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Senior Manager, Clinician Operations

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , Work at Home

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

75400.00 - 165954.00 USD / Year
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Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility:

  • Analyzes workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements at the regional level
  • Monitors and leads strategy on operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations
  • Manages direct reports to identify and solution for opportunities for process improvement within the operations support functions through workflow analyses
  • Addresses escalated customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions
  • Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs
  • Drives initiatives, implements process improvement initiatives, and measures the impact of changes to improve operational compliance across cross-functional stakeholders
  • Facilitates effective communication across regional operations support teams and with other stakeholders
  • Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction
  • Accountable for ongoing training and skill development to ensure all team members are fully versed and compliant within their respective roles
  • Other duties as assigned

Requirements:

  • 7-10 years work experience, to include minimum 2 years of management experience
  • Adept at execution and delivery (planning, delivering, and supporting) skills
  • Adept at business intelligence
  • Adept at problem solving and decision making skills
  • Adept at collaboration and teamwork
  • Adept at growth mindset (agility and developing yourself and others) skills
  • Excellent organization skills
  • Prior healthcare experience

Nice to have:

  • Bachelors degree or higher
  • Experience leading remote/hybrid teams
  • Proficiency utilizing data tools for decision making, including Excel, PowerBI, Google suite, etc.
  • Strong understanding of demand/supply planning, integrated business planning processes, and workforce management
What we offer:
  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources

Additional Information:

Job Posted:
May 15, 2026

Expiration:
May 31, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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