Senior Manager, Business Process Innovation Job at Raymond James (St Petersburg)

Job Description

Under general direction, with a high level of autonomy, uses extensive knowledge and skills obtained through education and experience to manage major process improvement initiatives across multiple functional areas to meet organizational efficiency objectives. Leads major projects, programs or processes with significant business impact involving cross-functional teams. Influences strategic direction and develops tactical plans and completes complex assignments with substantial latitude for un-reviewed actions or decisions. Extensive contact with internal customers at all levels and advisors is required, to provide comprehensive solutions to complex problems or needs.

Job Responsibility

Consults with management and other process owners, including branches, to identify and define process improvement opportunities
Develops and presents business cases to senior management sponsors
Drives process improvements, including identifying causes of process inefficiencies, designing process re-engineering solutions, and developing business and technical requirements
Works with product managers and information technology groups to create system requirements that will facilitate processes
moves projects through to implementation
Leads, coaches, mentors, and trains others in using established process improvement methodology
Maintains regular contact with internal customers to identify, research, and resolve issues
Ensures effective coordination occurs between assigned functional area(s) and other areas
Prepares and delivers written and oral presentations to senior management, including periodic reporting on work progress, project completions and additional ad-hoc reporting as required
Ensures policies, procedures, and regulatory requirements are considered in process reviews
Operates standard office equipment and uses required software applications
Performs other duties and responsibilities as assigned

Requirements

Extensive knowledge and skills obtained through education and experience
Knowledge of company’s working structure, policies, mission, and strategies
Knowledge of project management methodology
Knowledge of process improvement analysis and business process management
Knowledge of principles of finance and securities industry operations
Knowledge of financial markets and products
Knowledge of performance management
Skill in analyzing business processes and identifying process improvement opportunities
Skill in developing complex business cases
Skill in developing and implementing process improvement methodology
Skill in implementing processes and procedures for efficient and timely work flow
Skill in preparing management reports
Skill in promoting effective coordination between work groups
Skill in translating broad concepts into specific actions and related success metrics
Skill in operating standard office equipment and using required software applications
Ability to lead, coach, mentor, and train others
Ability to provide strategic vision and translate strategy and vision into actions and related success measures
Ability to thrive under pressure and adapt to conflict situations
Ability to partner with other functional areas to accomplish objectives
Ability to facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
Ability to incorporate needs, wants and goals from different business unit perspectives into operational processes
Ability to read, interpret, analyze and apply information from job-related publications
Ability to incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes
Ability to interpret and apply policies and identify and recommend changes, as appropriate
Ability to prioritize and manage multiple projects and priorities in a fast-paced, dynamically changing environment
Ability to communicate effectively, both orally and in writing
Ability to work independently as well as collaboratively within a team environment
Ability to lead others in handling change and stressful situations and providing a high level of customer service in a calm and professional manner
Ability to establish and maintain effective working relationships at all levels of the organization
Ability to maintain currency in process improvement techniques, methodologies, and practice
Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance
General Experience – 10 to 15 years
Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

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Senior Manager, Business Process Innovation

Job Description

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