Senior Manager Business Analyst Genesys CX & Contact Centre Analyst Job at Vodafone (Pune)

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

5+ years of experience as a Business Analyst within contact centre or telecommunications environments
Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
Ability to translate complex technical concepts into clear, accessible language for all stakeholders
Knowledge of Agile and Waterfall methodologies
Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
Technical degree and minimum four years of contact centre experience

Job Responsibility

Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
Participate in test planning, UAT execution, and validation of deployed solutions
Produce user guides, process flows, and technical documentation for support teams and stakeholders
Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
Contribute to application lifecycle management ensuring reusability and architectural consistency

What we offer

Opportunity to work on advanced CX and contact centre technologies across global operations
Exposure to complex technical landscapes and collaboration with multi‑national teams
Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
A collaborative environment promoting innovation, problem‑solving, and professional growth

New

Pharmacy Technician

At CVS Health, we are focused on transforming health care for our customers and ...

Location

United States , Coralville

Salary:

16.50 - 25.00 USD / Hour

CVS Health

Expiration Date

September 06, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner

Job Responsibility

Support the pharmacy team in delivering operational and service excellence within your store
Assist patients and customers to deliver an exceptional experience
Assist the pharmacy team to ensure that pharmacy operations run smoothly, patients’ prescriptions are filled promptly, safely, and accurately
Provide caring service that exceeds patient expectations
Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication
Follow all company SOPs at each workstation to help Pharmacists manage and improve patient health
Follow pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contribute to positive patient experiences by showing empathy and genuine care
completing basic inventory activities, as permitted by law
Contribute to a high-performing team, embracing a growth mindset

What we offer

Dental
Vision
Wellness resources
Employee discounts
Access to certain voluntary benefits
Other programs

Parttime

Sr Mobile Expert

Sr Mobile Expert are our most capable experts with a passion for delivering best...

Location

United States , Eugene

Salary:

7200.00 USD / Year ▼

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
Care: Elite Expert, Account Care (Preferred)
Care: Elite Expert, Technical Care (Preferred)
Communication (Required)
Critical Thinking (Required)
Customer Service (Required)
Multitasking (Required)
Product Knowledge (Required)
Sales (Required)

Job Responsibility

Sells appropriate products, features, and services based on customer needs
Resolves customer pain points in one interaction utilizing in-store systems and digital tools
Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile
Consistently leverages digital tools in interactions and onboarding
Works collaboratively to build and contribute to a culture of sales and service

What we offer

Annual stock grant
employee stock purchase plan
401(k)
free money coaches
medical insurance
dental insurance
vision insurance
flexible spending account
paid time off
paid holidays

Parttime

Sr Mobile Expert

Job Overview: Sr Mobile Expert are our most capable experts with a passion for d...

Location

United States , Fort Mill

Salary:

20.00 - 29.00 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Communication (Required)
Critical Thinking (Required)
Customer Service (Required)
Multitasking (Required)
Product Knowledge (Required)
Sales (Required)
Task Management (Required)
Teamwork Orientation (Required)
Troubleshooting (Required)

Job Responsibility

Sells appropriate products, features, and services based on customer needs
Resolves customer pain points in one interaction utilizing in-store systems and digital tools
Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile
Consistently leverages digital tools in interactions and onboarding
Works collaboratively to build and contribute to a culture of sales and service

What we offer

Annual stock grant
employee stock purchase plan
401(k)
free year-round money coaches
medical insurance
dental insurance
vision insurance
flexible spending account
paid time off
up to 12 paid holidays

Parttime

Sr Mobile Expert

Sr Mobile Expert are our most capable experts with a passion for delivering best...

Location

United States , Philadelphia

Salary:

7200.00 USD / Year ▼

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Retail: 12+ mos. Neighborhood Mobile Expert
Care: Elite Expert, Account Care
Care: Elite Expert, Technical Care
Customer Service Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)
Retail Sales Retail experience in high volume environment and ability to work in varied environments (Required)
Detailed Organization Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
Mathematics Consistent accuracy with basic math and proficient use of a calculator is required (Required)
Pass certification and quarterly re-certification process. (Required)

Job Responsibility

Sells appropriate products, features, and services based on customer needs
Resolves customer pain points in one interaction utilizing in-store systems and digital tools
Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile
Consistently leverages digital tools in interactions and onboarding
Works collaboratively to build and contribute to a culture of sales and service

What we offer

Annual stock grant
employee stock purchase plan
401(k)
free year-round money coaches
medical insurance
dental insurance
vision insurance
flexible spending account
paid time off
up to 12 paid holidays

Fulltime

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Gladewater

Salary:

16.00 - 24.00 USD / Hour

CVS Health

Expiration Date

September 06, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

Full Stack Developer

Location

Singapore , Singapore

Salary:

Not provided

LGT Gruppe Holding AG

Expiration Date

Until further notice

Requirements

Completed apprenticeship in Information Technology or a Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience
Proven experience as a Backend or Full Stack Developer, preferably within the financial or technology sectors
Experience working in agile environments with cross-functional teams
Proficient in backend technologies like Java, Python, or similar OOP languages
Experienced in designing REST APIs and microservices
Familiar with containerisation (eg, Kubernetes, OpenShift) and cloud platforms (Asure, AWS)
Strong knowledge of databases (Oracle, PostgreSQL, MongoDB) and SQL principles
Experience with DevOps tools, CI/CD pipelines, and version control (eg Git)
Understanding of security best practices in application development
Skilled in system integration and debugging complex architectures

Job Responsibility

Application Development and Architecture: Design and implement backend services, APIs, and microservices using modern languages and frameworks
Build and maintain scalable, secure, and maintainable databases and applications
Frontend Integration: Develop responsive, user-friendly interfaces with frameworks like Angular, React, or Vue.js
Ensure seamless data flow between backend and frontend for a cohesive user experience
System Optimisation and Security: Enhance application performance by addressing bottlenecks with solutions like caching and load balancing
Implement robust security measures to protect data and ensure compliance
Collaboration: Work in agile teams to analyse requirements, design solutions, and deliver quality features
Participate in code reviews, sprint planning, and retrospectives while collaborating with global stakeholders
DevOps and Continuous Integration: Collaborate with DevOps teams to integrate CI/CD pipelines using Kubernetes, Docker, and GitLab
Focus on containerising applications, automating testing, and streamlining deployments

What we offer

Parental leave
Marriage leave
Childcare assistance
Annual leave
Support for external training and further education
Study leave
Long employee service awards
Staff referral awards
Life and accident insurance
Employee assistance program

Fulltime

New

Seasonal Immunizing Pharmacist

We're building a world of health around every individual — shaping a more connec...

Location

United States , Wynnewood

Salary:

Not provided

CVS Health

Expiration Date

Until further notice

Requirements

Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list

Job Responsibility

Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Traveling the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC)
overseeing the pharmacy and serving as the Pharmacy Manager's proxy during bench shifts without overlap
Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
Assumes Pharmacy Manager's day-to-day duties when serving as the only or the primary pharmacist-on-duty
Contributing to positive patient experiences by showing empathy and genuine care and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient's total healthcare team, and proactively resolving insurance and/or medication issues
Proactively offering and delivering immunizations to keep patients healthy
engaging and supporting Pharmacy Technicians to learn to immunize
Supporting the effective management of pharmacy inventory in all pharmacies worked by following—and guiding the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

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Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

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Sr Mobile Expert

Sr Mobile Expert

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