Senior Manager, Client Services and Computing Job at Charles Sturt University (Bathurst)

Senior Director, Client Services

As our Senior Director, you will work autonomously to develop and build client r...

Location

United States

Salary:

160000.00 - 200000.00 USD / Year

Vaniam Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree
Working knowledge of digital marketing
Is flexible, adaptable, and “cool under pressure”
Ability to work on a large variety of global and US projects across multiple accounts
Results-oriented mindset with a commitment to accountability
Strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
Proficiency with the following computer programs and systems: MS Office (Word, Excel, PowerPoint, Outlook), Adobe, WebEx, and/or Zoom
Excellent oral and written communication skills
Demonstrate leadership skills and ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, organize other people and other tasks
Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions

Job Responsibility

Oversee the development of proposals and tactical plans
Demonstrate a comprehensive understanding of multiple client’s businesses, their marketplace, and actively seek opportunities for further account development
Serve successfully as point of authority and/or source of advice for therapeutic area of assigned account(s)
Maintain a strong understanding of the healthcare industry business trends, best practices, and healthcare regulations
Communicate and advocate for Vaniam Group point of view
Ensure work is completed within budget by project
Monitor fee performance to encourage/ensure account profitability
Seek to optimize the agency’s services, processes, deliverables, and internal resources
Provide strong account leadership, effectively directing and motivating team members to accomplish desired goals and maintaining client expectations
Solve client issues, independently moderating conflicts with significant complexity and political sensitivity

What we offer

100% remote environment with opportunities for local meetups
Positive, diverse, and supportive culture
Passionate about serving clients focused on cancer and blood diseases
Investment in you with opportunities for professional growth and personal development through Vaniam Group University
Health benefits – medical, dental, vision
Generous parental leave benefit
Focused on your financial future with a 401(k) plan and company match
Work-life balance and flexibility
Flexible time off policy for rest and relaxation
Volunteer time off for community involvement

Fulltime

Senior Events Service Manager

The Senior Events Service Manager at Grandlife Hotels executes all contracted ev...

Location

United States , New York

Salary:

95000.00 - 105000.00 USD / Year

Soho Grand Hotel

Expiration Date

Until further notice

Requirements

A high level of energy and passion for service, people and quality
Ability to work effectively under time constraints and deadlines
Able to work evenings and weekends/holidays as required
Experience with conference, meeting and production management
Excellent management, supervisory, and customer service skills
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Tripleseat, Micros and All-seated a plus

Job Responsibility

Strong knowledge of various service styles and techniques. Ability to lead service staff in execution
Ensure all events maintain a first class and positive visual impact including ambiance, cleanliness, orderliness, décor and service flows
Coordinate and assist the Director of Events and Event Sales Manager with all catered events, to include meetings, receptions, press junkets, screenings etc
Attend walk-throughs with the Director of Catering and client pre-contract and confirmation, in the event of setup or production questions – as needed
Facilitate walk-throughs with clients that pertain to event setup, production and details post contract confirmation
Create and distribute diagrams customized for each event through All-Seated
Input event details for setup, deliveries, vendors, run-of-show and other logistics into Tripleseat system management database
Prepare BEO packets two weeks out for the weekly meetings and distribute to all the departments & catering captains
Attend Weekly BEO Meetings
Assist and oversee day of event setup and logistics with Event Captain, CSM, Event Sales Manager and Director of Events

What we offer

An opportunity to work with a fun team that feels more like a family
Workplace cafeteria
401k plans (With matching after 1 year)
Health insurance (medical, vision, dental, life and even IVF services included)
Paid time off for full time team members
Pet insurance
Team member rewards program
Discounted movie tickets and Broadway shows
Zip Car & gym discounts
Friends & family hotel discounts

Fulltime

Senior Events Service Manager

The Senior Events Service Manager at Grandlife Hotels executes all contracted ev...

Location

United States , New York

Salary:

95000.00 - 105000.00 USD / Year

The Roxy Hotel New York

Expiration Date

Until further notice

Requirements

A high level of energy and passion for service, people and quality
Ability to work effectively under time constraints and deadlines
Able to work evenings and weekends/holidays as required
Experience with conference, meeting and production management
Excellent management, supervisory, and customer service skills
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Tripleseat, Micros and All-seated a plus

Job Responsibility

Strong knowledge of various service styles and techniques. Ability to lead service staff in execution
Ensure all events maintain a first class and positive visual impact including ambiance, cleanliness, orderliness, décor and service flows
Coordinate and assist the Director of Events and Event Sales Manager with all catered events, to include meetings, receptions, press junkets, screenings etc
Attend walk-throughs with the Director of Catering and client pre-contract and confirmation, in the event of setup or production questions – as needed
Facilitate walk-throughs with clients that pertain to event setup, production and details post contract confirmation
Create and distribute diagrams customized for each event through All-Seated
Input event details for setup, deliveries, vendors, run-of-show and other logistics into Tripleseat system management database
Prepare BEO packets two weeks out for the weekly meetings and distribute to all the departments & catering captains
Attend Weekly BEO Meetings
Assist and oversee day of event setup and logistics with Event Captain, CSM, Event Sales Manager and Director of Events

What we offer

An opportunity to work with a fun team that feels more like a family
Workplace cafeteria
401k plans (With matching after 1 year)
Health insurance (medical, vision, dental, life and even IVF services included)
Paid time off for full time team members
Pet insurance
Team member rewards program
Discounted movie tickets and Broadway shows
Zip Car & gym discounts
Friends & family hotel discounts

Fulltime

Command and Control Senior Manager

The C3 Senior Manager is responsible for the day-to-day management and operation...

Location

Canada , Toronto

Salary:

Not provided

Cloud Carib

Expiration Date

Until further notice

Requirements

5 to 10+ years of previous operations experience as a Senior Manager with direct experience in a Data Centre, Cloud Computing, Managed Services, or Hosting environment as associated to ITIL and ITSM practices
Bachelor’s degree in computer science or relevant area or accumulated on the job experience within the IT/Technology Services industry
Demonstrated leadership, communication, and technical writing skills
Advanced skills in a wide array of technologies to ensure operational expertise and technologies that are aligned to the Services offered by the company
Ability to budget, multi-task, prepare reports, and measure results
Must speak and write fluently in the English language

Job Responsibility

The Senior Manager leads the C3 (Command and Control Centre) Service Desk function and is accountable for process mapping between staff and controls in relation to Event Management, Incident Management, and Problem Resolution
The Senior Manager is accountable to guarantee both passive and active monitoring tools are in place and fully functional 24x7x365 to maintain 100% compliance for data capture for any change in any Configuration Item (CI) or Service under management
The Senior Manager is responsible to ensure that monitoring systems and practices are constantly tuned to guarantee Event management is focused on generating and detecting meaningful notifications about the status of the IT infrastructure and Services
The Senior Manager is responsible for generating daily, weekly, monthly, quarterly, and annual compliance reports that Event Management is functioning within a complaint state
where variations occur, clear documentation is present to show remediation timelines and plans for audit purpose
The Senior Manager is accountable and responsible for ensuring end-to-end compliance to established Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for all aspects of the service desk function
The Senior Manager is accountable for planning, management, and operations of all tools, processes, and people involved in the Incident Management process
The Senior Manager is responsible for coordinating all interfaces between Incident Management and other Service Management Processes
The Senior Manager is responsible for generating daily, weekly, monthly, quarterly, and annual compliance reports that Incident Management is achieving greater than the 90th percentile in efficiency, cost, and Client satisfaction
The Senior Manager is accountable and responsible for the end-to-end management, oversight, escalation (technical and management), and communications for all Major Incidents

Fulltime

Delivery Services Manager

This role is focused on managing the onsite delivery of support services, and in...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum Bachelor's degree or equivalent experience required
7+ years of progressive experience in IT services delivery or customer support, including at least 3 years in a managerial/leadership capacity
Experience and knowledge in Enterprise IT Technology and solutions such as Hybrid Cloud, AI and network
Ability to understand HPE products, solutions, and services portfolio to communicate effectively with client management
Strong stakeholder management and executive communication skills
Experienced in customer facing role delivering Mission Critical Enterprise IT support services, solution integration and/or Managed Services
Strong passion for customer experience

Job Responsibility

Lead overall country post sales delivery services
actively engage Sales and Business leaders to drive quality of services and support business growth
customer facing to lead team in senior management engagement to develop relationship with key accounts
own executive-level communications with customers
directly manage a team of onsite engineers responsible for providing on-site compute, storage and network IT equipment, systems, sub-systems and/or other applications support for customers according to contractual service levels
meet key operations KPI in customer satisfaction while driving delivery efficiency
collaborate with other delivery functions such as remote support, supply chain to provide services and resolve escalations

What we offer

Health and wellbeing supports
personal and professional development programs
unconditional inclusion and a supportive working environment

Fulltime

Private Client Tax Manager

Crowe Watson Recruitment is delighted to be partnering with a highly respected f...

Location

United Kingdom , Eastbourne

Salary:

55000.00 - 70000.00 GBP / Year

Crowe Watson

Expiration Date

Until further notice

Requirements

Must have a minimum of 4 years previous experience working within a UK Practice environment
CTA/ACA/ACCA qualified (or part-qualified with relevant experience)
Strong technical knowledge of personal tax and related legislation
Excellent communication and client relationship management skills
Proven ability to manage workloads, meet deadlines, and lead a team

Job Responsibility

Manage a diverse portfolio of private client tax cases, including HNWIs, trusts, and estates
Provide tax planning, advisory, and compliance services to a high standard
Review complex tax computations and returns prepared by junior staff
Mentor and support the development of junior team members
Work closely with partners and senior managers on tax strategy and client service

What we offer

Flexible working
supportive culture
genuine progression opportunities

Fulltime

Senior Account Executive, Compute

The Senior Account Executive will drive enterprise compute and hybrid infrastruc...

Location

United States , New York Metro region

Salary:

210500.00 - 495000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Engineering, or Business or equivalent work experience
5+ years of enterprise software, compute, or cloud infrastructure sales experience targeting FSI clients
Proven track record managing enterprise accounts in financial services or fintech sectors across banking, trading, and insurance
Solid understanding of compute infrastructure, data privacy frameworks, and hybrid cloud operating models compliant with financial regulations
Strong negotiation, executive presentation, and multi-stakeholder engagement experience

Job Responsibility

Drive enterprise compute and hybrid infrastructure sales for major banking, trading, insurance, and fintech clients across the New York Metro region
Develop business growth strategies with core financial institutions
Partner with account leaders, solution architects to deliver compliant infrastructure blueprints aligned to SEC, FINRA, and NYDFS standards
Lead customer engagements around compute modernization, regulatory-ready infrastructure, and AI/ML platform enablement for trading and risk analytics
Navigate complex decision cycles involving IT leadership, procurement, compliance, and cybersecurity teams across top-tier banks, hedge funds, and payment providers
Represent the company at major FSI and fintech conferences in New York and regional customer strategy forums

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Senior Associate, Management Consulting

Your role as a Senior Associate will harness your passion for innovative technol...

Location

United States , Southern California or Denver

Salary:

115000.00 - 140000.00 USD / Year

Trace3

Expiration Date

Until further notice

Requirements

Minimum of 5 years of related professional work experience preferably at a technology or consulting company
Strong client service skills are imperative
Strong understanding of Information Technologies and how a services organization works
Ability to listen, build rapport, and credibility as a strategic partner within business units
able to build bridges across teams and job functions
Demonstrates experience in program management, change management and continuous improvement
Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
Ability to support customer requests with a proactive and consultative manner
listen and understand user requests and needs and effectively deliver
Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment

Job Responsibility

Own and lead a project/program workstream including the status, timelines, communication, resource coordination and planning.
Continuously collect, gather and analyze project dimensions to identify risk, issues and or improvement opportunities and present details through compelling presentations
Continuously monitor and create transparency through the communication of project status, issues and risks to internal teams and our client
Provide customer service support for project resources and management team
Assist in the development of strategies to solve complex technical challenges
Proactively assist in the management of several clients, while reporting to Managers and above
Establish effective working relationships directly with clients
Contribute to the development of your own and the team’s technical acumen
Be actively involved in business development activities to help identify and research opportunities on new/existing clients
Continue to develop internal relationships and your Trace3 brand

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

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Senior Manager, Client Services and Computing

Job Description

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