Senior Manager, Change Management and Communications, Business Transformation, APEC & GC

The Senior Manager, Change Management and Communications, is a key member of the Business Transformation Office team, reporting directly to the Director, Change Management + Communications, Business Transformation, APEC + GC (Asia Pacific Excluding China + Greater China). This position is responsible for supporting the day-to-day change management and communications activities for the APEC and GC above property and property associates impacted by Marriott’s Digital + Technology Transformation (DTT) program. The primary focus of the Transformation Office over the next few years will be on designing the user experience and delivering DTT. DTT is a multi-year effort to transform Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favorite travel company. The Transformation Office was established to enable and accelerate DTT through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. This role will build upon our existing DTT change management and communications strategies to create and execute the change management and communications plans and related deliverables for on-property and above-property associates throughout the program’s deployment journey, from Design to Stabilize. This role will partner closely with colleagues throughout the entire DTT Program – including (but not limited to) Global Change Management, Communications, Deployment, XD + Business Process Design, Learning, APEC + GC stakeholders and Testing Teams. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.