
Oil and gas experience with Field Operations project support
Ability to develop collaborative working relationships with internal and external stakeholders
Demonstrated experience in leading and managing complex projects that are strategic in nature
Broad technical knowledge coupled with an ability to distill highly technical information in a way other stakeholders are able to understand and operationalize
Analytical and critical thinking skills
Strong project leadership skills and able to negotiate with, and lead, resources outside of direct line of authority
Ability to present and facilitate to a wide variety of audiences including technical, senior leaders, and executives in an effective manner which requires excellent written and verbal communication skills

Job Responsibility

Works with assigned Project Business Leads, Business Sponsors, and Executive Business Sponsors to develop an appropriate project charter, monitoring scope, providing project coordination, change management, risk management, as well as lessons learned
Contributes to business process optimization activities such as harmonizing multiple processes into one, identifying gaps, recommendations for automation, and understands integration with other interdependent programs
Develop detailed project plan (master schedules) and coordinate project team resources to execute on identified tasks and ensure deliverables are met
Follows a fit for purpose ICM stage gating methodology and utilizes existing tools and templates
Collaborates with assigned Business Analysts and contributes to the team by conducting peer reviews to ensure QA/QC of project deliverables
Ability to prepare business cases, complete current and future state analysis, and understands system implementations
Ensures project governance is in place
including reoccurring biweekly and monthly project reporting on performance and risks
Successfully balance workload across multiple projects, leveraging strong project management expertise to drive results regardless of subject matter
Coordinates with team peers to drive consistency across projects, ensure interdependencies are identified and managed, and provide general support

Fulltime

Senior Manager Change Management Technology Transformation

The Sr. Manager, Change Management is a critical leadership role responsible for...

Location

United States , Secaucus

Salary:

150000.00 - 180000.00 USD / Year

Quest Diagnostics

Expiration Date

Until further notice

Requirements

10+ years of experience in Change Management, Organizational Development, or Program Management within large, complex organizations
Minimum 5 years of direct, hands-on experience leading change management for major ERP (SAP, Oracle) or EHR (Epic, Cerner) system implementations
Proven ability to manage change across thousands of users spread across multiple geographies and diverse functional roles (e.g., clinical, technical)
Exceptional communication (written and verbal), presentation, and interpersonal skills. Expert proficiency in organizational change methodologies (e.g., ADKAR, Prosci)
Demonstrated ability to influence senior executives
Ability to utilize process improvement methodologies (Lean, Six Sigma) to integrate process change into the change management approach
Bachelor’s degree in Business Administration, Industrial & Organizational Psychology, Human Resources, or a related field

Job Responsibility

In alignment with Quest's Organizational Agility Program, design and execute a holistic, people focused phased change management strategy utilizing models such as ADKAR or Kotter's 8-Step Process or People Centered Implementation (PCI)) encompassing communications, sponsor roadmap, stakeholder engagement, training, readiness assessments, and resistance management for all impacted groups
Converge people, process, systems & technology to benefit the internal end-users and external customers
Assess the downstream impact on patients, provider, partners, payors and employees and develop strategies to manage their interaction with the Epic systems
Conduct comprehensive Change Impact Assessments (CIA) by role and process, quantifying the scope of change and identifying specific training and communication needs
Establish and monitor adoption metrics, user satisfaction scores, and proficiency levels post-go-live, adjusting interventions as necessary
Develop transparent internal and external communications to build awareness, maintain excitement, manage expectations and ensure stakeholder engagement
Proactively identify areas of potential resistance (cultural, technical, or process-related) and develop targeted countermeasures
Maintain inventory of changes across different business & stakeholder groups. Establish feedback loops and rapid response teams to address adoption challenges during deployment waves
Build and manage a dedicated change ambassador network of change agents & super users
Align change plan to all program/project timelines and governance standards

What we offer

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan

Fulltime

Select Country

Senior Manager, Communications and Change Management

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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