Senior Manager Change Management Technology Transformation

The Sr. Manager, Change Management is a critical leadership role responsible for driving the successful transformation plan for a multi-year, enterprise-wide Epic transformation. This leader will design, execute, and govern the comprehensive change management strategy, with a primary focus on communicating the strategic purpose, vision, addressing organizational and individual impacts, and guiding employees and external stakeholders through the technology and business transitions. They will partner with functional stakeholders, ensure rapid internal (end user) & external (customer) adoption, high utilization, and proficiency with the new clinical and operational technology systems and associated business processes. This hands-on change agent will focus specifically on minimizing disruption, maximizing employee readiness, and integrating new ways of working across clinical, lab operations, patient services, commercial teams, and external provider/patient channels. This leader will support stakeholder development of Organizational Agility change skills and capabilities in inspiring, engaging, preparing and supporting people through transformations. This role requires a strategic thinker, strong collaborator, with deep execution experience in large-scale technology deployments, ideally within the medical/diagnostics industry. The Sr. Manager will work from Quest Diagnostic's Secaucus, NJ HQ. The position is hybrid (3 days in office) and travel will be 25-50%.