Senior Manager Business Analyst Genesys CX & Contact Centre Analyst Job at Vodafone (Pune)

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

5+ years of experience as a Business Analyst within contact centre or telecommunications environments
Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
Ability to translate complex technical concepts into clear, accessible language for all stakeholders
Knowledge of Agile and Waterfall methodologies
Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
Technical degree and minimum four years of contact centre experience

Job Responsibility

Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
Participate in test planning, UAT execution, and validation of deployed solutions
Produce user guides, process flows, and technical documentation for support teams and stakeholders
Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
Contribute to application lifecycle management ensuring reusability and architectural consistency

What we offer

Opportunity to work on advanced CX and contact centre technologies across global operations
Exposure to complex technical landscapes and collaboration with multi‑national teams
Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
A collaborative environment promoting innovation, problem‑solving, and professional growth

New

Industrial Painter/Coater

We are seeking an experienced and tenacious Industrial Painter / High-Performanc...

Location

Canada , Calgary

Salary:

27.00 - 35.00 CAD / Hour

Randstad

Expiration Date

July 13, 2026

Requirements

Comprehensive background in industrial painting with high-performance coatings
Mastery of pressure pot systems, tip selection, and material viscosity
Must be able to do a respirator fit test on Day 1 (requires being clean-shaven)
Must own CSA-approved safety boots that cover the ankle
Valid Forklift, Overhead Crane, and Rigging certifications are highly beneficial
Experience with sandblasting is considered a strong asset
A 'hit the ground running' attitude, the ability to anticipate challenges, and a commitment to doing the job right the first time

Job Responsibility

Mix and apply specialized high-solids, epoxy, and polyurethane systems (PPG, Endura, & Hempel) following strict induction times and ratios
Execute high-quality metallic finishes (ensuring even distribution) and professional two-tone paint jobs with precise masking
Set up, operate, and troubleshoot high-pressure pot systems
perform full teardowns and maintenance on spray guns and pumps
Utilize gauges to verify Dry Film Thickness (DFT) to ensure applications meet manufacturer-spec micron depths
Proactively manage booth health, including monitoring and changing filters to ensure optimal airflow and safety

What we offer

Long-term Stability: This is a long-term role with the potential to transition into a permanent, full-time position for the right candidate
Competitive Pay: Strong hourly rates with a shift premium for afternoons and consistent overtime opportunities
Safety & Gear: We provide a boot voucher, safety glasses, paint suits, and coveralls
Work-Life Balance: The afternoon shift offers a 3-day weekend every week
Immediate Start: Interviews are happening now with a goal to start as soon as tomorrow

Fulltime

New

Day Shift Forklift Operator

Are you the type of forklift operator who can drive pretty much anything in the ...

Location

Canada , Calgary

Salary:

22.00 - 23.00 CAD / Hour

Randstad

Expiration Date

July 06, 2026

Requirements

Valid forklift tickets and strong, verifiable experience on the Reach Truck, Order Picker, and Sit-Down Counterbalance
1+ years of experience specifically in a fast-paced 3PL, transportation, or freight environment
Comfortable lifting up to 50 lbs and working a highly active shift both on and off the machines
Must have your own reliable car (this location is NOT transit accessible)
Ready to commit to a steady 8:00 AM to 4:30 PM schedule

Job Responsibility

Safely and confidently operate a Reach Truck, Order Picker, and Sit-Down Counterbalance to manage warehouse inventory
Navigate narrow aisles to perform precise high-rack put-aways and high-level order picking
Safely load, unload, and stage freight for daily dispatch on the busy shipping dock
Step off the equipment to hand-bomb and stack boxes (weighing up to 50 lbs) to build solid, secure pallets
Manage cross-docking and warehousing workflows to keep up with tight transportation schedules

What we offer

Weekly pay deposits directly into your bank account
Steady Monday to Friday daytime shifts (8:00 AM to 4:30 PM)—no weekend work
Be part of a positive, blue-collar work environment with a supportive and friendly team

Fulltime

New

Shipper Receiver

We are seeking a detail-oriented Shipper Receiver to join our distribution hub i...

Location

Canada , Calgary

Salary:

21.00 CAD / Hour

Randstad

Expiration Date

July 06, 2026

Requirements

A valid, current Forklift Certification is mandatory
1–2 years of hands-on experience (experience on both sit-down and stand-up models is highly preferred)
Previous experience in a high-volume manufacturing or distribution center
Ability to comfortably lift, push, and pull up to 50 lbs
A track record of dependability and a "safety-first" mindset

Job Responsibility

Operating both Sit-down and Stand-up forklifts to move pallets safely through tight warehouse aisles
Managing the full cycle from unloading raw materials to staging and securing outbound orders
Picking, packing, and using RF scanners to ensure the right product gets to the right customer, every time
Collaborating on cycle counts and keeping the warehouse organized and efficient

What we offer

Weekly pay every Friday
No weekends
No late nights
Long-term, permanent career potential in a stable manufacturing sector
Conveniently located in SE Calgary with a supportive, safety-first team

Fulltime

New

Production Assistant

Elevate Your Career: Machine Operator-in-Training (Edmonton). Ready to trade a '...

Location

Canada , Edmonton

Salary:

19.43 CAD / Hour

Randstad

Expiration Date

July 10, 2026

Requirements

6 months or more of experience in a manufacturing setting
Excellent organizational skills and attention to detail
Good communication, analytical and problem-solving skills
Must be physically fit and able to lift 50lbs

Job Responsibility

Safety & Standards: Follow our core SOPs and safety protocols to keep the workspace running like a well-oiled machine
Clear Communication: Keep the lines of communication open by reporting any gear, quality, or process hiccups to your Team Lead or Extrusion Operator immediately
Team Growth: Join forces with the production crew to spot and support continuous improvement
Hazardous Material Handling: Safely handle, sort, and manage materials in total alignment with WHMIS standards
Stack & Prep: Take charge of palletizing products as they come off the line, ensuring they’re ready for the next step
PPE Pro: Set the standard by wearing your required personal protective equipment at all times
All-Around Support: Stay flexible and jump in on other tasks as directed by your Team Lead to help the shift succeed

What we offer

Steady Day Shift
Long-Term Stability
Start ASAP
Instant Benefits
Weekly Paydays
Competitive Rate: $19.43/hour to start

Fulltime

New

Health Care Assistant

Health Care Assistant. Hours: Flexible/Agency/Ad Hoc. Pay rate: From £13.45 (PAY...

Location

United Kingdom , Bridgend

Salary:

13.45 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

6 months UK based care experience in the last year OR a year in the last 5 years
Right to work in the UK (we do not offer sponsorship)
Willing to undergo DBS and reference checks
Willing to undertake personal care
To be approachable, friendly, proactive and engage with the services users
Great communication, organisational and interpersonal skills

Job Responsibility

Provide support and care to elderly residents within the nursing homes
Support elderly residents whilst supporting their daily needs and maintaining their safety and independence
Support elderly individuals with their mental health, dementia, learning disabilities and physical health through support, inclusion, personal care and everyday needs
Provide the highest quality of care to residents with the Care Home along with treating residents with respect for their choices and preferences
Assist with personal care needs which may include bathing/showering, toileting, dressing etc
Aid to promote independence, aid to develop life skills and encourage individuals to get involved with a range of activities

What we offer

Weekly pay and paid PAYE (We do not use umbrella companies - meaning you accrue holiday pay and no hidden fees)
Offer shifts via your availability
24/7 contact with Brook Street Social Care
Pension scheme entitlement
Separate holiday pay (you have a whole year to use it) and double pay on bank holidays
Access to specialist support through our Mental Health First Aiders
Online time sheets and payslips
Free training and refreshers provided! No fee for certificates!

Parttime

New

Product Partnerships, MAI Health

At Microsoft AI, our health team is on a mission to help millions of users bette...

Location

United States , New York

Salary:

130900.00 - 251900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Liberal Arts, Sciences, or related field AND 12+ years relevant work experience in a relevant role in healthcare (e.g. healthcare startup, consulting, venture capital, business development, or related field) OR equivalent experience
Deep knowledge of the US healthcare market
Exceptional ability to develop and build trusting relationships with executive-level partners
Strong communication, presentation and project management skills
Ability to produce high quality written and presentation materials (PowerPoint, Word) with excellent attention to detail
Strong numerical analysis (Excel) and financial literacy (understand fundamentals of P&L, balance sheet etc)
Drive and initiative to maintain momentum, even when working solo
Work at high speed with autonomy in a rapidly changing environment
Relish ambiguity/uncertainty

Job Responsibility

Partnership Development – establish and cultivate relationships with leaders of internal teams, attend, support and run executive-level meetings with internal and external partners. Develop and own individual partner relationships from first contact through to in-market execution. This will involve regular travel within the US, and occasional travel overseas
Product Strategy - collaborate with product and clinical leaders to determine and prioritize future product feature sets, the partners required to empower those, and the evaluation process to identify and validate partners
Project Delivery – work closely with executive leaders to support and validate new developments, thorough deep desk research, financial and data analysis and synthesis. Production of presentation materials to a highly polished level with only high level direction and oversight. Leadership of individual projects from inception through to final delivery
Market Insight – maintain an understanding of customers, competitors, partners, business models, market sizing, and industry trends. Proactively identify opportunities and threats to inform ongoing strategy
Full Stack – by design we will remain a lean team (albeit within a much larger org), and as such you will need to be highly self-sufficient, and span from high level strategy through to ground-level execution on a wide range of tasks. This also means you will play a major role in promoting a positive team culture

What we offer

Certain roles may be eligible for benefits and other compensation

Fulltime

New

Inside Sales Account Manager

The Inside Sales Account Manager will manage a specified sales territory through...

Location

Portugal , Mindelo

Salary:

Not provided

H.B. Fuller

Expiration Date

Until further notice

Requirements

+2 years professional sales experience, driving new business opportunities with multiple technical product lines/families
Availability to work in the 10h-19h time schedule
Flawless English ability with outstanding communication and presentation skills
Ability to communicate in Spanish
Ability to influence via phone, identify and gain access to decision makers, develop and close sales
Ability to sell at all levels within organizations
Proven experience & ability to work independently as well as in a team environment
Well organized, process and data driven, producing accurate and timely reports, etc.

Job Responsibility

Executes outbound calls each day
Records all customer conversations in CRM
Meets the targeted levels of customer meetings
Manages sales at existing accounts as well as develops new business
Ensures customers view H.B. Fuller as a partner by providing professional sales representation and excellent service
Gains customer support and acceptance by engaging in technical discussions to determine requirements and expectations, then effectively explore product and service solutions
Influences and gains alignment with both external and internal key decision makers and influencers at all levels of an organization
Identifies, develops and closes new business using tools such as LinkedIn, to include: Cold calling, market research and lead sourcing
Through verbal and written communication, determine business requirements and expectations
Identifies decision maker(s), influencers and develops relationships

Fulltime

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

Vodafone

Location:
India , Pune

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 24, 2026

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