Senior Manager, Branch Resources Management, HSBC

HSBC

Location:
Hong Kong, Mongkok

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job offer has expired

Job Description:

Hang Seng Bank is seeking a Senior Manager, Branch Resources Management to drive workforce initiatives, address strategic staffing needs, and oversee retail distribution operations. The role emphasizes leadership engagement, pay competitiveness, and strategic hiring while ensuring operational efficiency

Job Responsibility:

Drive the workforce strategy to cope with business growth plan & to ensure sustainable staffing model is in place
Initiate and launch new branch staffing model to achieve the operational efficiency, cost saving & the launch of all new footprint initiatives
Review manpower planning at RSS, Areas and Branch levels to cope with all the strategic initiatives and business growth plan
Drive and enhance the performance review, pay review and goal setting etc. to ensure all the business initiatives & the Group/ Bank's directions are being achieved
Conduct regular review on pay competitiveness for RSS roles with HR to ensure the pay structure and scale remain competitive against the markets
Act as a trusted business partner for people matters to key stakeholders and work closely with HR to handle complicated staff issues such as staff grievances cases, disputes among staff/ function managers as well as termination cases
Provide professional people advice on hiring, retention, development, staffing model and team structure to key stakeholders

Requirements:

Solid retail banking experience, with exposure in retail distribution
Proven track record in operation management, branch process, control and workflow design
Good people leadership to engage, motivate and develop team
Strong self-motivation and ability to work independently
Strong sense of ownership and servicing mindset to ensure efficient and effective customer service processes
University degree in Business or related disciplines is preferred
Proficiency in both spoken and written English and Chinese
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages

Additional Information:

Job Posted:
September 04, 2025

Expiration:
September 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Manager, Branch Resources Management

HSBC

Location:Hong Kong, Mongkok

Category:Banking

Contract Type:Employment contract