Senior Manager, Change Management and Communications, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Bethesda

Category:
Human Resources

Contract Type:
Not provided

Salary:

52.06 - 70.28 USD / Hour

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Job Description:

The FLEX Senior Manager, Change Management and Communications, is a key member of the Business Transformation Office (BTO) team reporting directly to the Director, Business Transformation Office, US and Canada. The primary focus is designing and delivering the Digital and Technical Transformation (D+TT), a multi-year effort to transform Marriott's technology and business process ecosystem. This role will partner to create and execute change management and communications activities in the U.S. and Canada in support of D+TT.

Job Responsibility:

Partners with the Director and global Change Management team to gather and assess change impacts for U.S. and Canada stakeholders
Partners with the Director and global Change Management team to create and execute a comprehensive change management plan for impacted U.S. and Canada stakeholders
Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.)
Partner with global Change Management and Communications team to develop and deliver communications and engagement activities for the End User Council
Partners with the Director and global Change Management and Communications teams to co-create and execute effective communications to various U.S. and Canada stakeholders via a variety of mediums
Plans, facilitates, and co-creates content for live webinars and office hours in partnership with BTO team and continent experts
Supports the intake of topics and facilitate regular updates to the communications plan
Partners with the Director and global Change Management and Communications teams to create content for and execute continent-wide conferences, key meetings, and planning forums

Requirements:

4-year degree from an accredited university
master's degree strongly preferred
6 years of relevant professional experience in related function that is writing intensive (employee or operations communications, change management, etc.)
prior operations or topline discipline experience a plus
strong personal leadership, organizational, relationship-building, and negotiation skills
outstanding formal and informal presentation skills
demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
excellent written and oral communication skills
experience developing clear, concise, and logically written business communications
ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
ability to work effectively in a complex, service-intensive, deadline-driven environment
ability to work with and influence cross-functional teams in a matrixed organization
ability to build strong relationships to leverage information and insights across key groups
ability to inspire confidence in senior management
ability to be detailed oriented, while maintaining alignment with broader organization objectives
ability to juggle multiple projects and many stakeholders
basic project management skills
ability to complete deliverables with high quality and up to established standards
proficiency with Microsoft Word, Excel, PowerPoint, and Teams applications
experience with Smartsheet is preferred
experience with email distribution tools such as Salesforce Marketing Cloud is a plus

Nice to have:

Experience with Smartsheet
experience with email distribution tools such as Salesforce Marketing Cloud
prior operations or topline discipline experience

What we offer:

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account
dependent care flexible spending account
life insurance
disability insurance
accident insurance
adoption expense reimbursements
paid parental leave
paid sick leave
PTO
holidays

Additional Information:

Job Posted:
October 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Manager, Change Management and Communications