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Senior Manager, Client Lead

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Blockstream

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Location:
Switzerland , Lugano

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Senior client-facing role responsible for owning client relationships, representing client interests internally, and driving the sale and expansion of Blockstream’s services across enterprise and institutional accounts. Acts as the primary commercial and relationship owner for assigned clients. Accountable for client satisfaction, account growth, and service adoption, ensuring Blockstream is a trusted long-term partner to its clients.

Job Responsibility:

  • Demonstrate end-to-end ownership of client programs by identifying opportunities, positioning and selling services, and orchestrating cross-functional program teams, to deliver complex engagements from initial scoping through sustained client value
  • Own and manage senior client relationships for enterprise and institutional customers across banking, custody, payments, and digital asset environments
  • Act as the primary point of contact for clients, representing their interests internally across Delivery, Solutions, Product, and Engineering teams
  • Engage clients to identify needs, shape service opportunities, and sell Blockstream’s services, including implementation, integration, and ongoing support
  • Partner with Solutions and Delivery leadership to shape client engagements, ensuring scope, value proposition, and expectations are clearly defined
  • Drive account planning, pipeline development, and service expansion across assigned clients
  • Support pre-sales and deal shaping activities, including proposal development, pricing discussions, and commercial negotiations
  • Ensure clear alignment between client expectations, contracted scope, and delivery outcomes
  • Monitor client satisfaction, proactively address concerns, and manage escalations in partnership with Delivery leadership
  • Coordinate and lead client governance forums, including steering committees, QBRs, and executive reviews
  • Act as the voice of the client internally, feeding structured feedback into Product, Solutions, and Service teams
  • Contribute to go-to-market initiatives, client references, and case studies

Requirements:

  • 7-10 years of experience in client management, account management, consulting, or service sales roles within fintech, financial services, or technology infrastructure
  • Proven success managing and growing enterprise or institutional client accounts
  • Strong experience selling and managing professional services, platform services, or complex technology solutions
  • Demonstrated ability to operate as a trusted advisor to senior client stakeholders
  • Experience working in regulated environments such as banking, custody, payments, or capital markets
  • Strong commercial acumen, including deal structuring, pricing, and contract management
  • Self-starter with proven ability to work collaboratively across multiple teams and geographies, demonstrating high-quality and high-touch customer engagement throughout all phases of delivery
  • Excellent communication, negotiation, and stakeholder management skills
  • Ability to work cross-functionally with technical, delivery, and product teams
  • Languages: Swiss German, German, and English required
  • French highly preferred for Geneva market
  • Italian a plus
  • Location: Switzerland, with focus on Zurich and Geneva as primary locations

Nice to have:

  • Experience working with blockchain, digital asset, or crypto infrastructure platforms
  • Background in consulting, system integration, or managed services organizations
  • Familiarity with custody, payments, treasury, or capital markets systems
  • Experience managing multi-year enterprise service engagements
  • Interest in progressing into Director-level client or commercial leadership roles

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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