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Senior Manager, Collections & Credit (Accounts Receivable)

United States, Greensboro · Job Posted May 04, 2026
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Job Description

We are seeking a Senior Manager of Collections & Credit to lead and optimize accounts receivable operations. This individual will oversee a team of analysts and clerks, drive process efficiencies, and ensure timely resolution of discrepancies while maintaining strong internal and external relationships. This is a highly visible role requiring a hands-on leader who can balance strategic oversight with day-to-day execution.

Job Responsibility

  • Lead and develop a team of AR professionals, including analysts and clerks, through coaching, performance management, and regular 1:1s
  • Oversee collections and credit operations, ensuring timely resolution of past due accounts and deductions
  • Drive process improvements and efficiencies across AR workflows while maintaining operational consistency
  • Analyze and resolve billing discrepancies, invoice issues, and customer disputes
  • Monitor key performance metrics related to collections, aging, and cash flow
  • Partner cross-functionally with finance, sales, and customer service teams to improve processes and outcomes
  • Utilize ERP systems and reporting tools to manage data, track performance, and support decision-making
  • Maintain accurate documentation and adherence to internal controls and policies

Requirements

  • 5+ years of progressive experience in Accounts Receivable, Collections, or Credit
  • Prior leadership experience managing teams in an AR or collections environment
  • Strong process orientation with a focus on efficiency and continuous improvement
  • Advanced Excel skills and experience working within ERP systems (e.g., SAP, Oracle, JD Edwards, or similar)
  • Ability to work both strategically and tactically, with a willingness to be hands-on when needed
  • Strong communication and problem-solving skills
  • Bachelor’s degree preferred but not required with relevant experience

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Company-sponsored events and recognition initiatives
  • Generous holiday schedule and seasonal perks

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