Senior Manager, Change Management and Communications, Business Transformation, APEC & GC (Contractual) Job at Marriott Bonvoy (Singapore)

Job Description

The Senior Manager, Change Management and Communications, is a key member of the Business Transformation Office team, reporting directly to the Director, Change Management & Communications, Business Transformation, APEC + GC (Asia Pacific Excluding China + Greater China). This position is responsible for supporting the day-to-day change management and communications activities for the APEC and GC above property and property associates impacted by Marriott’s Digital + Technology Transformation (DTT) program. The primary focus of the Transformation Office over the next few years will be on designing the user experience and delivering DTT. DTT is a multi-year effort to transform Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favorite travel company.

Job Responsibility

DTT Stakeholder Engagement Plan and Execution
DTT Change Management Plan + Execution
DTT Recognition Plan
DTT Change Management Measurement + Analytics

Requirements

4-year degree from an accredited university
master’s degree strongly preferred
5 + years of relevant professional experience (change management, learning, stakeholder engagement, communications or deployment strongly preferred), demonstrating progressive career growth and pattern of exceptional performance
Experience on-property or above property in the APEC + GC, strongly preferred
Experience with large-scale business transformation, strongly preferred in hospitality
Good personal leadership, organizational, relationship-building, and negotiation skills
Outstanding formal and informal presentation skills
Self-starter with self-confidence, enthusiasm, and strong customer service orientation
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred
Excellent English written and oral communication skills
additional Asian languages preferred
Experience developing clear, concise, and logically written business communications, as well as delivering recommendations effectively to demanding audiences
Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
Ability to work effectively in a complex, service-intensive, deadline-driven environment
Ability to work with and influence cross-functional teams in a matrixed organization
Ability to build strong relationships to leverage information and insights across key groups
Ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership
Ability to be detailed oriented, while maintaining alignment with broader organization objectives
Ability to juggle multiple projects and many stakeholders
Strong project management skills
Ability to complete deliverables with high quality and up to established standards
Proficiency with Microsoft Word, Excel and PowerPoint applications

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Senior Manager, Change Management and Communications, Business Transformation, APEC & GC (Contractual)

Job Description

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Senior Manager, Change Management and Communications, Business Transformation, APEC & GC (Contractual)

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