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Senior Manager, Business Operations

India, Mumbai · Job Posted May 27, 2026
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Job Description

The Senior Manager, Business Operations is a senior management role, responsible for overseeing the day-to-day administrative, financial, people and procedural activities within a business area / division within the organization. This role leads efforts to develop and improve through efficient and effective integrated processes, implementing common management processes/services to leverage organizational resources. This role directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets and typically acts as a point of contact or gatekeeper between Senior Management and employees. The Senior Manager, Business Operations is responsible for ensuring the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of the organization whilst fostering a collaborative and innovative team culture focused on operational excellence.

Job Responsibility

  • Establishes and optimizes day-to-day operational activities, including revenue and sales growth, expense, cost and margin control and monthly, quarterly and annual financial goal management
  • Leads efforts to develop and improve through efficient and effective integrated processes, implementing common management processes/services to leverage organizational resources
  • Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets
  • Manages and oversees the day-to-day operations to meet budget and other financial goals
  • Supports with development and implementation of a system to track and report on the progress of strategic plan implementation
  • Ensures that all department heads are fully informed of the operational objectives of the business
  • Participates in the design and development of operational processes, policies and improvements related to these processes for each department in their domain
  • Ensures that operational activities comply with organizational requirements for quality management, legal stipulations and general duty of care
  • Advises the management team and/or department heads on key planning issues and make recommendations on important business decisions
  • Facilitates regular meetings with department heads to ensure that operational objectives are achieved
  • Implements all tactical human resource procedures, managing and leading team(s), setting goals and managing performance accordingly

Requirements

  • Leadership skills with creative and financial acumen coupled with strong business intellect necessary for taking the business to the next level
  • Extended ability at interpersonal and communication skills, both verbally and written
  • Extended business acumen, financial expertise, and strategic planning skills
  • Extended problem-solving skills
  • Ability to collaborate with senior leadership at a strategic and tactical level
  • Ability to understand new issues quickly and make wise decisions
  • Ability to work under pressure, plan personal workload effectively and delegate
  • Ability to inspire and move a cross-functional team towards a unified direction with a common vision
  • Extended knowledge of big data analysis and performance/operation metrics
  • Extended understanding of business functions such as HR, Finance, marketing, etc.
  • Bachelor's degree or equivalent in Business Administration or a related field
  • Extended experience gained within a similar senior leadership role preferably within a similar global organization
  • Extended hands-on experience in strategic planning, and business operations
  • Extended leadership skills with excellent work ethic
  • Extended experience with successfully managing budgets

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