Senior Manager, Business Process Improvement and Transformation

• End-to-End Ownership: Lead the complete transition lifecycle, from the initial feasibility check to final "Go-Live," ensuring work moves smoothly from onshore to the GCC
• Blueprint Execution: Develop and execute transition plans and activities using a combination of applying established toolkits/methodologies and developing new ones as appropriate
• Portfolio Management: Oversee multiple transitions at once, ensuring that resources are balanced and deadlines are met without dropping the ball on quality
• The "Source of Truth": Establish and run the PMO governance rhythm, including monthly and quarterly reviews with senior leaders to share progress and KPI reports
• Value Realization: Act as the guardian of the business case
• track and report on the "value capture" (savings, efficiency, and ROI) to ensure the transition actually pays off
• Risk Mitigation: Actively hunt for potential bottlenecks or risks in the transition plan and fix them before they escalate
• Global Partnership: Act as the primary bridge between onshore "senders" and GCC "receivers," making sure both sides are aligned on expectations and timelines
• Conflict Resolution: Handle tough escalations with a calm, data-backed approach, ensuring that service levels (SLAs) are maintained even during the "bumpy" phase of a move
• Operational Excellence: Look beyond the "lift and shift"
• partner with GCC functions to identify and drive automation or process-improvement projects that make the work better, not just cheaper
• Strategic Storytelling: Craft professional updates and presentations for senior stakeholders that simplify complex project data into clear, actionable insights
• Cultural Catalyst: Help the organization become more agile by mentoring teams through the change, building trust with stakeholders, and ensuring a smooth "Business As Usual" (BAU) hand-off

• 10+ years in a global captive/GCC environment, with a heavy focus on leading large-scale transitions and PMO portfolios
• Bachelor’s degree in any discipline
• MBA is highly preferred
• Proven track record of managing processes, teams and global stakeholders

Prior experience with G-Suite or similar collaborative tools