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Senior Manager, Client Service Teams

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Wilson, Sonsini, Goodrich & Rosati

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Location:
United States , Palo Alto ▼

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Category:
Legal

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Contract Type:
Not provided

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Salary:

147050.00 - 220800.00 USD / Year
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Job Description:

The Senior Client Service Manager will play a key role in advancing the firm’s commitment to client service excellence. In this newly created position, you’ll support the Client Service and Client Feedback programs while helping shape other firmwide initiatives that strengthen client relationships. This is an exciting newly created role within our Business Development team, offering the chance to shape and grow the position from the ground up. The individual in this role will have direct exposure to some of the firm’s fastest-growing companies and most established, long-standing clients. You’ll collaborate across Business Development, Legal Project Management, Professional Development, and other administrative teams to develop and deliver strategies that make a tangible impact on how the firm partners with its clients. This role reports to the Client Service Program Lead.

Job Responsibility:

  • Lead and manage select clients, including development of client plans, setting engagement and revenue goals, and tracking progress across service lines
  • Act as a connector across internal teams and client stakeholders to ensure seamless delivery of the Firm’s capabilities
  • Analyze market and client research to identify opportunities from emerging trends, challenges, and legal needs within the various growth sectors
  • Map key decision-makers and influencers within target client organizations and support relationship development strategies with internal client teams
  • Build and maintain a strong personal network of senior-level client contacts to advance the Firm’s positioning and objectives
  • Monitor client satisfaction and ensure ongoing alignment between client needs and Firm offerings
  • Work closely with the Events team to identify, evaluate, and coordinate firm participation in relevant conferences, panels, sponsorships, and networking
  • Track and report on metrics, client engagement activities, and revenue performance against plan, providing insights and recommendations for improvement
  • Champion knowledge-sharing initiatives within the firm related to CSP clients and sector trends, supporting training, client debriefs, and internal updates
  • Contribute to special projects and strategic initiatives as directed by various leadership stakeholders
  • Utilize the firm’s Client Relationship Management platform, Salesforce, to provide and analyze key relationship insights to Client Service Teams
  • Supports the firm’s value reporting strategy in partnership with Finance, Innovation, and other administrative departments at the firm
  • Advises on improvements to team operational processes to increase efficiency and enhance internal client service

Requirements:

  • 7+ years of experience in related field, preferably in a law firm or professional services environment
  • Bachelor’s degree required
  • Strong customer service ethic
  • Demonstrated ability to build strong working relationships across all levels of the organization and work effectively both independently and with others
  • Exemplary communication skills, both verbal and written
  • Extremely detail-oriented, with superior proofreading and fact-checking skills
  • Strong project management skills with the ability to manage multiple priorities/deadlines
  • Must be proficient in the use of MS Office, including PowerPoint, Word, and Excel
  • Aptitude for learning new software, systems, databases, and procedures quickly
  • Ability to work both independently and collaboratively in hybrid team environments
  • Self-motivated, positive attitude, and a deep curiosity about technology, life sciences, and the new energy economy
  • Ability to travel and attend key events and meetings on occasion
What we offer:
  • Highly competitive salary and benefits package
  • Discretionary year-end merit bonus based on performance

Additional Information:

Job Posted:
December 29, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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