Senior Manager Business Analyst Genesys CX & Contact Centre Analyst Job at Vodafone (Pune)

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

5+ years of experience as a Business Analyst within contact centre or telecommunications environments
Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
Ability to translate complex technical concepts into clear, accessible language for all stakeholders
Knowledge of Agile and Waterfall methodologies
Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
Technical degree and minimum four years of contact centre experience

Job Responsibility

Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
Participate in test planning, UAT execution, and validation of deployed solutions
Produce user guides, process flows, and technical documentation for support teams and stakeholders
Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
Contribute to application lifecycle management ensuring reusability and architectural consistency

What we offer

Opportunity to work on advanced CX and contact centre technologies across global operations
Exposure to complex technical landscapes and collaboration with multi‑national teams
Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
A collaborative environment promoting innovation, problem‑solving, and professional growth

New

Technician position in Predictive maintenance and advanced energy management

You would be working in a multicultural and multi-disciplinary group, where expe...

Location

Italy , Turin

Salary:

30000.00 EUR / Year

Italian Institute of Technology

Expiration Date

May 30, 2026

Requirements

MSc in Science, Engineering, Physics, or equivalent degree
good technical writing skills in Italian and English
previous experience in technologies for the energy and/or environmental transitions
previous experience in applied research or technical project management (desirable)

Job Responsibility

Technology mapping and gap analysis for predictive maintenance platforms
Collection and structuring of requirements from grid stakeholders (DSO, industrial operators, CER managers)
drafting of the Deliverable Technical Report including functional requirements catalogue and glossary
Systematic survey of technical-scientific literature and commercial solutions in predictive maintenance
multi-criteria comparative matrix of analysed platforms
gap quantification
drafting of Deliverable Technical Report
Cross-cutting activities: periodic technical reporting, IIT timesheet preparation, participation in Management Committee meetings, document management on project SharePoint, and monitoring of IIT Learning Activity progress

What we offer

Private health care coverage depending on your role and contract
Candidates from abroad or Italian citizens who have carried scientific research activity permanently abroad and meet specific requirements, may be entitled to a deduction from taxable income of up to 90% from 6 to 13 years

Fulltime

New

Student Pharmacist

In this fast paced, multifaceted role, you are required to perform tasks under P...

Location

Australia , Jindalee

Salary:

Not provided

Chemist Warehouse

Expiration Date

Until further notice

Requirements

Ability to work well in a team and autonomously
Dedicated work ethic
Excellent customer service
Eye for detail and accuracy
Knowledge of Pharmacy products
Strong communication skills between all stakeholders
Willingness to learn and grow with the business
Repeat the same movements
Stand for long periods of time
Use hands to handle, control, or feel objects, tools, or controls

Job Responsibility

Assisting with customer service queries
Assisting with scripts in/out and dispensing
Counselling customers about medications
Replenishing stock and maintaining inventory levels

What we offer

Ongoing training and support
Staff discounts
Recognition
Regular celebrations
Employee Assistance Program (EAP)
Flexible rosters
Service recognition
End-of-year awards

Parttime

New

Retail Pharmacy Assistant

This is an exciting opportunity for a Retail Pharmacy Assistant to join our fast...

Location

Australia , Caloundra

Salary:

Not provided

Chemist Warehouse

Expiration Date

Until further notice

Requirements

Ability to work well in a team and autonomously
Excellent customer service with an eye for detail and accuracy
Strong communication skills with all stakeholders
S2 & S3 trained & Certificates I–III in Community Pharmacy highly regarded
The successful applicant must meet National Criminal History Check requirements and hold appropriate working rights

Job Responsibility

Helping customers with queries, keeping shelves stocked, and ensuring transactions run smoothly
Replenish stock and maintain inventory levels
Serve customers and process purchases through our POS system
Setting up displays for catalogue promotions

What we offer

Access to ongoing training and support to grow your career
Positive team culture with perks like staff discounts, recognition, and regular celebrations
Confidential Employee Assistance Program (EAP)
Flexible rosters
Service recognition and end-of-year awards

Fulltime

New

Account Support Representative 11:30a-8p

The Account Support Representative works closely with car dealerships from acros...

Location

United States , Buffalo

Salary:

21.00 USD / Hour

ACV Auctions

Expiration Date

Until further notice

Requirements

Ability to read, write, speak, and understand English
High School Diploma or equivalent required
1 years administrative or customer service experience
Team Player at heart - mentoring, collaborating with and supporting the professional development of those around you
Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
Ability to be self-motivated and able to work independently
Adapt quickly to shifting priorities and assist others during the process
Fluent Spanish a plus
Understanding of systems, CRMs, GSuite and Microsoft Office
Must be able to remain in a stationary position for 50% or more of the work day

Job Responsibility

Actively and consistently support all efforts to simplify and enhance the customer experience
Receive inbound calls from ACV customers
Resolve customer inquiries by using all the resources available such as Salesforce and internal ACV tools
Perform outbound calls to ACV customers as needed to resolve issues
Document activities, strategies and efforts within Salesforce
Provide pre- and post-sales support to customers to ensure consistent repeat business
Meet or exceed SLA’s to issue resolutions
Understand ACV policies and procedures
Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration
Present current ACV offerings, products, services and newest features to promote business

What we offer

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Fulltime

New

Outside Facility Supervisor

The Outside Facility Supervisor is responsible for maintaining the safety, funct...

Location

United States , Fort Wayne

Salary:

56480.00 USD / Year

ACV Auctions

Expiration Date

Until further notice

Requirements

Ability to read, write, speak and understand English
High school diploma or equivalent required
3-5 years of experience in lot operations, property maintenance, or a related field preferred (auto auction or automotive environment strongly preferred)
Experience in supervising other people. This role will have 4-5 direct reports
Familiarity with vehicle flow, lot organization, and outdoor operations
Basic mechanical or maintenance knowledge is a plus
Strong problem-solving skills and attention to detail
Ability to work independently in a fast-paced, outdoor environment
Ability to stand and walk for extended periods across large outdoor areas
Ability to lift up to 50 lbs

Job Responsibility

Actively and consistently support all efforts to simplify and enhance the customer experience
Oversee the condition and upkeep of all exterior areas including vehicle lots, sale lanes, parking areas, roadways, fencing, and signage
Conduct daily inspections of the property to identify hazards such as potholes, fluid spills, debris, lighting outages, or damaged infrastructure
Coordinate and/or perform minor repairs to maintain safe and functional lot conditions
Ensure proper drainage and address weather-related impacts such as snow, ice, or standing water
Maintain cleanliness of the lot, including removal of trash, parts, and abandoned materials
Support efficient vehicle movement throughout the property, ensuring lanes, staging areas, and parking rows remain clear and organized
Work closely with operations teams to support vehicle check-in, movement, and post-sale transitions
Identify and resolve congestion or flow issues that could impact operations or safety
Conduct regular patrols of the auction property to ensure security of vehicles, equipment, and facilities

What we offer

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Fulltime

New

Cook

Join our DYNAMIC team at Bickford Senior Living as a Cook! The Cook supports the...

Location

United States , Sioux City

Salary:

17.00 USD / Hour

Bickford of Marshalltown

Expiration Date

Until further notice

Requirements

Exhibits "learner's mindset"
Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Competent in organizational and time management skills
Demonstrates good judgment, problem-solving, and decision-making skills

Job Responsibility

Prepare meals following Bickford's menus, processes, and expectations
Serve food timely, at the correct temperatures, and appropriately plated
Ensure Bickford's process is followed during meal service
Interact with residents in the Dining Room during meals to enhance their dining experience
Wash dishes, pots, and pans following Bickford's dishwashing procedure
Follow the Kitchen Daily Task Guide
Utilize residents' Meal Order Information form to follow/track all resident physician ordered diets, allergies, and preferences
Maintain food service records in accordance with regulatory requirements and Bickford's policies
Store food in accordance with regulatory requirements and Bickford's policies
Complete assigned tasks from the Kitchen Rotational Cleaning Schedule

What we offer

Full-time employees are eligible for all benefits (medical, dental, vision, and voluntary products)
Part-time employees (29 or fewer hours per week) are eligible for Voluntary Life, Voluntary Short-Term Disability
Benefits start the 1st of the month following 30 days of employment for full-time employees
Benefits start on the 1st of the month following 30 days of employment
Prescription savings plans
All employees are eligible for 401(k) with employer match
Pay available daily

Fulltime

New

Software Tester

DCS is looking for a Software Tester to join our team supporting NAVY Test Wing ...

Location

United States , Patuxent River

Salary:

71307.00 - 121423.00 USD / Year

DCS Corporation

Expiration Date

Until further notice

Requirements

Due to the sensitivity of customer related requirements, U.S. citizenship is required. Bachelor's Degree in Software Engineering, Database Engineering, Computer Engineering, or Computer Science plus 3 years of experience is required. Secret security clearance on Day One with the ability to obtain and maintain a TS/SAP US Government Secret security clearance. Experience in Systems & Software requirements analysis, design, and systems integration pertaining to medium to high complexity hardware/software systems. Strong C#/C++ Knowledge and experience. Strong Python knowledge and experience, in particular with developing automated tests in RobotFramework. Experience working with automated test utilizing MatLab and/or RobotFramework. Excellent technical, interpersonal, written and verbal communication skills. Experience working in Scaled Agile Framework (SAFe) or Agile Scrum.

Job Responsibility

Interface directly with project managers, government stakeholders, vendors, and developmental organizations to identify software system requirements, software design and implementations
Provide inputs for sprint planning and execution to include scope, needs, and schedule
Design, develop, integrate and test target software

Fulltime

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

Vodafone

Location:
India , Pune

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 19, 2026

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