Senior Manager, Client Lead Job at Blockstream (Lugano)

Senior Manager, Client Lead

Blockstream is the leading Bitcoin company, providing cutting-edge infrastructur...

Location

Switzerland , Zurich

Salary:

Not provided

Blockstream

Expiration Date

Until further notice

Requirements

7-10 years of experience in client management, account management, consulting, or service sales roles within fintech, financial services, or technology infrastructure
Proven success managing and growing enterprise or institutional client accounts
Strong experience selling and managing professional services, platform services, or complex technology solutions
Demonstrated ability to operate as a trusted advisor to senior client stakeholders
Experience working in regulated environments such as banking, custody, payments, or capital markets
Strong commercial acumen, including deal structuring, pricing, and contract management
Self-starter with proven ability to work collaboratively across multiple teams and geographies, demonstrating high-quality and high-touch customer engagement throughout all phases of delivery
Excellent communication, negotiation, and stakeholder management skills
Ability to work cross-functionally with technical, delivery, and product teams
Languages: Swiss German, German, and English required

Job Responsibility

Demonstrate end-to-end ownership of client programs by identifying opportunities, positioning and selling services, and orchestrating cross-functional program teams, to deliver complex engagements from initial scoping through sustained client value
Own and manage senior client relationships for enterprise and institutional customers across banking, custody, payments, and digital asset environments
Act as the primary point of contact for clients, representing their interests internally across Delivery, Solutions, Product, and Engineering teams
Engage clients to identify needs, shape service opportunities, and sell Blockstream’s services, including implementation, integration, and ongoing support
Partner with Solutions and Delivery leadership to shape client engagements, ensuring scope, value proposition, and expectations are clearly defined
Drive account planning, pipeline development, and service expansion across assigned clients
Support pre-sales and deal shaping activities, including proposal development, pricing discussions, and commercial negotiations
Ensure clear alignment between client expectations, contracted scope, and delivery outcomes
Monitor client satisfaction, proactively address concerns, and manage escalations in partnership with Delivery leadership
Coordinate and lead client governance forums, including steering committees, QBRs, and executive reviews

Fulltime

Senior Manager, Client Lead

We are seeking a Senior Manager, Client Lead, a role responsible for owning clie...

Location

Switzerland , Lugano

Salary:

Not provided

Blockstream

Expiration Date

Until further notice

Requirements

7-10 years of experience in client management, account management, consulting, or service sales roles within fintech, financial services, or technology infrastructure
Proven success managing and growing enterprise or institutional client accounts
Strong experience selling and managing professional services, platform services, or complex technology solutions
Demonstrated ability to operate as a trusted advisor to senior client stakeholders
Experience working in regulated environments such as banking, custody, payments, or capital markets
Strong commercial acumen, including deal structuring, pricing, and contract management
Self-starter with proven ability to work collaboratively across multiple teams and geographies, demonstrating high-quality and high-touch customer engagement throughout all phases of delivery
Excellent communication, negotiation, and stakeholder management skills
Ability to work cross-functionally with technical, delivery, and product teams
Languages: Swiss German, German, and English required

Job Responsibility

Demonstrate end-to-end ownership of client programs by identifying opportunities, positioning and selling services, and orchestrating cross-functional program teams, to deliver complex engagements from initial scoping through sustained client value
Own and manage senior client relationships for enterprise and institutional customers across banking, custody, payments, and digital asset environments
Act as the primary point of contact for clients, representing their interests internally across Delivery, Solutions, Product, and Engineering teams
Engage clients to identify needs, shape service opportunities, and sell Blockstream’s services, including implementation, integration, and ongoing support
Partner with Solutions and Delivery leadership to shape client engagements, ensuring scope, value proposition, and expectations are clearly defined
Drive account planning, pipeline development, and service expansion across assigned clients
Support pre-sales and deal shaping activities, including proposal development, pricing discussions, and commercial negotiations
Ensure clear alignment between client expectations, contracted scope, and delivery outcomes
Monitor client satisfaction, proactively address concerns, and manage escalations in partnership with Delivery leadership
Coordinate and lead client governance forums, including steering committees, QBRs, and executive reviews

Fulltime

Senior Manager, Client Lead

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptogra...

Location

Switzerland , Lugano

Salary:

Not provided

Blockstream

Expiration Date

Until further notice

Requirements

7-10 years of experience in client management, account management, consulting, or service sales roles within fintech, financial services, or technology infrastructure
Proven success managing and growing enterprise or institutional client accounts
Strong experience selling and managing professional services, platform services, or complex technology solutions
Demonstrated ability to operate as a trusted advisor to senior client stakeholders
Experience working in regulated environments such as banking, custody, payments, or capital markets
Strong commercial acumen, including deal structuring, pricing, and contract management
Self-starter with proven ability to work collaboratively across multiple teams and geographies, demonstrating high-quality and high-touch customer engagement throughout all phases of delivery
Excellent communication, negotiation, and stakeholder management skills
Ability to work cross-functionally with technical, delivery, and product teams
Languages: Swiss German, German, and English required

Job Responsibility

Demonstrate end-to-end ownership of client programs by identifying opportunities, positioning and selling services, and orchestrating cross-functional program teams, to deliver complex engagements from initial scoping through sustained client value
Own and manage senior client relationships for enterprise and institutional customers across banking, custody, payments, and digital asset environments
Act as the primary point of contact for clients, representing their interests internally across Delivery, Solutions, Product, and Engineering teams
Engage clients to identify needs, shape service opportunities, and sell Blockstream’s services, including implementation, integration, and ongoing support
Partner with Solutions and Delivery leadership to shape client engagements, ensuring scope, value proposition, and expectations are clearly defined
Drive account planning, pipeline development, and service expansion across assigned clients
Support pre-sales and deal shaping activities, including proposal development, pricing discussions, and commercial negotiations
Ensure clear alignment between client expectations, contracted scope, and delivery outcomes
Monitor client satisfaction, proactively address concerns, and manage escalations in partnership with Delivery leadership
Coordinate and lead client governance forums, including steering committees, QBRs, and executive reviews

Fulltime

Senior Manager, Client Lead

We are seeking a Senior Manager, Client Lead, a role responsible for owning clie...

Location

Switzerland , Geneva

Salary:

Not provided

Blockstream

Expiration Date

Until further notice

Requirements

7-10 years of experience in client management, account management, consulting, or service sales roles within fintech, financial services, or technology infrastructure
Proven success managing and growing enterprise or institutional client accounts
Strong experience selling and managing professional services, platform services, or complex technology solutions
Demonstrated ability to operate as a trusted advisor to senior client stakeholders
Experience working in regulated environments such as banking, custody, payments, or capital markets
Strong commercial acumen, including deal structuring, pricing, and contract management
Self-starter with proven ability to work collaboratively across multiple teams and geographies, demonstrating high-quality and high-touch customer engagement throughout all phases of delivery
Excellent communication, negotiation, and stakeholder management skills
Ability to work cross-functionally with technical, delivery, and product teams
Languages: Swiss German, German, and English required

Job Responsibility

Demonstrate end-to-end ownership of client programs by identifying opportunities, positioning and selling services, and orchestrating cross-functional program teams, to deliver complex engagements from initial scoping through sustained client value
Own and manage senior client relationships for enterprise and institutional customers across banking, custody, payments, and digital asset environments
Act as the primary point of contact for clients, representing their interests internally across Delivery, Solutions, Product, and Engineering teams
Engage clients to identify needs, shape service opportunities, and sell Blockstream’s services, including implementation, integration, and ongoing support
Partner with Solutions and Delivery leadership to shape client engagements, ensuring scope, value proposition, and expectations are clearly defined
Drive account planning, pipeline development, and service expansion across assigned clients
Support pre-sales and deal shaping activities, including proposal development, pricing discussions, and commercial negotiations
Ensure clear alignment between client expectations, contracted scope, and delivery outcomes
Monitor client satisfaction, proactively address concerns, and manage escalations in partnership with Delivery leadership
Coordinate and lead client governance forums, including steering committees, QBRs, and executive reviews

Fulltime

Personal Tax Manager or Senior Manager - Private Client

A leading national advisory firm is looking to strengthen its Private Client fun...

Location

United Kingdom , Cardiff

Salary:

55000.00 - 70000.00 GBP / Year

The Accountancy Recruiters

Expiration Date

Until further notice

Requirements

Significant personal tax experience within an accountancy or advisory firm
Strong review-level technical capability and client communication skills
Proven experience managing teams and overseeing complex compliance
ATT, CTA, ACA, ACCA or equivalent qualification (or qualified by experience)
Commercial mindset, with a collaborative and solutions-led approach

Job Responsibility

Manage a portfolio of HNWIs, business owners, and other private clients with complex tax needs
Lead client delivery and communication, ensuring technical excellence and commercial awareness
Review high-risk and complex personal tax returns and planning work
Mentor and develop junior team members, supporting their reviews and technical development
Oversee workflow and team capacity, ensuring efficient delegation and quality control
Actively contribute to business development and networking in the South Wales region
Stay up to date with technical and legislative changes, and lead internal updates and training

What we offer

Opportunity to step into a Senior Manager role, or deepen impact as an established SM
Stable, growing client base with interesting and varied work
Regional autonomy with national support
Direct access to senior leadership and firm-wide visibility

Fulltime

Private Client Tax Manager or Senior Manager

Private Client Tax Manager or Senior Manager role at a Top 25 firm in Birmingham...

Location

United Kingdom , Birmingham

Salary:

50000.00 - 70000.00 GBP / Year

The Accountancy Recruiters

Expiration Date

Until further notice

Requirements

CTA qualified
Solid advisory experience
Confidence to lead conversations with sophisticated clients

Job Responsibility

Handle complexities of HNW clients, trusts, estates, and succession planning
Shape the direction of the team
Lead on high-impact advisory work
Become a trusted voice to clients and colleagues
Work side by side with Partners
Handle a portfolio ranging from complex IHT and CGT planning to multi-generational family wealth strategies
Lead from the front
Mentor rising talent

What we offer

Genuinely flexible, hybrid working model
Leadership role with visibility and influence
Team-first culture
25 days holiday + birthday off + great benefits
Clear path to progression with hands-on Partner support

Fulltime

Senior Manager, Client Services and Computing

Full Time, Continuing. Level 9 - $132,740 to $140,258 pa (plus 17% superannuatio...

Location

Australia , Bathurst; Wagga Wagga

Salary:

132740.00 - 140258.00 AUD / Year

Charles Sturt University

Expiration Date

June 09, 2026

Requirements

Extensive experience in managing, motivating and leading a team, building cohesion and setting common goals to achieve high performance and continually developing knowledge and capabilities
Demonstrated ability to initiate, lead and promote customer-focused support services in a distributed IT environment with a large user base
Eagerness to learn and quickly grasp technical knowledge needed to connect customer requirements with team service and support accountabilities
Demonstrated commitment in developing and maintaining valuable relationships with internal and external stakeholders.

Job Responsibility

Lead a multidisciplinary team of passionate professionals dedicated to delivering high-quality, client-focused services and innovative solutions
Drive continuous process improvement, ensuring services evolve in line with industry standards and emerging practices across the university
Foster a strong service-oriented culture, enabling teams to deliver outcomes aligned with Charles Sturt’s goals and strategic plan
Have accountability for Tier 1 and Tier 2 Information Technology support and processes with involvement in procurement and provisioning of IT equipment for staff and Charles Sturt teaching and meeting spaces.

What we offer

17% superannuation

Fulltime

Senior Client Manager – Market Products Specialist

Wholesale Client Service is responsible for global client onboarding, due dilige...

Location

Poland

Salary:

12359.00 - 15500.00 PLN / Month

HSBC

Expiration Date

June 20, 2026

Requirements

Proven track record of delivering excellent customer service, proactively identifying and implementing innovative ways to improve the client experience
Demonstrable experience supporting Market Products onboarding, with a solid understanding of end-to-end onboarding requirements and stakeholders
Proactive, commercially minded approach with the ability to prioritise effectively and manage multiple, conflicting requests
Resilient and calm under pressure, able to maintain quality and pace in a fast-moving environment
Strong communication, influencing, and negotiation skills, with the ability to engage confidently with clients and internal partner teams
Bachelor’s degree (or equivalent professional qualification) in Banking, Finance, Economics, or a related discipline
Highly developed interpersonal skills with a strong ability to build relationships and influence outcomes across teams
Fluent in English and German, with excellent verbal and written communication skills in both languages

Job Responsibility

Own end-to-end coordination of complex Market Products onboarding requests on behalf of RM/Sales, acting as the operational point of contact for clients throughout the onboarding journey
Partner with RM teams to understand strategic client priorities and longer-term needs, contributing operational insight during business case development and client selection
Coordinate effectively with offshore Client Operations support teams to drive timely execution, clear handovers, and consistent service delivery
Gather, validate, and manage client information and documentation, enabling partner teams (Legal, Credit, Regulatory, KYC, Data, etc.) to complete onboarding activities efficiently
Lead standardisation and continuous improvement initiatives across Wholesale Client Services, promoting simplified processes, shared infrastructure, and a stronger controls environment
Manage the quality and completeness of onboarding requests across the client portfolio, acting as an SME for local and cross-border onboarding requirements
Enhance client experience by building strong working relationships across Front Office, Shared Services, IT, Legal, and Compliance to resolve issues and remove blockers quickly
Drive prioritisation and efficiency by enforcing approved intake channels, communicating progress and expectations to stakeholders, and adhering to escalation and abandonment policies

What we offer

Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Cafeteria platform
Employee assistance program
Additional contributions to PPK scheme
Corporate parties & events
CSR initiatives

Fulltime

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Senior Manager, Client Lead

Job Description

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