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Senior Manager, Command Center Communications

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , Bethesda

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Contract Type:
Not provided

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Salary:

53.07 - 71.73 USD / Hour

Job Description:

The Senior Manager, Command Center Communications will be responsible for the execution of Command Center communications strategy in support of Marriott’s digital and technology transformation. As an integral part of the Business Transformation Office’s (BTO) Change Management, Communications team, the Senior Manager, Command Center Communications’ primary focus will be to support the communication strategy for The Power of M Command Center.

Job Responsibility:

  • Execution of Command Center communications strategy in support of Marriott’s digital and technology transformation
  • Support the communication strategy for The Power of M Command Center, including creating communication templates, managing review and approval processes, tracking known issues and coordinating with program and continent communication leads
  • Leverage the BTO Communication tools and platforms to ensure the timely flow of key information from the Command Center to hotels
  • Continually monitor and improve the effectiveness of Command Center communications
  • Assist with Command Center Communications content creation, review, approval and distribution processes
  • Manage processes and templates to assist Command Center staff in creating and delivering content during off-hours
  • Support the Director, Command Center Communications, and Command Center leaders to ensure critical items and/or issues are communicated to impacted hotels rapidly and effectively
  • Represent the BTO Communications team in key meetings where needed
  • Partner with the BTO Communications leads to share issues being addressed by Command Center communications
  • Participate in after-hours coverage when needed to enable 24/7 global command center communications support during active cutover windows

Requirements:

  • 5+ years’ experience in communications, ideally in a fast-paced, reactive environment, demonstrating a pattern of exceptional performance AND 4-year degree from an accredited university in Communications or related major
  • OR 6+ years of total relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
  • Experience managing global communications vehicles, including editorial oversight and content management for websites and email distribution
  • Experience developing command center, issue triage and/or crisis communications or demonstrated ability to quickly adapt, develop and deliver upon communication needs
  • Possess exceptional written and oral communication skills
  • Strong personal leadership, organizational, relationship-building and negotiation skills
  • Self-starter with confidence, enthusiasm and strong customer service orientation
  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
  • Ability and willingness to provide off-hours support to enable 24/7 global command center communications during cutover windows

Nice to have:

Experience with transformational change management including large-scale, global systems deployment

What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical, dental, vision coverage
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave
  • PTO
  • holidays

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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