Senior Manager Business Analyst Genesys CX & Contact Centre Analyst Job at Vodafone (Pune)

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

5+ years of experience as a Business Analyst within contact centre or telecommunications environments
Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
Ability to translate complex technical concepts into clear, accessible language for all stakeholders
Knowledge of Agile and Waterfall methodologies
Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
Technical degree and minimum four years of contact centre experience

Job Responsibility

Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
Participate in test planning, UAT execution, and validation of deployed solutions
Produce user guides, process flows, and technical documentation for support teams and stakeholders
Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
Contribute to application lifecycle management ensuring reusability and architectural consistency

What we offer

Opportunity to work on advanced CX and contact centre technologies across global operations
Exposure to complex technical landscapes and collaboration with multi‑national teams
Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
A collaborative environment promoting innovation, problem‑solving, and professional growth

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Bedford

Salary:

16.00 - 24.00 USD / Hour

CVS Health

Expiration Date

September 06, 2026

Requirements

Must be at least 16 years of age
Licensure requirements vary by state
Attention and Focus
The ability to concentrate on a task over a period of time without being distracted
Customer Service Orientation
Actively look for ways to help people, and do so in a friendly manner
Notice and understand customers’ reactions, and respond appropriately
Communication Skills
Use and understand verbal and written communication to interact with customers and colleagues
Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs

Fulltime

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , West Roxbury

Salary:

17.00 - 27.00 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state, click here to learn more
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
and other programs

Parttime

New

Facilities Manager

Our client, a globally recognized Tier 1 commercial real estate firm, is seeking...

Location

Australia , Brisbane

Salary:

65.00 AUD / Hour

Randstad

Expiration Date

July 17, 2026

Requirements

Proven Experience: Demonstrated success in facilities management, specifically within high-density commercial or mixed-use assets
Technical Proficiency: Strong understanding of Building Management Systems (BMS) and preventative maintenance programs
Regulatory Knowledge: Solid knowledge of Queensland WH&S legislation and building compliance requirements
Adaptability: Ability to hit the ground running immediately and manage competing priorities in a fast-paced environment
Communication: Exceptional interpersonal skills to liaise effectively with stakeholders, contractors, and tenants
Previous experience in facilities services
Secondary School/High School

Job Responsibility

Manage the daily facility operations, ensuring all plant and equipment (HVAC, fire, electrical, vertical transport) are maintained to the highest standards
Supervise on-site contractors and vendors, ensuring strict adherence to site rules, safety protocols, and KPIs
Maintain rigorous site compliance, including fire safety, WH&S, and incident reporting
Act as the face of the building, building strong relationships with commercial and retail tenants, and promptly resolving building-related issues
Monitor site budgets, review service invoices, and assist with utility reporting
Act as the first point of response for any building emergencies or maintenance requests

What we offer

quick turn around contract
tier 1 business
great team

Fulltime

New

Pharmacy Technician

At CVS Health, we are focused on transforming health care for our customers and ...

Location

United States , Frisco

Salary:

16.50 - 25.00 USD / Hour

CVS Health

Expiration Date

September 06, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

New

Inside Sales Representative

Are you an entrepreneurial and self-motivated individual looking for a new chall...

Location

Canada , Laval

Salary:

60000.00 - 70000.00 USD / Year

Randstad

Expiration Date

September 04, 2026

Requirements

Minimum of 3 years of experience in the metal industry or a related field
Mandatory bilingualism (French/English), both spoken and written, as the majority of the clientele is located outside of Quebec (Ontario and Eastern Canada)
High proficiency with ERP systems and standard office productivity tools (Word, Excel, Outlook)
Strong analytical skills, critical thinking, and problem-solving abilities
Excellent interpersonal skills, autonomy, and outstanding customer service

Job Responsibility

Ensure direct communication with clients regarding quotes, follow-ups, and negotiations
Respond promptly to customer inquiries and ensure orders are accurately updated in the ERP system
Collaborate with various internal departments (credit, outside sales, purchasing, quality assurance)
Analyze market and competitor information to support team growth
Leverage the list of current and potential clients to increase company orders (warm calling)

What we offer

Base salary between $60k and $70k
Profit-sharing bonus
Day shift, Monday to Friday (8:00 AM to 5:00 PM)
Hybrid position located in Laval after training (3 days on-site)
Comprehensive benefits package including health insurance and a pension plan
Work environment focused on trust, respect, and safety

Fulltime

Supply Chain Technical Accounting Analyst

The Supply Chain Technical Accounting Analyst will partner with supply chain ope...

Location

United States , Spring

Salary:

92600.00 - 213500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First level university degree with a focus in finance, accounting
advanced degree or accounting certification (e.g., CPA, MBA) preferred
Big four public accounting experience a plus
Typically 3+ years of experience as a financial analyst
Typically experienced in supply chain accounting matters such as Contract Manufacturing, Standard Costing, Vendor Rebates, Product Financing Arrangements
Excellent understanding of accounting principles and financial analysis, with advanced knowledge in one area
Excellent analytical skills
Excellent business application skills (e.g., Microsoft Excel)
Excellent communication and influencing skills
Superior teamwork skills

Job Responsibility

Partner with supply chain operations, business unit finance, corporate financial planning and analysis, tax and others as necessary to provide accounting analysis and support on supply chain related transactions and accounting issues
Work in collaboration with internal and external auditors
Assist with for Hewlett Packard Enterprise’s Supply Chain Accounting decisions and partner with business unit finance teams, corporate financial planning and analysis (FP&A), tax and others as necessary to provide accounting analysis and support on transactions and accounting issues related to contract manufacturing, standard costing, vendor rebates, excess & obsolescence reserves etc
Review contracts and contract amendments and interpret U.S. GAAP accounting standards and SEC guidance to determine the accounting and financial reporting treatment for new, material, and/or complex, unusual transactions or agreements and document conclusions in accounting position memorandum and support the review process with management and external auditors
Understand the SOX process flows, narratives, risk and control matrices of business processes and follow required SOX controls for Supply Chain Accounting matters

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Pharmacy Technician

We're building a world of health around every individual — shaping a more connec...

Location

United States , Foster City

Salary:

19.85 - 29.85 USD / Hour

CVS Health

Expiration Date

August 08, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

Fulltime

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Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

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