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Senior Manager, Business Process Innovation

Raymond James

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Location:
United States , St Petersburg

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Under general direction, with a high level of autonomy, uses extensive knowledge and skills obtained through education and experience to manage major process improvement initiatives across multiple functional areas to meet organizational efficiency objectives. Leads major projects, programs or processes with significant business impact involving cross-functional teams. Influences strategic direction and develops tactical plans and completes complex assignments with substantial latitude for un-reviewed actions or decisions. Extensive contact with internal customers at all levels and advisors is required, to provide comprehensive solutions to complex problems or needs.

Job Responsibility:

  • Consults with management and other process owners, including branches, to identify and define process improvement opportunities
  • Develops and presents business cases to senior management sponsors
  • Drives process improvements, including identifying causes of process inefficiencies, designing process re-engineering solutions, and developing business and technical requirements
  • Works with product managers and information technology groups to create system requirements that will facilitate processes
  • moves projects through to implementation
  • Leads, coaches, mentors, and trains others in using established process improvement methodology
  • Maintains regular contact with internal customers to identify, research, and resolve issues
  • Ensures effective coordination occurs between assigned functional area(s) and other areas
  • Prepares and delivers written and oral presentations to senior management, including periodic reporting on work progress, project completions and additional ad-hoc reporting as required
  • Ensures policies, procedures, and regulatory requirements are considered in process reviews
  • Operates standard office equipment and uses required software applications
  • Performs other duties and responsibilities as assigned

Requirements:

  • Extensive knowledge and skills obtained through education and experience
  • Knowledge of company’s working structure, policies, mission, and strategies
  • Knowledge of project management methodology
  • Knowledge of process improvement analysis and business process management
  • Knowledge of principles of finance and securities industry operations
  • Knowledge of financial markets and products
  • Knowledge of performance management
  • Skill in analyzing business processes and identifying process improvement opportunities
  • Skill in developing complex business cases
  • Skill in developing and implementing process improvement methodology
  • Skill in implementing processes and procedures for efficient and timely work flow
  • Skill in preparing management reports
  • Skill in promoting effective coordination between work groups
  • Skill in translating broad concepts into specific actions and related success metrics
  • Skill in operating standard office equipment and using required software applications
  • Ability to lead, coach, mentor, and train others
  • Ability to provide strategic vision and translate strategy and vision into actions and related success measures
  • Ability to thrive under pressure and adapt to conflict situations
  • Ability to partner with other functional areas to accomplish objectives
  • Ability to facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
  • Ability to incorporate needs, wants and goals from different business unit perspectives into operational processes
  • Ability to read, interpret, analyze and apply information from job-related publications
  • Ability to incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes
  • Ability to interpret and apply policies and identify and recommend changes, as appropriate
  • Ability to prioritize and manage multiple projects and priorities in a fast-paced, dynamically changing environment
  • Ability to communicate effectively, both orally and in writing
  • Ability to work independently as well as collaboratively within a team environment
  • Ability to lead others in handling change and stressful situations and providing a high level of customer service in a calm and professional manner
  • Ability to establish and maintain effective working relationships at all levels of the organization
  • Ability to maintain currency in process improvement techniques, methodologies, and practice
  • Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance
  • General Experience – 10 to 15 years
  • Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Additional Information:

Job Posted:
March 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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