CrawlJobs Logo

Senior Manager, Business Application Support

United States, Birmingham, AL · Job Posted February 21, 2026
Apply Position
Job Link Share

Job Description

The Senior Manager of Software Development is responsible for managing multiple software development teams in all aspects of the software development life-cycle.

Job Responsibility

  • Prepares and presents project proposals to users in functional areas, analyzes the impact of proposals on other groups, and helps to establish successful project direction
  • Interacts with senior managers and executives to establish broad-based technical direction related to applications programming as well as other functional areas
  • Establishes technical objectives and communicates short and long-term business goals, ensuring that applications programs meet the company standards, and analyzing return on hardware and software investments
  • Assembles project plans monitors work efforts daily, performs quality reviews, and escalates functional, quality, and timeline issues of one or more projects
  • Develops or guides in developing project governance documents that effectively explain the business objective, scope, approach, and timeline
  • Owns ensuring applications meet performance and quality standards
  • Prepares project status presentations and communicates to team members, Project Sponsors and IT Executives
  • Maintains schedules and coordinates activities of the development group to support the priority communicated from management and monitors the completion of tasks within time and cost constraints and ensures that business requirements and functional needs are met
  • Adheres to project and business governance standards and methodologies
  • Follows policies and procedures, software development guidelines, user interface standards, and change control processes
  • Ensures projects are delivered on time and according to specifications
  • Keeps key user representatives updated on project status and problem resolution status
  • Guides subordinate employees involved in designing, developing, and implementing programs for internal functional areas by establishing goals that are aligned with established policies and standards
  • also identifies and recommends changes to established practices and policies that affect subordinate employees
  • Researches the feasibility of new applications or modifications to existing applications, recommends action, and works with vendors, and functional managers to analyze/decide on technology choices
  • Performs other duties as assigned

Requirements

  • Bachelor's degree and twelve (12) to fifteen (15) years of related experience
  • or equivalent combination
  • Four (4) or more years managerial/leadership experience
  • Strong product/technology/industry knowledge
  • Extensive knowledge and expertise in the use of project management methodologies and tools, resource management practices, and change management techniques
  • Knowledge of structured application development and change control methodologies
  • Knowledge of object oriented analysis and design
  • Solid leadership Skills
  • Strong technical aptitude
  • Ability to lead, motivate and direct a workgroup
  • Ability to prioritize projects and deliverables
  • Ability to work effectively with senior management
  • Must be eligible to work in the US without Visa Sponsorship

What we offer

Options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Senior Manager, Business Application Support

8 matching positions

Applications Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years relevant experience
  • Post-Graduation in relevant field preferred
  • Senior to advanced level experience in Apps Support role with commensurate people management experience
  • Experience of senior stakeholder management
  • Project management with demonstrable results in improving IT services
  • Capacity Planning/Forecasting exposure
  • Good understanding of ML algorithms and practical application
  • Hand-on experience AI/ML services
  • Bachelor's/University degree, Master's degree preferred
Job Responsibility
Job Responsibility
  • Management of complex/critical/large professional disciplinary areas
  • Vendor relationship management including oversight for all offshore managed service
  • Improve service level to end users including maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing
  • Guide development teams on application stability and supportability improvements
  • Formulate and implement framework for managing capacity, throughput and latency
  • Define and implement application on-boarding guidelines and standards
  • Drive continued cost reductions and efficiencies across portfolios
  • Evaluate subordinates' performance and make decisions on personnel actions
  • Participate in business review meetings
  • Assure adherence to all support process and tool standards
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst

The Applications Support Senior Analyst is responsible for maintaining applicati...
Location
Location
Bahrain , Manama
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Unix
  • Shell scripting
  • SQL/Oracle
  • Mongo DB queries
  • ECS/Openshift /AWS
  • KAFKA/MQ/SFTP /NDM
  • Tools – App D, SPLUNK, KIBANA
  • Monitoring – ITRS setup, Grafana
  • Autosys, on job
  • Good communication skills & team-player
Job Responsibility
Job Responsibility
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Reviews and develops application contingency planning to ensure availability to users
What we offer
What we offer
  • Career growth opportunities
  • Equal opportunity employment
  • Accessibility accommodations
  • Fulltime
Read More
Arrow Right

Business Performance Senior Manager

The Business Performance Senior Manager is a member of the Transformation Execut...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s degree (scientific area) and 10 years of directly related experience OR Bachelor’s degree (scientific area) and 12 years of directly related experience
  • Knowledge of Regulatory principles
  • Working with policies, procedures and SOP’s
  • Comprehensive understanding of regulatory activities and how they impact other projects and/or processes
  • General knowledge of national legislation and regulations relating to medicinal products
  • General awareness of the registration procedures/challenges in the region for CTAs, MAs and all lifecycle management activities
  • Knowledge and experience in the international regulatory environment relevant for product area and development stage
  • Understanding of drug development
  • Able to anticipate regulatory Agency questions and potential responses
  • Demonstrate strong teamwork ability
Job Responsibility
Job Responsibility
  • Represent GRAAS at cross-functional MAL and Business Development-related forums, providing strategic input and thought leadership
  • Form and lead sub-function teams for integration and licensing activities, ensuring alignment with strategic objectives
  • Drive strategic solutions to complex business problems, leading analyses and negotiations with key decision makers
  • Lead Regulatory workstreams across all deal phases
  • Serve as Lead for all product licensing work, including integrations into and transitions out of Amgen
  • Closely partner with Regulatory Affairs (RA) Therapeutic Area Integration Project Lead and advise/instruct them on end-to-end process and details of planning and execution of acquisition integration
  • Act as their delegate as needed in cross-functional meetings
  • Assist with pre-deal close GRAAS due diligence
  • Develop and manage GRAAS integration workplan
  • Draft and manage any new controlled documents unique to the integration, such as Quality Integration PLANs and bridging process GDEs
What we offer
What we offer
  • Reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment
Read More
Arrow Right

Senior Manager, Consumer Experience Growth & Support

CommonSpirit Health is looking for a pivotal leadership role with this unique po...
Location
Location
United States , Englewood
Salary
Salary:
60.24 - 89.60 USD / Hour
americannursingcare.com Logo
American Nursing Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors Of Science Required
  • 7+ years of progressive experience in Information Technology within a clinical or clinical information systems environment Required
  • 5+ years of demonstrated success in a dedicated people management role, leading and developing high-performing teams, preferably an IT Support team, application development team, or highly matrixed Required
  • Proven experience leading complex projects and large matrixed teams with significant stakeholder engagement and a track record of achieving project goals Required
  • Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, Business Administration, or a related field, Required
  • Knowledge of legal, managerial, and organizational principles and standards for health systems Required
  • EHR and TPA build knowledge required (e.g., Epic, Adobe, GCP, etc.)
  • EPIC Certification (EPIC) Required
  • Architectural Awareness: Foundational understanding of the Software Development Life Cycle (SDLC) and key architectural concepts (e.g., Data Layer, API integration, Microservices, Cloud platforms to the consuming application) to facilitate effective partnership with development and engineering teams Required
  • Exceptional People Leadership: Demonstrated ability to lead, motivate, coach, and develop diverse teams, fostering a high-performance, collaborative, and empathetic culture, especially across operational and innovation functions Required
Job Responsibility
Job Responsibility
  • Strategic Leadership: Provide strategic leadership, oversight, and mentorship for a diverse team of IT professionals, encompassing both consumer support and Epic/EHR innovation analysts
  • Consumer Experience Support Vision: Set the vision for, and drive the transformation of, consumer-facing IT support to deliver a "white glove" experience
  • Performance Management and Strategic Cross-skilling: Provide performance feedback and complete performance evaluations for Team-members
  • Strategic Thinking and Bridging Capabilities: Strong skillset in matrixed management to bridge EHR analysts from implementation and support, with consumer web and app POC, development, and translating consumer and patient feedback into product and engineering requests
  • Application Stewardship: Responsible for support of clinical and/or business IT applications and systems
  • Operational Resource Management of a diverse team: Strategically manage team schedules, including on-call rotations and resource allocation
  • Epic, TPA and Engineering Upskilling: Drive the upskilling and cross-training of consumer support personnel in Epic applications and workflows
  • Innovation & Discovery Lead of EHR capabilities: Dotted line accountable leader, to pair with development teams from discovery, inception, development, and execution of Proof-of-Concept (POC) projects and discovery initiatives
  • EHR Relationship Management and Growth mindset, nimble team cultivation: Supports multiple business applications with key focus on Epic applications and upskilling direct reports on Epic support models
  • Seamless Integration and Implementation and Strategic Bridge Building: Collaborate with Epic Gold, Operations & Maintenance (O&M) teams, and other internal stakeholders to facilitate seamless transitions from POC to production
What we offer
What we offer
  • medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings
  • Fulltime
Read More
Arrow Right

Application Development Senior Manager

Application Development Senior Manager position at Citi, responsible for providi...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BE/ME/MS/MCA degree holder
  • Minimum 12-18 years of development experience with a mix of technologies on Java, Spring boot Micro Service, MongoDB and PL/SQL
  • Strong understanding of object-oriented analysis and design, design patterns, high availability and concurrent programming
  • Strong understanding on Agile projects and SAFe Agile ceremonies
  • Demonstrated excellent software development skills
  • Strong experiences in implementation of Java, J2EE, Spring framework, Hibernate, JPA, App Server
  • Experience in building enterprise transaction-based system with focus on recovery, stability, reliability, scalability and performance
  • Deep understanding and extensive experience in developing REST based web services using Spring Boot
  • Strong experience in designing complex application in micro services platform
  • Solid understanding and experience of integrating Web Services
Job Responsibility
Job Responsibility
  • Providing technical engineering leadership of multiple large scale/complex global software solutions
  • Responsible for tracking and running projects in Agile methodology
  • Managing teams of permanent employees and vendors
  • Driving discussions between Business, Solutions, Operations and Application Teams
  • Fulltime
Read More
Arrow Right

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...
Location
Location
United States , Chicago
Salary
Salary:
155000.00 - 185000.00 USD / Year
clearstreet.io Logo
Clear Street
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–8 years of experience in application support
  • At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
  • Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
  • Hands-on experience with Kubernetes and Docker for deployment troubleshooting
  • Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
  • Experience with ticketing systems (e.g., Jira)
  • Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
  • Proven ability to lead and motivate a support team
  • Strong decision-making and problem-solving skills in high-pressure environments
  • Excellent communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
  • Manage a team of application support analysts, providing mentorship, training, and performance evaluations
  • Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
  • Lead complex configuration tasks, such as system integrations, and custom module deployments
  • Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
  • Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
  • Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
  • Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
  • Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
  • Contribute to the roadmap for support operations, aligning with business goals and client needs
What we offer
What we offer
  • Competitive compensation packages
  • Company equity
  • 401k matching
  • Gender neutral parental leave
  • Full medical, dental and vision insurance
  • Lunch stipends
  • Fully stocked kitchens
  • Happy hours
  • Fulltime
Read More
Arrow Right

Senior Manager, Change Management and Communications

The FLEX Senior Manager, Change Management and Communications, is a key member o...
Location
Location
United States , Bethesda
Salary
Salary:
52.06 - 70.28 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-year degree from an accredited university
  • master's degree strongly preferred
  • 6 years of relevant professional experience in related function that is writing intensive (employee or operations communications, change management, etc.)
  • prior operations or topline discipline experience a plus
  • strong personal leadership, organizational, relationship-building, and negotiation skills
  • outstanding formal and informal presentation skills
  • demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
  • excellent written and oral communication skills
  • experience developing clear, concise, and logically written business communications
  • ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
Job Responsibility
Job Responsibility
  • Partners with the Director and global Change Management team to gather and assess change impacts for U.S. and Canada stakeholders
  • Partners with the Director and global Change Management team to create and execute a comprehensive change management plan for impacted U.S. and Canada stakeholders
  • Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.)
  • Partner with global Change Management and Communications team to develop and deliver communications and engagement activities for the End User Council
  • Partners with the Director and global Change Management and Communications teams to co-create and execute effective communications to various U.S. and Canada stakeholders via a variety of mediums
  • Plans, facilitates, and co-creates content for live webinars and office hours in partnership with BTO team and continent experts
  • Supports the intake of topics and facilitate regular updates to the communications plan
  • Partners with the Director and global Change Management and Communications teams to create content for and execute continent-wide conferences, key meetings, and planning forums
What we offer
What we offer
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical coverage
  • dental coverage
  • vision coverage
  • health care flexible spending account
  • Fulltime
Read More
Arrow Right

Apps Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years relevant experience
  • Post-Graduation in relevant field preferred
  • Senior to advanced level experience in an Apps Support role with commensurate experience in people management
  • Experience of senior stakeholder management
  • Project management with demonstrable results in improving IT services
  • Capacity Planning/Forecasting exposure a plus
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholders
Job Responsibility
Job Responsibility
  • Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
  • Vendor relationship management including oversight for all offshore managed service
  • Improve the service level the team provides to our end users
  • Guide development teams on application stability and supportability improvements
  • Formulate and implement a framework for managing capacity, throughput and latency
  • Define and implemented application on-boarding guidelines and standards
  • Work with various team members on coaching them on how to maximize their potential
  • Drives continued cost reductions and efficiencies across the portfolios supported
  • Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions
  • Participates in business review meetings, relating technology tools strategies to business requirements
  • Fulltime
Read More
Arrow Right